Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
|
I got Rachel to take her car down Vauxhall yesterday to get a loud ticking noise checked out as I was worried that it might be something serious.
She also had a bulb gone behind the centre heater switches which I told her to get replaced while its down there.
Anyway, she picked it up yesterday night, they replaced the cam belt and water pump and the ticking has stopped.
BUT FCUK ME  they have replaced the bulb behind the heater switches and made a complete arse of it There are scratches and chips in the centre console, they have'nt even put the heater vents back in properly, they are set to far back. It looks a right mess, so tomorrow I'm taking the car down there and gonna go mental.
They are a bunch of useless idiots, and there not getting away with this.
|
willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
|
yes go there and go mental, such a good idea.
gimp
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
hey steady up son. its not vauxhall at fault whatsoever. its the dealerships ault not vauxhalls. My dealership absolutely strives to keep the customer happy, and we do a good job. dont slag vauxhall off, slag the dealership off!!!!
|
Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
|
yeh i cant fault my dealership. they are boss
|
Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
|
Oh you have no fcuking idea do you? They are useless my dealership, please remember I have also had endless trouble with the same dealership with my Corsa when I had it, in and out with the IACV.
I am going to go mental as they have made a complete mess of the dashboard.
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
i do know what your on about but vauxhall aint the problem-its your dealership. if u bought a tv from Comet and they dropped it you wouldnt say 'oh fucking sony are shite' would you?
|
willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
|
Its never a good idea to go in with guns blazing, sure if they dont respond to talking normally get a bit anal.
If you had all that trouble with the dealership then why send your girlfriend with her Corsa there?
|
Pablo
Member
Registered: 3rd Feb 03
Location: Milton Keynes
User status: Offline
|
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
quote:
Originally posted by corsabubble
i do know what your on about but vauxhall aint the problem-its your dealership. if u bought a tv from Comet and they dropped it you wouldnt say 'oh fucking sony are shite' would you?
|
Greg_M
Member
Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
|
thats what you get at some dearler ship
[freeplug] twells of billighay are no1 for customer service 4 years running [\freeplug]
|
Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
|
They will fob her off, you don't know this dealership. They are shit. Infact they are worse than shit, aftersale care is a big pile of excrement.
|
Greg_M
Member
Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
|
quote:
Originally posted by corsabubble
quote:
Originally posted by corsabubble
i do know what your on about but vauxhall aint the problem-its your dealership. if u bought a tv from Comet and they dropped it you wouldnt say 'oh fucking sony are shite' would you?
why have you quoted youself and put thmbs underneath
|
LukeGSi
Member
Registered: 9th Dec 03
User status: Offline
|
quote:
Originally posted by Ojc
They will fob her off, you don't know this dealership. They are shit. Infact they are worse than shit, aftersale care is a big pile of excrement.
then why send her there in the 1st place 
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
if they really are that bad, ring vauxhall and complain, because they can come down hard on the retailer standards. go on vauxhall site and the customer care number is there. usually u might find that a calm approach works best.
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
meant to quote willay. oops
|
Davido
Member
Registered: 18th Aug 03
Location: Reading,Berks
User status: Offline
|
if uve had trouble urself then why go bak there????
id have taken it sumwhere else
|
Tom
Member
Registered: 3rd Apr 02
Location: Wirral, Merseyside
User status: Offline
|
Ollie u cock 
|
Donna Corsa GSi
Registered: 1st Jan 70
User status: Offline
|
You should point out that it doesn't take much effort to wrap a bit of cloth around their screw driver to stop them scratching the plastic. Not all Vauxhall mechanics are monkeys my brothers very careful 
|
Chris220
Member
Registered: 30th Mar 02
Location: Oxford, Oxon Drives: Corsa C 1.8 SRi
User status: Offline
|
May I suggest some reflection time? Write a letter to the General Manager of this dealership outlining all of your grievances but without angry rhetoric. It may take some time but if you, as you say, go to them in person whilst in this mood, then expect a less than satisfactory response.
I also had a problem with the 'service' I received and took the above steps which resulted in a very favourable ending. Link below.
http://www.corsasport.co.uk/board/viewthread.php?tid=121294
|
Paul H
Member
Registered: 11th Aug 03
Location: Lincoln.
User status: Offline
|
i know what you mean ollie my dealership is totally useless
|
Dav
Member
Registered: 23rd Jul 02
Location: Falkirk, Scotland
User status: Offline
|
My local Vauxhall dealer is shite too (Reg Vardy, Falkirk) so I've given up with them completey.
I now use the Stirling branch who so far have been excellent.
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
as a vauxhall employee at a dealership, all i can say is that certain standards have to be met when offering a service. if for any reason you have a problem with any main dealer, there are 3 steps u should take first. 1 consult service manager about problem
2if no luck try again
3still, no luck see managing director, and they say ull contact vauxhall. i find that most customers who are calm get better customer service
|
Fad
Member
Registered: 1st Feb 01
Location: Dartford Kent Drives: 330cd
User status: Offline
|
my delaer r cocks too they used to break summin every time the car went in..once they slammed my car door when the glass was in the door durring an MOT and brock the window regulator in front of me and all
also they used to nick my sweets from the centre console so i mearly swapped them for cherry drop laxitives...when i picked up my car needless to day they were all gone
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
quote:
Originally posted by corsabubble
as a vauxhall employee at a dealership, all i can say is that certain standards have to be met when offering a service. if for any reason you have a problem with any main dealer, there are 3 steps u should take first. 1 consult service manager about problem
2if no luck try again
3still, no luck see managing director, and they say ull contact vauxhall. i find that most customers who are calm get better customer service
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
|
Andy
Member
Registered: 28th Dec 99
Location: Cumbria, UK
User status: Offline
|
Definitely helps if you can go straight to the guy at the top (n the dealership) and politely point out that you are loyal to Vauxhall and likely to be making future purchases, but unless they can redress your concerns, you'll be taking your business elsewhere and you'll also reluctantly have to write to Vauxhall themselves with those concerns.
I had much the same thing with a Vx dealership up here and I ended up getting VIP treatment and brand new top of the range Vectra as a replacement car for 2 weeks while they put the prob right
|
