blebo
Member
Registered: 18th Apr 02
User status: Offline
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I ordered a TFT Monitor from the net and when it was delivered it was defective. I have contacted the company and they have advised that I need to get it fixed under warranty.
I dont think that this is legal as they failed to supply a satisfactory working item to start with and in effect I have paid £250 for a faulty item 
Does anybody know where I stand legally
[Edited on 05-02-2004 by blebo]
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BeArDy
Member
Registered: 7th Aug 00
Location: Manchester
User status: Offline
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if they stated that it needed fixing then yes u have got a Faulty item, your havent got a case as they stated it was broke....
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blebo
Member
Registered: 18th Apr 02
User status: Offline
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quote:
Originally posted by BeArDy
if they stated that it needed fixing then yes u have got a Faulty item, your havent got a case as they stated it was broke....
Was bought from Ebuyer BRAND NEW and should be 100% fine
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Gavin
Premium Member
Registered: 3rd Apr 02
Location: West Midlands
User status: Offline
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i believe there a mail order law thing... i'll try and find it!
pew pew pew pewwwww
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Sims
Member
Registered: 15th Aug 03
Location: Bath/Bristol area Drove: 1994 Corsa SRi Now: VTR
User status: Offline
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ebuyer are dodge mate. pain in the ass aswell when it comes to returns i'm affraid 
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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then get it fixed under warranty?
I remember hearing something about a 'dead pixel limit' where if a certain amount of pixels are dead they wont take it back, and only if its over a certain limit they will take it. its geh.
With ebuyer i now sign all my packages as 'unchecked' just in case ebuyer try a fast one, I believe they say about it in the delivery emai;
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Gavin
Premium Member
Registered: 3rd Apr 02
Location: West Midlands
User status: Offline
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u should have a return to base 14 days warrenty i think!!!
but dont know whether they will exchange for a new one or so...
i brought sumthing online (only a psu) and it was faulty and the company i brought it sed that they would exchange it...
pew pew pew pewwwww
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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quote:
Originally posted by blebo
I ordered a TFT Monitor from the net and when it was delivered it was defective. I have contacted the company and they have advised that I need to get it fixed under warranty.
I dont think that this is legal as they failed to supply a satisfactory working item to start with and in effect I have paid £250 for a faulty item
Does anybody know where I stand legally
[Edited on 05-02-2004 by blebo]
by law they have to supply a working item. if the goods are faulty when you recive them then they are liable for the postage to return them
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carnoisseurcraig
Member
Registered: 4th Jun 03
Location: Inverness
User status: Offline
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if they are any decent company they will take it back.
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DanielJ
Member
Registered: 21st Nov 01
Location: gwent, south wales
User status: Offline
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im still waiting about 2 months from wen i returned my faulty monitor
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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You'll have a very hard job proving that it was dead on arrival, especially as they'll have probably have a signed delivery note stating everything was in order when the goods were accepted.
Sale of Goods Act doesn't require a retailer to provide a warrenty although in the event that one was offered it must be adhered to. If this is with the manufacturer and this was clear to you at the time of entering the contract to buy then this is all you have.
The retailer has legally offered to rectify the situation on the terms which you accepted. My advice would be to persue a manufacturers warrenty claim - these can usually be fixed by a local service centre - and see where you go from there.
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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however your within your rights to return the goods and get a refund under the distance selling laws which gives you a cooling off period. you just have to pay the postage
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Mikorsa16v
Member
Registered: 2nd Sep 02
Location: Burgess Hill, West Sussex
User status: Offline
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quote:
Originally posted by Sims
ebuyer are dodge mate. pain in the ass aswell when it comes to returns i'm affraid
ebuyer are usually v good
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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Ive had quite a few returns to ebuyer and have never had a problem, just file a RMA within 30 days of the product being defective and they will usually offer a direct replacement under warranty :s
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Corsa Sport Gav
Member
Registered: 12th Feb 03
Location: Durham, County Durham Drives: A6 Allroad
User status: Offline
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quote:
Originally posted by Sims
ebuyer are dodge mate. pain in the ass aswell when it comes to returns i'm affraid
ive had no probs, sent a hhd back n new one came within 3days 
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