nathy_87
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Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
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She went onto google this evening and had this messgae pop up. What will she need to do?
NB Read the yellow balloon carefully, especially when you get near to the end.
[Edited on 23-06-2010 by 5dr corsa-3dr_polo]
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nathy_87
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Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
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She ahs done a scan with AVG, but it's not picking anything up?
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adiohead
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Registered: 28th Sep 01
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looks like a fake message (hard to read as pic is small).
just run all your virus software, malwarebytes & spybot.
http://www.malwarebytes.org/
http://www.safer-networking.org/index2.html
check what processes are running and see if there's anything that shouldn't be there.
[Edited on 23-06-2010 by adiohead]
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nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
User status: Offline
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she cant get on the net at all
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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can you download it and then put it on USB or disc?
then upload to her computer?
if not, then have a look at what processes are running.
or you could try running the antivirus in safe mode
also, delete internet files (cookies and shit) & make sure there's no plug-ins running that shouldn't be.
[Edited on 23-06-2010 by adiohead]
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nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
User status: Offline
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Im in Staffordshire and She's in Birmingham. 
I've told her to delete I/history, cookies etc. What processes does she need to look out for/delete?
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nathy_87
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Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
User status: Offline
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she is telling me over msn, its coming up with all these Porn sites etc offereing her Viagra. 
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adiohead
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Registered: 28th Sep 01
User status: Offline
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she really needs malwarebytes
http://www.google.co.uk/search?hl=en&source=hp&q=antivirus+software+alert&aq=4&aqi=g10&aql=&oq=antivirus+sof&gs_rfai=
[Edited on 23-06-2010 by adiohead]
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nathy_87
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Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
User status: Offline
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oh dear(!)
What about if she re-installed WinXP?
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adiohead
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Registered: 28th Sep 01
User status: Offline
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well, she could. but surely she must know someone with a pc and internet?
does she have a good phone which she could download onto?
or could you post a cd-r/usb drive with it on to her??
there might be a way to delete the rogue files, but I don't know what they are
[Edited on 23-06-2010 by adiohead]
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John
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Registered: 30th Jun 03
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Might work in safe mode with networking.
If it does get mbam downloaded and that should sort it.
Tell her not to visit dodgy sites then click ok to all the boxes in future.
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adiohead
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Registered: 28th Sep 01
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oh shit, I forgot. she could 'try' a system restore???
probably won't work, but is an option if she really can't get internet access
[Edited on 23-06-2010 by adiohead]
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nathy_87
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Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
User status: Offline
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We aint getting along at the moment. She just siad she will re-install win xp. 
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nathy_87
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Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
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Tried the system restore but it said it didn#t have adate to restore it too.
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nathy_87
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Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
User status: Offline
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quote:
Originally posted by John
Might work in safe mode with networking.
If it does get mbam downloaded and that should sort it.
Tell her not to visit dodgy sites then click ok to all the boxes in future.
Just trying this one now. 
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Shell
Premium Member
Registered: 14th Oct 08
User status: Offline
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This happened to me immediately after installing windows updates. Kept blocking net etc. Did a system restore to just before updates and it was fine again. You can make restore points can you not? Restore it to yesterday?
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adiohead
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Registered: 28th Sep 01
User status: Offline
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quote:
Originally posted by Shell
This happened to me immediately after installing windows updates. Kept blocking net etc. Did a system restore to just before updates and it was fine again. You can make restore points can you not? Restore it to yesterday?
he said there were no options for system restore. must have been switched off.
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Shell
Premium Member
Registered: 14th Oct 08
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He said there were no dates, but im sure you can set it to your own date.
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adiohead
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Registered: 28th Sep 01
User status: Offline
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quote:
Originally posted by Shell
He said there were no dates, but im sure you can set it to your own date.
only if system restore was enabled to begin with 
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Root
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Registered: 28th Dec 08
User status: Offline
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only malware, it's fairly simple to remove stuff. download something like "hijack this", "trojan remover" and "nod32" / "kaspersky".
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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quote:
Originally posted by Root
only malware, it's fairly simple to remove stuff. download something like "hijack this", "trojan remover" and "nod32" / "kaspersky".
she can't access the net. (unless the net works in safe mode).
malwarebytes should fix it but she doesn't have it.
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