Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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wasn't sure whether this is an off day or house day problem 
the missus' parents bought our living room sofa's for us as a moving in present, 3 years ago. over the time we've had them, we've had a lot of problems. these are:
2 seater:
- headrest back to front, needed a whole new one as the stitching was done incorrectly.
- creaking when sitting on it as they had left out a vital bit of wood as support.
3 seater:
- middle support leg bent, again hadn't been manufactured properly and needed some better fittings.
- stitching coming loose between the arm and cushion.
the last one if the one that's had the most issues as it's required re-stitching 4 times now, and every time they've had to stitch over a larger area.
had the store manager out last night to inspect it and he said it shouldn't have been re-stitched and the whole interior cushion and leather needs changing to sort it. problem is, he said it will take 6-8 weeks and it will look brand new, whereas the rest of the leather looks 'lived in'.
the other option is for an exchange, but as they don't sell this style of sofa anymore (I WONDER WHY?) we will have to get credit for both sofa's. this is fine, but they will charge us for 'wear and tear', which he said is £36 a month, although he may be able to negotiate that down.
would you let them fix it or argue that an exchange is needed as it's not fit for purpose?
the stitching actually came loose more than a year back, so if we do get charged wear and tear, i'd hope they only charge it up to the date the complaint was logged.
we don't jump on the sofa or treat it badly, it's just a faulty product.
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VrsTurbo
Premium Member
Registered: 8th Jun 10
User status: Offline
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Its 3years old. If you get them on finance isnt that the term? So after 3years you go out get a new one etc.
Take the money and go get a new one.
Edit: Mines from DFS corner sofa. 3.5k and after 3years we will look at replacing it.
[Edited on 08-03-2013 by VrsTurbo]
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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forgot about the finance bit. it's over 4 years and they're still paying for it every month.
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VrsTurbo
Premium Member
Registered: 8th Jun 10
User status: Offline
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They are fixing it though not like they are saying tough shit they are giving you options. If it was a car and you had issues you wouldn't expect to give it back after 3 years without being penalized
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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true. but the guy that came out said they have made the problem worse by re-stitching it over and over.
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James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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Why are people replacing sofas after 3 years? Am I missing something?
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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quote:
Originally posted by James
Why are people replacing sofas after 3 years? Am I missing something?
easy to pay on finance, probably.
my dads had his 10 years, which was from dfs.
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VrsTurbo
Premium Member
Registered: 8th Jun 10
User status: Offline
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quote:
Originally posted by James
Why are people replacing sofas after 3 years? Am I missing something?
the sofa wont go when we come to re-decorate...
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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id be asking why they want £36 a month for wear and tear, its a faulty item, they cant resell it. start kicking up more of a fuss, threaten court, trading standards, watchdog, etc. wont take long for them to back down
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IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
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£36 a month for a shit sofa? tell them to do one.
how much was it?
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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i think it was about £1600 for both sofa's.
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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quote:
Originally posted by LeeM
id be asking why they want £36 a month for wear and tear, its a faulty item, they cant resell it. start kicking up more of a fuss, threaten court, trading standards, watchdog, etc. wont take long for them to back down
i thought that too, but the manager was assured that they would be re-selling it 
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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id actually consider contacting trading standards tbh, they want you to pay 2 thirds of the value for something they accept has never been right, so they can sell it on again at profit?
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jamied
Member
Registered: 27th Oct 03
Location: Marbella,Spain Drives: C63
User status: Offline
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I always thought DFS was one of them companies where as mentioned above you just got another after the finance term as they are cheap to start and not great quality. That said should atleast last the length of the finance 
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VegasPhil
Premium Member
Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
User status: Offline
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See what you can negotiate the £36 down to.
Corsa 2.0 16v Vegas - Sold
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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just had the guy phone up and he said he wasn't happy with charging us for wear and tear due to the problems we've had with the suite, so he's giving us the full amount back to spend on another suite in his store 
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BeetleGav
Member
Registered: 27th Jun 10
Location: lancashire, nelson
User status: Offline
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Ace result!
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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indeed. can't beat customer service like that!
i won't be buying a sofa that only has 4 small legs as support in future
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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quote:
Originally posted by James
Why are people replacing sofas after 3 years? Am I missing something?
Am missing something too. Fuck paying a grand a year on sofas. Ours was 1500 and i'd expect near on 10 out of it then 3!
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Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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I also had issues with dfs, our fibre in the cussions was flat as a pancake at 18mths. Dfs did not want to know till i started a section 79 claim with the finance company
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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quote:
Originally posted by LeeM
id be asking why they want £36 a month for wear and tear, its a faulty item, they cant resell it. start kicking up more of a fuss, threaten court, trading standards, watchdog, etc. wont take long for them to back down
People try that the trading standards card in my shop from time to time, no one has ever gone through with it yet.
Probably because its not my fault if they crash their helicopter.
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