Nismo
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Registered: 12th Sep 02
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quote:
Originally posted by Dom
quote:
Originally posted by willay
sad fact: anyone can do tech support for ISPs and stuff, they make a system so any tom dick or pugnut can follow a system of steps which will solve 90% of their calls.
aye, this is usually the case - but where i was, we had to do training and all sorts - and the only stuff we had on the system was a few tools too look up accounts from the database. Rest of it had to come from knowledge, internet etc etc
Yeah they give you the basic raining and then the rest comes from you.
Like you said Willay you can deal with days when half london has lost connectivity?
I work in tech support and thats what i do aswell so either way tech support is different all round.
helpdesk , ops , engineers, list goes on its all support but different areas.
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willay
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Organiser: South East, National Events
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Registered: 10th Nov 02
Location: Roydon, Essex
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Depends man,
If shit really goes down its down to two things:
a) we have changed something the day before and its fucked up next days operations
b) random hardware failure
c) other stuff out of control (example: leased line goes down, we dont own the copper so we have to ring BT megastream etc).
'A' is the most stressful cause you have caused the problem, you MUST fix it ASAP.
'B' cannot be stopped cause thats just the nature of equipment
'C' - no brainer, confirm the line has gone down by looking at the routers then report the fault to the telco (Colt, Megastream etc)
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Nismo
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Registered: 12th Sep 02
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yeah totally ,
But working for tech support for a Buisness based company is allways bet than working tech support for a consumer based company.
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willay
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Organiser: South East, National Events
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Registered: 10th Nov 02
Location: Roydon, Essex
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uh... or three things
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willay
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Organiser: South East, National Events
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Registered: 10th Nov 02
Location: Roydon, Essex
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yeah, I try to avoid any sort of end user support stuff, I just can't stand it and the problems are too frequent.
When I'm not sorting out network level stuff I'm developing the management suite, writing proposals/future projects.
IT NEVER STOPS 
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Half Pint
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Registered: 25th Mar 02
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quote:
Originally posted by willay
yeah, I try to avoid any sort of end user support stuff, I just can't stand it and the problems are too frequent.
When I'm not sorting out network level stuff I'm developing the management suite, writing proposals/future projects.
IT NEVER STOPS
No your not, your usually on CS dossing about !
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Jamie
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Registered: 1st Apr 02
Location: Aberdeen
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Cheers Willay & Nismo 
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MikeD
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Registered: 18th Aug 02
Location: Whittlesey, Cambridgeshire
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I think people are confused as to what tech support is, we dont sit there all day answering calls, thats what a helpdesk is for. its more likely that we are face to face with people fixing problems or working on servers and network issues
[Edited on 23-03-2005 by MikeD]
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Jamie
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Registered: 1st Apr 02
Location: Aberdeen
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The lecture we had today they made out that Tech Support was basically shite
I personally dont enjoy doing Delphi programming, I can do it now I just dont enjoy it.
So interested to learn more about Tech Support. Apparantly they also include CISCO with it.
Just seen a job in local paper for tech support
£18,000 a year with a HNC in Computing
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Nismo
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Registered: 12th Sep 02
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quote:
Originally posted by J-Me
So interested to learn more about Tech Support. Apparantly they also include CISCO with it.
Depending on the Tech Support job then yes you may get CCNA's
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