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Author Help needed on job aplication: Define your understanding of customer care...
Matt H
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Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
25th Apr 05 at 19:43   View User's Profile U2U Member Reply With Quote
"In your own words define your understanding of customer care"


Your thoughts?
Marc
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Registered: 11th Aug 02
Location: York
User status: Offline
25th Apr 05 at 19:47   View User's Profile U2U Member Reply With Quote
Understanding the customers needs.

Being on the same level as the customer.

Continual customer support after the sale.
willay
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Organiser: South East, National Events
Premium Member

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Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
25th Apr 05 at 19:48   View Garage View User's Profile U2U Member Reply With Quote
not being pug nut.
Matt H
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Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
25th Apr 05 at 19:49   View User's Profile U2U Member Reply With Quote
Cheers Marc

(Its not actually a sales job btw)
Laney
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Registered: 6th May 03
Location: Leeds
User status: Offline
25th Apr 05 at 19:50   View User's Profile U2U Member Reply With Quote
Making sure the customer is entirely happy with the product/service with emphasis on "the customer comes first".

Maybe
dna23
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Registered: 1st Nov 04
Location: Northamptonshire
User status: Offline
25th Apr 05 at 20:51   View User's Profile U2U Member Reply With Quote
treat the customer as you would want to be treated... use a quote in there somewhere maybe and this site should help
gianluigi
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Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
25th Apr 05 at 21:03   View User's Profile U2U Member Reply With Quote
customer care is everything, from, understanding th customer needs, making sure that their needs are met, to making sure that the appearence of the store is in top condition, and that the customers experience with the compnay will be of the highest standard in order for repeat custom. A level business, unit 16: customer service....grade A
Matt H
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Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
25th Apr 05 at 23:38   View User's Profile U2U Member Reply With Quote
But it doesn't ask for a defination of good customer service, it asks you to define what your understanding of customer care is.

I put :

"A customer is not an iterruption of our work, but the purpose of it.

Choose the correct attitude > Exceed expectations > Make their day"
BlitZ
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Registered: 18th Apr 05
Location: Ecosse
User status: Offline
25th Apr 05 at 23:43   View User's Profile U2U Member Reply With Quote
cheesey answer but should get good results

 
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