purple_corsa_gls
Member
Registered: 25th May 04
Location: Near Sunderland
User status: Offline
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Whats the best way to write a letter of complaint?
the story...
-I ordered a phone from O2 last tuesday.
-Told it would be 3-5 days for delivery
-phoned today to check what was happening, told there was no such order
-Phoned to reorder my phone, to be sent next day delivery
-Was told their manager would have to do it, so theyd have to call me back as they were on another call
-Im still waiting for the manager to call, and have had to reorder a phone, so, now nearly 2 weeks without a phone.
Slightly pissed off, and completely thick!
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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i ordered mine on friday 
was it over the phone or on the web?
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Dave1682
Member
Registered: 18th Jul 04
Location: Cleveland, UK
User status: Offline
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First of all just explain the full story, in a calm but professional manner. then slowly unleash the fury, stating you were under the illusion that O2 were a professional company that placed excellent customer service high on their list of priorities, but this illusion has recently been shattered.
Also, add that Vodafone, T-Mobile and other service providers wouldn't suffer this problem, and make a threat to go to one of these.
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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best way to deal with it is be NICE , if you moan and complain and say there crap etc.. you will get nothing , if i speak to a customer at work who moaning about something ands say were crap etc.. then i take even longer , so think about what you say.
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purple_corsa_gls
Member
Registered: 25th May 04
Location: Near Sunderland
User status: Offline
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i tried on the internet, then it crashed so i did it over the phone.
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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quote:
Originally posted by Nismo
best way to deal with it is be NICE , if you moan and complain and say there crap etc.. you will get nothing , if i speak to a customer at work who moaning about something ands say were crap etc.. then i take even longer , so think about what you say.
yes
if you start being arsey with them they will just fuck you off to another department & it will take you longer to sort. o2 do a quickert delivery service that you have to pay for. see if they would do this as for free as a goodwill gesture
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purple_corsa_gls
Member
Registered: 25th May 04
Location: Near Sunderland
User status: Offline
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but an online tariff, if that makes sense???
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purple_corsa_gls
Member
Registered: 25th May 04
Location: Near Sunderland
User status: Offline
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quote:
Originally posted by matt h
o2 do a quickert delivery service that you have to pay for. see if they would do this as for free as a goodwill gesture
I tried, but the ever unhelpful lad said they dont do that any more. i had been on the phone a total of 34 minutes and couldnt be bothered to explain that the option was still on the web site
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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i did mine on the t'internet & all went smoothly
maybe worth trying again
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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Funny because when i ordered my phone with o2 online it came really quick no problems at all 
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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quote:
Originally posted by Kerry
Funny because when i ordered my phone with o2 online it came really quick no problems at all
maybe it was delivered in a 1.4 corsa  
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KelSE2
Member
Registered: 12th Mar 04
Location: Wirral, Merseyside
User status: Offline
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Got a new Nokia from T-mobile. ordered over the phone, cos I wanted to keep my number & you can't do that if you order online. Phone came next day (on a temporary number) and number switched 2 days later - brilliant. (keeping your number means that I didn't have to do a full 30 days notice. I got the code from O2 the same day as i ordered the phone & O2 said if you take the number with you then the contract will end when the number transfers, not in 30 days as it should have been.
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Voyto
Member
Registered: 9th Feb 03
Location: Stafford
User status: Offline
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quote:
Originally posted by matt h
quote:
Originally posted by Nismo
best way to deal with it is be NICE , if you moan and complain and say there crap etc.. you will get nothing , if i speak to a customer at work who moaning about something ands say were crap etc.. then i take even longer , so think about what you say.
yes
if you start being arsey with them they will just fuck you off to another department & it will take you longer to sort. o2 do a quickert delivery service that you have to pay for. see if they would do this as for free as a goodwill gesture
yea this sounds like me when i was in a call centre
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James_DT
Member
Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
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O2 were fine with the phone I ordered, and with the phone my ex ordered.
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