Ian W
Member
Registered: 8th Nov 03
Location: Wirral, Merseyside
User status: Offline
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Got to do what I imagined to be a straightforward change, need to change the actual phone number on the system?
Tried tonight at our new factory but didn't work, anyone an Avaya expert? 
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John
Member
Registered: 30th Jun 03
User status: Offline
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How did you do it? I've only had to change stuff on 1 avaya system, had to plug my laptop into ethernet on the back of it, guess the subnet then I had a bit of avaya software and the rest was quite clear iirc.
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Ian W
Member
Registered: 8th Nov 03
Location: Wirral, Merseyside
User status: Offline
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Using the management software, found every instance of the current number and updated it to the new one but call a 'Waiting on Line' message on the phones.
Guessing there is a number setting I have missed, I do the day to day tasks on the system but am far from an expert 
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VrsTurbo
Premium Member
Registered: 8th Jun 10
User status: Offline
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Piss of shit that system. i use it currently. You changing the internal or external number?
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Ian W
Member
Registered: 8th Nov 03
Location: Wirral, Merseyside
User status: Offline
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quote:
Originally posted by VrsTurbo
Piss of shit that system. i use it currently. You changing the internal or external number?
External, moving to a new site and it's in a different area code.
There is no guarantee the actual ISDN30 is working though, only have BT's word for that which leaves me little confidence!
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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To check that the ISDN30 is working, go look at the piece of equipment they installed to terminate the line. It will have LED's on it which are either green or red, green is good 
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pow
Premium Member
Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
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As willay said, look for the NTE8 box and check it's got a green LED on steady. If it's off then there's no signal on the line (check for 48v over the two incoming wires) or if it's flashing bright dim bright dim it can't detect your equipment
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Ian W
Member
Registered: 8th Nov 03
Location: Wirral, Merseyside
User status: Offline
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ISDN30 box had a had red lights prior to the Avaya being plugged in and then all warning lights went out and it showed just the green power which I believe to mean it was working.
So far, system config looks good and from what I have read it should pick up any ISDN plugged in and allow for an outside line as there is very little to configure when moving from one ISDN to another.
Hopefully just arranged for an temporary PBX box to plug in so we can run some proper tests on the line with BT to confirm all is as it should be.
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