LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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My battery on my iPhone is playing up, lasts about 8 hours with minimal use and the speaker is playing up. Speakers always been quiet but recently has been not working at all now and again when I get a text. Battery only started the last couple of weeks.
Went to the apple shop today and the "genius" wandered off into the back withit for 10 minutes and comes back saying its water damage pointing out to me the water marker in the dock connector which was white when I went in is now suddenly pink and they won't do anything other than replace it for £200
What do I do now?
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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ask them why they purposely put water on the water marker?
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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I said to him it wasn't pink when I went inane he said it was covered in crap and the terminals show signs of water damage too.
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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Sue them
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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Gary
Premium Member
Registered: 22nd Nov 06
Location: West Yorkshire
User status: Offline
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Tell them to fuck off if you've not had it near water.
Complain and complain till its sorted
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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You can always quote the Sales of Goods Act at them - I don't know how long you've had it for but if it became faulty within say a year or two through no fault of your own then you can state that it's unreasonable for them not to fix it for free/offer you a replacement/give you a partial refund.
But as Gary says - just keep complaining, even if it means lodging a formal complaint with their head office or whatever.
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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Gonna look into where to complain to, it's only 6 months old.
Surely if the speaker was damaged by water it would crackle, it's clear just quiet. Also how does the dock connector make the battery discharge quicker?
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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You've deffo got a good case against them mate.
Also check this out: http://www.tekgoblin.com/2011/01/31/apple-changes-stance-on-water-damage-policy-for-ios-devices/
Edit - and this http://stuartduff.com/faulty-iphone-o2s-complete-disregard-ignorance-of-sale-of-goods-act-1979-09042012/
[Edited on 30-05-2012 by Sam]
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sc0ott
Member
Registered: 16th Feb 09
User status: Offline
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Apple customer service for the uk is wank. Youll spend forever trying to find it on their website because last time i checked it wasnt there.
Iirc its somewhere in ireland which has a wierd address.
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Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
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I can take a look at it if u wish
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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Could be good, where do you work?
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A2H GO
Member
Registered: 14th Sep 04
Location: Stoke
User status: Offline
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I'd just buy some of these and replace the pink ones then take it into a different store.
http://www.ebay.co.uk/itm/iPhone-4-Water-Damage-Indicator-Water-Sensitive-Sticker-x-2-Replacement-Part-/170835787604?pt=UK_Replacement_Parts_Tools&hash=item27c69b3f54
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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I'd of gone mental and kicked a few iMacs around the shop
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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quote:
Originally posted by A2H GO
I'd just buy some of these and replace the pink ones then take it into a different store.
http://www.ebay.co.uk/itm/iPhone-4-Water-Damage-Indicator-Water-Sensitive-Sticker-x-2-Replacement-Part-/170835787604?pt=UK_Replacement_Parts_Tools&hash=item27c69b3f54
They've probably logged down that my warranty is void
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