Chris220
Member
Registered: 30th Mar 02
Location: Oxford, Oxon Drives: Corsa C 1.8 SRi
User status: Offline
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I have owned my Corsa C 1.8 SRi for nearly 3 months and have enjoyed many hours driving. When however, I had a small and occasional 'bump' in the ride quality. This progressed to be, what I thought, more of a concern.
I duly take it to my local dealer ( not where I purchased it ) and the 'technician' took less than 5 minutes to spot that the front wheels had been fitted back to front. As these are directional tyres, it constituted quite a problem and might have been potentially disasterous. Anyway, the tech and the Service Manager discussed whether it was worthy of payment. I was not duly concerned, knowing that I had Network Q and another 2 1/2 years warranty left. My feeling was, if they want to make the other dealership pay, then so be it. Then the surprise!
It seems I was responsible for the £41.13 diagnosis fee. In vain did I protest that paying for a problem that was not of my creation, was absurd. The answer, very simple. "We're franchised!" The universal 'get out' clause. It appears that if I want reimbursement, I must do the leg work and start the telephone marathon to the original dealer to get my money back. After three days of calls and numerous promises to 'get back to me' have failed, I have contacted Vauxhall directly who in turn have begun their own file on this. I still cannot believe, that after spending the best part of 10k, that I must piss about like this. I, like many, buy a new car and enjoy the 'honeymoon' period whereby you are not responsible for any repair bills and any niggly problems are someone else's remit. How wrong can you be?
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Shauny9
Member
Registered: 2nd Jun 03
Location: Clayhall , Essex
User status: Offline
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thats shit mate...im looking to get one of the SRI's sorry to be off the topic...are they worth the money u reckon? 10,995 for a 1.4 16v sri...how much upay?
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Paul H
Member
Registered: 11th Aug 03
Location: Lincoln.
User status: Offline
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good old vauxhall as usual nothing to do with them it's your fault.pisses you off they will try anything to get out of doing warranty work
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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It's Vauxhall we are talking about here, what did you expect - customer service?
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Half Pint
Member
Registered: 25th Mar 02
User status: Offline
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Well at Renault they fixed my gearbox under warranty when it went wrong, even tho they neve fitted it.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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quote:
Originally posted by Half Pint
Well at Renault they fixed my gearbox under warranty when it went wrong, even tho they neve fitted it.
That's because they're French and have hairy armpits.
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Chris220
Member
Registered: 30th Mar 02
Location: Oxford, Oxon Drives: Corsa C 1.8 SRi
User status: Offline
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Ah, you see, that was the problem. Wheels are not covered by the Network Q guarantee thus creating this situation. Then fact that they both trade under 'Vauxhall' is incidental it seems. A dealership made a mistake but another would not rectify it without some fiscal persuasion.
Bastards!
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Vauxhall dealers are notorious for "passing the buck"... 
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sfxer
Member
Registered: 23rd Aug 00
Location: devon, england
User status: Offline
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i went to get a quote form vauxhall years ago for some work on my corsa, i specified a QUOTE for the work, they tried to charge me 35 quid to tell me they couldnt give me a quote cos my wheels were too big for any of their equipment!
complete idiots,
i made a scene till they gave me my keys,
tw@ts
[Edited on 12-02-2004 by sfxer]
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T.CorsaSRI
Member
Registered: 27th Dec 03
Location: London
User status: Offline
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quote:
Originally posted by Shauny9
thats shit mate...im looking to get one of the SRI's sorry to be off the topic...are they worth the money u reckon? 10,995 for a 1.4 16v sri...how much upay?
yeh got mine for around £10500 brand new, seems alright so far only had it for a few weeks.
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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Could you not just ask them to put it back the way it was...and change the wheels yourself??
As it normally doesnt costs to check the car for problems???
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paul_spurrell
Member
Registered: 14th Sep 01
Location: Bath Avon
User status: Offline
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I would not purchase a vauxhall corsa c. they are worthy of junk. they drive shite, rattle to fuck, trim wear is terrible. reliability on steering components, brakes, and electrics is shite. Dont buy one.
Luckly the dealer where i bought mine from has been very good, but other dealers do not want to know you.
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Chris220
Member
Registered: 30th Mar 02
Location: Oxford, Oxon Drives: Corsa C 1.8 SRi
User status: Offline
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I was having this debate with the Service Manager. The fee was for the diagnosis and not the actual labour. Asking them to put the wheels back as they were originally would not negate this charge. Anyway, the dealer where I bought the car has phoned and has said it will reimburse the costs. They further questioned why the dealer who carried out the 'repairs' did not contat them first. Just purely money orientated I suppose.
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Chris220
Member
Registered: 30th Mar 02
Location: Oxford, Oxon Drives: Corsa C 1.8 SRi
User status: Offline
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Superb result. I wrote a very strongly worded letter to the General Manager of this dealership who in turn contacted me to discuss my grievance. After he upheld the decision made by his Service Manager he then also offered to reimburse my money and to have the car tracked free of charge as a 'gesture of goodwill'. Although he was supporting his staff and the measures they took, I suspect that the offer of money and more technician time best illustrates his true position. They were WRONG.
Anyway, a splendid ending to a Vauxhall saga.
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M2RTY
Member
Registered: 25th May 01
User status: Offline
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IMHO i would cause as much stink for them as physicly possible
write to papers, magazines, TV
i would devote my life to making them look like the twats they are
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Chris220
Member
Registered: 30th Mar 02
Location: Oxford, Oxon Drives: Corsa C 1.8 SRi
User status: Offline
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No need. I have made my point and am now better off financially.
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