baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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well i arrived back today into england two days late, i took the gf to dominican republic for 14 nights, to cut a long story short i upgraded our room to delux and upgraded our flights to superior at an additional cost to the holiday. Now we was meant to fly home thursday, but when we got to the airport the plane never arrived, it flew to another airport and the rep said it was due to bad weather (it was very mild rain) so we had to stay over again, thomsons took all 250+ to another hotel, after 3 hours bus ride to the other side of the island the hotel they "apparently" booked was not booked by them at all, so we had to wait 2.5 hours for new coaches to collect us with no food or drink from 6.30pm to 9pm . Then they took all of us to a SHIT hole that i wouldnt let my dog sleep in ,there was no electric at the start, there was paint buckets in the room as it was getting decorated, there was no curtains in the room and the air con didnt work. The missus was moaning but it was only for 1 night to decided to stick it out, I asked the rep who wasnt even thompsons what our new departure time was, he worked for hotel beds, he told us 6pm we would be collected for our transfer, i double checked saying definatly 6pm and he agreed. we got up about 10 and went and put our cases in the lobby and was going to walk to the beach when the woman behind the counter said "your flight has left"  So the fucking monkey told me the wrong time with his shit english didnt know the diffence between AM and PM. I phone the customer services going crackers and they booked and paid for a flight on sat (two days on)
, I had to pay for my room for the night at $140 .I got to the airport and we had to wait for everyone to check in (took two hours) before they would let uscheck in. and the rep was just a rude american women with an attitude. She said that we cant have our premium seats and that we have to pay departure tax again (got told by the rep who said in front of her that we didnt) but we did..so another 40 dollars, then we couldnt sit together. The rep said it was our fault and was really going on at us, i said you (thompsons) have clearly admitted responsibility due to paying our flight home. She said it cost $1000 and it was a good will gesture which is bullshit! there was also seats in premium but we couldnt sit in there. Also my tv didnt work all the way back and my light wouldnt turn off 
i know it sounds a rant but its cost me $140 for the room, $80 for the tax and a full weekends wages.
do i have a valid point? who would i get to write a good letter would this be from a solicitor? i dont want to end up having to pay any more out really but i am SOOO pissed off with these monkeys that i need to take it further.
cheers in advance for any help.
Its really pissed me off, i paid over 2k for the holiday and
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taylorboosh
Member
Registered: 3rd Apr 07
User status: Offline
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dont say this.... im using thompsons in a week
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Tomnova16
Premium Member
Registered: 21st Jan 06
Location: Gerrards Cross Drives: Porsche 911
User status: Offline
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write a letter to head office, then send it again in a week and keep sending it untill they get back to you, or email. should get some sort of compensation, do them for loss of earnings too as you should of been back to work
we have used thompson quite a few times and never had a problem with them.
http://www.lemass.co.uk/ for all your automotive/bodyshop needs
Located in Chalfont st Peter
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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I've never had a problem with Thomsons.
Unlucky to her about all that thou.
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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Karma
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Shell
Premium Member
Registered: 14th Oct 08
User status: Offline
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I've never known anyone to have a problem like that with Thomsons, even during the ash cloud hoo haa. I think you've just been really unfortunate. I'd call up Thomson Customer service, see what they say, if nothing useful, demand the details for head office and kick up an unholy fuss to them via letter, email etc.
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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quote:
Originally posted by Cavey
I've never had a problem with Thomsons.
Unlucky to her about all that thou.
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Lawrah
Premium Member
Registered: 25th Dec 04
User status: Offline
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Yeah ive never had a problem with Thompson, but dont let it settle, take it all the way.
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DannyB
Premium Member
Registered: 6th Feb 08
User status: Offline
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quote:
Originally posted by Cosmo
Karma
Seems a lot has gone wrong since he snafled that 2k or what ever it was on topic though I'd be ringing up customer services and causing a riot, that's not on.
[Edited on 27-06-2010 by DannyB]
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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quote:
Originally posted by Cosmo
Karma
bet he didn't even pay for it. probably stole the money then pretended he was some high flying play boy.
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am4nf
Member
Registered: 27th Jul 08
Location: South Ayrshire Drives: Corsa Sport
User status: Offline
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I would storm into the place you booked the holiday and kick up utter fuck, demanding some sort of compo
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Ingham
Banned
Registered: 9th May 08
Location: Burnley, Lancashire
User status: Offline
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I used to work for THOMSON (no P), never heard of a complaint from our region. Every holiday company has niggles though.
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mantamark
Member
Registered: 19th Jun 06
Location: Northumberland
User status: Offline
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if it was punctuated, i would have read it, but i cant be arsed.
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Tomnova16
Premium Member
Registered: 21st Jan 06
Location: Gerrards Cross Drives: Porsche 911
User status: Offline
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quote:
Originally posted by Ben G
quote:
Originally posted by Cosmo
Karma
bet he didn't even pay for it. probably stole the money then pretended he was some high flying play boy.
was this the stolen money from loft incident
karma indeed
http://www.lemass.co.uk/ for all your automotive/bodyshop needs
Located in Chalfont st Peter
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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Ah it's a bitch. Still can't stop laughing at this.
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Limecat
Banned
Registered: 25th Jun 05
Location: The Internet
User status: Offline
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quote:
Originally posted by baza31
I asked the rep who wasnt even thompsons what our new departure time was, he worked for hotel beds, he told us 6pm we would be collected for our transfer
A lot of points I would pick up on but can you point out Thompsons liability in this? You know, the company you are ranting about? 
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Limecat
Banned
Registered: 25th Jun 05
Location: The Internet
User status: Offline
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What's this stolen money thing about? Does someone want to give me a link?
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Conway563
Member
Registered: 7th Jun 06
Location: Yate, Bristol
User status: Offline
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http://www.corsasport.co.uk/board/viewthread.php?tid=511602
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gravesy
Member
Registered: 21st Apr 10
User status: Offline
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1) Don't do anything by phone. If it's not written down it hasn't been said.
2) Get someone else to write the letter of complaint. Your post looks like you dropped something on the keyboard.
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stubbsy05
Member
Registered: 23rd Oct 02
User status: Offline
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I've had to complain with Thomson. Keep writing etters, you will get somewhere. We got money off another hol.
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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quote:
Originally posted by gravesy
2) Get someone else to write the letter of complaint. Your post looks like you dropped something on the keyboard.
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whitter45
Member
Registered: 15th Nov 02
Location: Norton
User status: Offline
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TUI have the worst customer service when flights are delayed etc
They just dont want to know and i wouldnt hold much hope of getting anything back
I am in process of getting compensation for the way I was treated on my holiday when the rental car broke down
So far i have been refunded $400 but i will get more lol
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whitter45
Member
Registered: 15th Nov 02
Location: Norton
User status: Offline
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quote:
Originally posted by am4nf
I would storm into the place you booked the holiday and kick up utter fuck, demanding some sort of compo
if you booked it online that wont work as webiste holidays and agent holidays are 2 seperate companies so wont entertain you
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Tom
Member
Registered: 3rd Apr 02
Location: Wirral, Merseyside
User status: Offline
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I would spend a bit of time writing a clear and cohesive letter to them followed by a phone call a few days later.
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