Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
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i recently purchased a custom built PC. From day 1 it kept on restarting and most of the software came up with "error occured, click here to send the report" then the program closes. I am running Windows Xp with all the service packs and updates upto date.I have got a fan on the computer that blows cold air onto it as i thought it was a problem with overheating. DVD converting software and media player do not work for more than 5 minutes and random restarts bring up this message:
http://oca.microsoft.com//en/response.aspx?SGD=a6c3ed1d-1934-4b16-b4c2-f9d43268&SID=10
and
http://oca.microsoft.com//en/response.aspx?SGD=1a8fbe85-0826-4df7-b70b-e149e5e1&SID=11
I took the PC back to the person who built it but he has no idea what is wrong! i also had the computers hard drives wiped and reinstalled but that was no help....any advice please?!
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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quote:
Originally posted by Munchie
he has no idea what is wrong!
Its not fit for purpose, that's what is wrong. Find out if he knows that under Sales of Goods Act that would entitle you to a refund.
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Dan B
Member
Registered: 25th Feb 01
User status: Offline
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Take all of the "extra" hardware you don't need out (if you have more than one hard-drive, take all but the system-drive out; remove all optical drives; remove sound-card; remove network-card; everything). Just leave RAM, CPU/heatsink, system-drive, graphics-card...
Start it up in safe-mode, leave it and see if it still crashes...
If it doesn't, start it up in standard-mode, leave it again and see if it crashes...
If it doesn't, add all the devices you removed one at a time, and leave for half an hour or so (after adding each single device - might take a while if there's a lot of extras in it)...
When it starts crashing again, you've found the "problem" device......which is what it looks like is happening.
If it crashes with all non-essential "bits" removed, then you've got a problem with one of the "core" bits......memory is a possibility, CPU-fan might not be doing its job properly, might even be a faulty power-supply.
[Edited on 28-12-2005 by Dan B]
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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quote:
Originally posted by Munchie
From day 1...
Alternatively, get what you paid for.
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Dan B
Member
Registered: 25th Feb 01
User status: Offline
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But yes, if a mate sold it to you, get your money back and give it to him to do all the diagnosis......pay for it again when it's working properly.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Get your money back munch and go elsewhere.
If he doesn't even know whats wrong he probably doesn't have a clue and shouldn't be building them in the 1st place.
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Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
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i havitn spoke to him for ages. got somebody else to have a look at it for me. do ya reckon its software or hardware related?
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Sounds hardware. If you really want to fix it yourself do what Dan suggested.
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