fred7
Member
Registered: 17th May 04
Location: Rugeley, Staffordshire
User status: Offline
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I ordered Call Of Duty from asda direct which said they guarantee it here by today and its not turned up, phoned the customer services and said it would be here by 6 and nothing still! so what can i expect from them as they have guaranteed it here and its not?
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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You can expect an apology and or a refund.
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Daniel_Corsa
Premium Member
Registered: 21st Apr 04
Location: Wigton, Cumbria
User status: Offline
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As above!
April '06' Corsasport Feature Car  | Aug '08' Total Vauxhall Feature Car | Spring '09' Fast Car Feature Car
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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sue them
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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I remember this from GS when MW2 came out, a lot of unhappy customers!
Gave some free express on next order!
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MarkSport
Member
Registered: 22nd May 09
User status: Offline
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you can expect a late game thats for sure!
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fred7
Member
Registered: 17th May 04
Location: Rugeley, Staffordshire
User status: Offline
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haha thanks marksport! how do i go about getting a refund just ring them and demand 1 or just hope they do the right thing?
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Matty SRi
Member
Registered: 3rd Dec 08
Location: Stockton-on-Tees Drives: Mk3 Golf GTi
User status: Offline
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Go into the shop, see if they have it in stock, go to the till and tell its paid for and walk out.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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Not sure you have any losses in order to compensate.
They might offer something in good will and you can ask to have your faith restored in the company, or they might say sorry again and continue making promises to other people which they can't keep.
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Reecemac
Member
Registered: 7th Jun 06
Location: Essex
User status: Offline
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Asda are rubbish for games, bought battlefield 3 online to pick up instore, click the big one not far away and it said no stock and told me the smaller abit further away had it, so I paid an went to pick it up, got there and they don't sell games! go to the big one and its in stock even though I was told it wasn't asked them if I could just pick it up there instead and they tell me I'd have to wait for a copy to be delivered even though it was on the shelve as it is "different stock", but then why would i not get it delivered to my house? lol, I phoned up and cancelled my order and bought it from the shop (over a week ago) today I get a text saying my order is ready to collect and they have taken the money from my account! absolute rubbish
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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quote:
Originally posted by Ian
Not sure you have any losses in order to compensate.
They might offer something in good will and you can ask to have your faith restored in the company, or they might say sorry again and continue making promises to other people which they can't keep.
This to be honest. Terms and conditions will cover them against late deliveries. Postal service is a third party and you took out a contract when you ordered.
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jrsteeve
Member
Registered: 3rd Apr 02
Location: Manchester
User status: Offline
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Screwed me over too, didn't know they'd need a signature as tesco, amazon etc don't, they wouldn't send it to my work address or local asda so had to drive to the fecking depot 10 miles away. Proper C-units.
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jrsteeve
Member
Registered: 3rd Apr 02
Location: Manchester
User status: Offline
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Oh but I did complain, you have no option but to ring and sound like a real moaning bitch (good business ploy) but got £5 e-voucher.
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fred7
Member
Registered: 17th May 04
Location: Rugeley, Staffordshire
User status: Offline
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phoned them today because game still didnt arrive! got £16 back so they have said when game gets here got to take it back to asda because ive been and got it already! so got the game for £17 in the end so not to bad if they give me the £16!
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Go & nick a few trollies & fling them in the pond in local park!!
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mattant
Member
Registered: 19th Jun 10
Location: South Yorkshire
User status: Offline
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I complained when Amazon sent me New Vegas on PS3 instead of Xbox. Because of this they missed the release date and gave me the option of either a £50 voucher or I could keep both the Xbox and PS3 game, obviously I took the voucher
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