Ryan
Member
Registered: 23rd Jun 08
User status: Offline
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I ordered an intercooler from a company 2 weeks ago today, i e-mailed them first to make sure they had them in stock before paying and they replied straight away saying they had.
A week later i had heard nothing and my order says 'processing' on their site, so i sent an e-mail asking if their was a problem and what was the hold up, i had to do this on 3 consecutive days before i got an answer saying they were out of stock  . They offered me a refund but said they would have a deliverey this week and i should recieve it some time this week, so i said i would wait.
My order was still 'processing' and i have been offered a good deal from Forge on a much better FMIC so i e-mailed the original seller to say i would like a refund, that was tuesday. Still heard nothing from them and no refund has been made.
I paid through paypal on my credit card, so i raised a dispute yesterday (which he hasnt replied to). If i turn this into a claim what will happen? Will paypal refund me? Will i have to pay fees? or will they mess around for 4 weeks trying to get an answer out of this penis?
Its a dodgy little website by the way, not a dealer or anything. I think he just gets crates in from China.
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mike56gte
Member
Registered: 23rd Jun 09
Location: Fife, scotland Drives: Audi S3
User status: Offline
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whats the site called?
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Ryan
Member
Registered: 23rd Jun 08
User status: Offline
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Dont want to name and shame yet. I'll see if he replies to my dispute first.
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daymoon
Premium Member
Registered: 1st Aug 08
Location: Selby, North Yorkshire
User status: Offline
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escalate the claim, saying the guy doesnt respond. get the forge IC
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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No phone number for him?
Sounds like he'll give you a refund anyway if/when he replies, but paypal generally side with the buyer so you'll probably win the dispute if you open it anyway
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Ryan
Member
Registered: 23rd Jun 08
User status: Offline
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No phone number.
I have already opened the dispute, just want to know what heppens if/when i escalate it to a claim.
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Gareth F
Member
Registered: 16th Jan 08
Location: Location Location
User status: Offline
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paypal give you the money and draw it out of his account when they can.
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Fro
Member
Registered: 20th Jun 06
Location: Rainham, Essex Drives: A3 2.0TDi Sport
User status: Offline
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They'll take it straight off the seller even if it means his account goes into minus figures.
As said paypal usually go with the buyer so you should be ok.
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Ryan
Member
Registered: 23rd Jun 08
User status: Offline
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Cool thanks for the replies.
If he hasnt replied by the morning i'll escalate it to a claim 
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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His website is meant to have full contact details under distance selling regulations (i.e. by law).
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MatthewR
Member
Registered: 21st Oct 02
Location: Rickmansworth
User status: Offline
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wasnt VSport was it 
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Ryan
Member
Registered: 23rd Jun 08
User status: Offline
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Thanks for that Sam, all it has is a window to send a message, which they never reply to.
And no it isnt DaveA , unless he has moved to Walsall 
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