ste_p23
Member
Registered: 29th Dec 08
Location: Hindley,Wigan
User status: Offline
|
Right im just looking for abit of advice really i will try and expalin my situation the best i can.
Around a month or so ago i had noticed that my contract on my mobile phone was up for renewal on the 19th of the month ( I noticed around the 17th) the contract was for the amount of £45 per month and i wished to cancel it.
I went onto the 02 website on the (17th) and ordered a new simplicity 12 month sim card costing £15 pound per month.
On the 19th i rang 02 retentions and spoke to the most arrogant person you could imagine. I explained to her that i wanted to cancel my contract and take out the simplicity package. I was then told that this was not a problem.
She told me that she would disable my online order of the sim card and simply give me a new phone number and start me rolling on the new package.
A few days later i got a cancelation Bill of £163 ( as she had not cancelled the sim i had ordered online the day she said she would)
Since then i have been in touch with 02 and spoke to two fellas at retention who really have tried to help me!
I was told to fill in a form on the 02 website and i should have my money within 7 days! Still i have nothing!
So if you where me what would you do next?
Im considering emailing the people i spoke to in retentions to make them aware ive still not got my money or should i ring up or ask my solicitor to send them a letter?
Sorry for the essay!
|
adiohead
Member
Registered: 28th Sep 01
User status: Offline
|
Phone up again and ask where the refund is.
See what they say first 
|
Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
|
Solicitor is funny tbh  Just ring them up again, grow some balls, tell them they've fucked up and you want it sorting now.
|
Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
|
Do you have your own solicitor?
Used to make me laugh, the amount of Gamestation customers that had solicitiors
[Edited on 29-04-2010 by Marc]
|
ste_p23
Member
Registered: 29th Dec 08
Location: Hindley,Wigan
User status: Offline
|
quote:
Originally posted by Marc
Do you have your own solicitor?
Yes i do
|
Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
|
Well, good luck with that then.
|
ste_p23
Member
Registered: 29th Dec 08
Location: Hindley,Wigan
User status: Offline
|
quote:
Originally posted by Marc
Well, good luck with that then.
Do i sense some sarcasm there marc?
|
Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
|
ring them up again.
Also, why a 12 month simplicity? they do a 30 day contract?
Also, to switch to a simplicity contract, you can infact keep your old number, you dont even need a new sim card!
(As i've recently swapped over to simplicity).
|
Toby
Premium Member
Registered: 29th Nov 05
User status: Offline
|
quote:
Originally posted by Bart
ring them up again.
Also, why a 12 month simplicity? they do a 30 day contract?
Also, to switch to a simplicity contract, you can infact keep your old number, you dont even need a new sim card!
(As i've recently swapped over to simplicity).
agreed i changed my £35 to a 30 day £15 simp[licity online
|
ste_p23
Member
Registered: 29th Dec 08
Location: Hindley,Wigan
User status: Offline
|
Was cheaper if i did it over 12 months
|
nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: koda Fabia VRS 5J
User status: Offline
|
As said before, ring them up and complain about your refund, and keep badgering them. If they say you're going to be put on hold, straight away reply with NO, Put me through straight away. It's worked for me a few times. 
|
ste_p23
Member
Registered: 29th Dec 08
Location: Hindley,Wigan
User status: Offline
|
The cheeky fuckers have only gone and taken another £163 out of my account today
|
ste_p23
Member
Registered: 29th Dec 08
Location: Hindley,Wigan
User status: Offline
|
Just rang and they said i should have a refund of £327.02 within the next 10 days
|
adiohead
Member
Registered: 28th Sep 01
User status: Offline
|
yay!
[Edited on 30-04-2010 by adiohead]
|
ste_p23
Member
Registered: 29th Dec 08
Location: Hindley,Wigan
User status: Offline
|
We shall see im not gona be expecting it anytime soon
|
ste_p23
Member
Registered: 29th Dec 08
Location: Hindley,Wigan
User status: Offline
|
Also i will be heading to the bank on tuesday to cancel my direct debit with them
|
IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
|
10 fucking days?
tell them to put it it now!
|
ste_p23
Member
Registered: 29th Dec 08
Location: Hindley,Wigan
User status: Offline
|
quote:
Originally posted by IvIarkgraham
10 fucking days?
tell them to put it it now!
I did do as i have bills to pay and they have cleared me of all my funds but they said due to it being a computerised system in the admin department it couldnt be done any faster
|
ste_p23
Member
Registered: 29th Dec 08
Location: Hindley,Wigan
User status: Offline
|
Well i have recived £180 back today so thats a start i suppose
|
