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Author O2 Contract Bill Problems.
Kathryn W
Member

Registered: 12th Oct 03
Location: Widnes, Cheshire
User status: Offline
8th Apr 08 at 11:55   View User's Profile U2U Member Reply With Quote

I recently started a contract with O2 on the 25th March.

A day or so later I recieved a bill of £33.62 to be paid on the 10th April.

I've now got another bill to pay on the 25th April, which will be my usual amount of £32.50.

Why have they charged me so soon, and so much???
Dan Lewis
Member

Registered: 31st Jan 05
Location: Leicestershire
User status: Offline
8th Apr 08 at 11:56   View User's Profile U2U Member Reply With Quote

just ring up and ask is your best option
John
Member

Registered: 30th Jun 03
User status: Offline
8th Apr 08 at 11:56   View User's Profile U2U Member Reply With Quote

Phone up and ask.

They charge you pro rata though so it's probably all correct.

Depending what time of the month you take it out depends what way they take the payment.
Kathryn W
Member

Registered: 12th Oct 03
Location: Widnes, Cheshire
User status: Offline
8th Apr 08 at 11:59   View User's Profile U2U Member Reply With Quote

But i'll be paying 13 times, when i should only be paying 12? and charging me more than i normally should for 2 weeks
John
Member

Registered: 30th Jun 03
User status: Offline
8th Apr 08 at 12:07   View User's Profile U2U Member Reply With Quote

Phone up then, they'll give you a better answer than we will and also sort it out if there is a problem.
Conway563
Member

Registered: 7th Jun 06
Location: Yate, Bristol
User status: Offline
8th Apr 08 at 12:16   View User's Profile U2U Member Reply With Quote

I had the same thing when I started my contract. Rung up and they said they charge you a month in advance
Jakey
Premium Member

Registered: 4th Jun 07
Location: Sandbach
User status: Offline
8th Apr 08 at 12:39   View Garage View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Conway563
I had the same thing when I started my contract. Rung up and they said they charge you a month in advance


I got a new T Mobile contract yesterday and they are billing me twice this month, one in 2 week then another beginning of next month.
Kathryn W
Member

Registered: 12th Oct 03
Location: Widnes, Cheshire
User status: Offline
8th Apr 08 at 13:39   View User's Profile U2U Member Reply With Quote

So what does that mean?

I'm paying for 2 weeks worth of the phone for more than what 1 whole month would cost
tom_simes
Show Staff
Organiser: South Wales
Premium Member


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Registered: 12th Jan 05
Location: Undy, Newport Drives: Skoda Octavia vRS estate
User status: Offline
8th Apr 08 at 13:58   View Garage View User's Profile U2U Member Reply With Quote

No, you're paying in advance Kat.

Basically, the first payment you made is to cover the first month, and the second payment covers the second month.

It basically means that the last month of your contract will already be paid for, so if it runs out on the 30th September for example, the last bill you pay will be around the 31st August.
Kathryn W
Member

Registered: 12th Oct 03
Location: Widnes, Cheshire
User status: Offline
8th Apr 08 at 14:12   View User's Profile U2U Member Reply With Quote

Ahhh I see...

Ace, thanks guys!

 
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