Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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First thing I'd have got a room, at least then you've incurred a cost that you can later see if they'll cover.
Choosing to sleep on the floor hasn't cost you anything.
Other thing about the car breaking down is balls, you're not paying them to offer a plane, you're paying them to offer a flight. Not the same thing.
Although I'd struggle to write about your costs incurred when you didn't actually spend much on the delay. My first rule is normally be comfortable first, think later. You can always get the money back, but you can't buy poor sleep.
[Edited on 25-08-2013 by Ian]
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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quote:
Originally posted by Ian
First thing I'd have got a room, at least then you've incurred a cost that you can later see if they'll cover.
Choosing to sleep on the floor hasn't cost you anything.
Other thing about the car breaking down is balls, you're not paying them to offer a plane, you're paying them to offer a flight. Not the same thing.
Although I'd struggle to write about your costs incurred when you didn't actually spend much on the delay. My first rule is normally be comfortable first, think later. You can always get the money back, but you can't buy poor sleep.
[Edited on 25-08-2013 by Ian]
This was my thoughts. How can you get compensation for something which technically hasn't cost you anything?
Other than loss of earnings there isn't much to compensate you for, other than inconvenience. And for that they gave you shelter, food and water.
Feel for you though. Had a similar time delay but as it was an afternoon delay, we just sat in the airport for 8 hours 
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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You can be compensated for it, I'd just wonder what to write.
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Bart
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Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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I think the only route you could take is to claim poverty about not being able to afford the additional accommodation at the end of your holiday.
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Root
Member
Registered: 28th Dec 08
User status: Offline
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Here. Email the CEO about the silly cunt that wrote that in the letter to you. That should rustle some jimmies and hopefully get you some nice compensation too 
frank.pullman@thomascook.com
personally I'd probably lie about the hotel as well because they've been such pricks about it. But I dunno if you'll get away with it. Either way, emailing that bloke will definitely see you getting some compo.
[Edited on 25-08-2013 by Root]
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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tbh I don't think the CEO of Thomas Cook really checks his own emails.
I wrote to the MD of Fiat UK once. Reply was on behalf of him...
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Root
Member
Registered: 28th Dec 08
User status: Offline
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quote:
Originally posted by deano87
tbh I don't think the CEO of Thomas Cook really checks his own emails.
I wrote to the MD of Fiat UK once. Reply was on behalf of him...
I've wrote to countless CEOs and it gets you places if they do
Plus, it's a confirmed working email. So send him one.
At the worst, you get nothing. At best, you get a reply and compensation.
I recently emailed the CEO of my ex company, complaining about working standards and within a week, I was sat with my regional manager, discussing changes that can be implemented etc..
It does work, I'd say 80% of the time.
Yeah, you don't often get a personal email back from the actual CEO, a handful of times I have though..
And CEOs have more authority than anyone in the company and they hate seeing upset customers so give it a whirl mate and let us know how you get on
[Edited on 25-08-2013 by Root]
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dragon2309
Member
Registered: 1st Mar 09
Location: Strood, Kent
User status: Offline
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Haha, the CEO's email is ana venue i'll take after I've heard back from the CAA, cant do much until they've done their bit really.
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Root
Member
Registered: 28th Dec 08
User status: Offline
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quote:
Originally posted by dragon2309
Haha, the CEO's email is ana venue i'll take after I've heard back from the CAA, cant do much until they've done their bit really.
okie, hope you get it sorted
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Kyle T
Premium Member
Registered: 11th Sep 04
Location: Selby, North Yorkshire
User status: Offline
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quote:
Originally posted by Ben G
I flew with thomas cook and was fine. Seats were about 10mm away from the one infront, but thats boeings fault. Cunts.
Not exactly, the seat pitch and layout is all specified by the buyer of the plane, not Boeing/airbus/whoever.
Lotus Elise 111R
Impreza WRX STi
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dragon2309
Member
Registered: 1st Mar 09
Location: Strood, Kent
User status: Offline
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Bit of a bump this was... Ended up going to the CAA, which got us nowhere. Even though Thomas Cook admitted to it being a problem that they didnt handle corectly.
Ended up taking it to a Claim company, who creams a bit off the top for themselves if you get any compensation. Got an E-Mail from them today. Claim was settled and I've got £275 coming my way. Result, I'm happy with that tbh.
Thats just my flight personally, as it was booked seperately on its own, seperate from the other people tracelling (i was a late adition to the holiday). The other peoples cases are yet to be closed oddly, but I can imagine they will get the same, they cant pay one person and not the others.
Dave
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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quote:
Originally posted by Ben G
They offer it.
If you saw 500 quid laying on the floor, you'd take it. Same thing here.
Oh really
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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Yes mate, unless that 500 quid belonged to a family member you dirty bastard.
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