Updated : PVD. Anyone else had this problem?! - Corsa Sport - for Vauxhall and Opel Corsa B, Corsa C and Corsa D

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mwg

Member

Registered: 19th Feb 04
Location: South Lakes
User status: Offline

14th Apr 04 at 17:36

PVD havent rung back again. Im getting the law involved. They wont give me a refund so I have no other choice. And Pete wont come on the phone to talk about it either. This must be fraud and I WILL get my money back.

This is an absoloutely shocking company. How they can treat their customers in this way and still be allowed to trade is beyond me.

If u hadnt guessed allready, Im not happy but I think I have good reason to be mad

[Edited on 22-04-2004 by corsa_boy69]

[Edited on 14-05-2004 by corsa_boy69]

Mattb

Member

Registered: 2nd Feb 03
Location: Under your sisters bed
User status: Offline

14th Apr 04 at 17:38

ring em again and refuse to get off the phone untill you have some answers mate..

PVD are getting slower and slower with their orders

mwg

Member

Registered: 19th Feb 04
Location: South Lakes
User status: Offline

14th Apr 04 at 17:40

so its not just me then....

Graham

Member

Registered: 12th Oct 03
Location: Lincoln.
User status: Offline

14th Apr 04 at 17:46

u2u Joff too

TOMAS

Member

Registered: 7th Aug 02
Location: Nottinghamshire
User status: Offline

14th Apr 04 at 19:04

The PVD horror stories continue! Just threaten to cancel order and want a refund, however if you do that it will probably take them a month to perform a refund! Ive had the worst customer service off them that ive EVER recieved purchasing ANYTHING in my life and will NEVER deal with them again. Also I dont see how they HAVE to take money from your account immediatley??

Why did you purchase from them? You can get virtually EVERYTHING they sell elsewhere for the same if not better prices (mailorder) and guess what, the others have it in stock! They need to sort their customer service and delivery times, if their suppliers are crap then they should change them! COMMON posts like these must surely be damaging for them so why do they continue to give poor service?

J da Silva

Member

Registered: 10th Apr 03
Location: The FACTory
User status: Offline

14th Apr 04 at 19:26

they love u when you want to spend your money, and dont want to know when you want a refund, same as what inland revenue like to do

Siberia

Member

Registered: 9th Oct 03
Location: Leprechaun Land Drives : Zafira GSI
User status: Offline

14th Apr 04 at 20:43

its seems that the "Problems with PVD" threads are becoming as frequent as the "What do i need for a 2ltr conversion" threads

Wilero

Member

Registered: 28th Aug 03
Location: Hampshire, Drives: Corsa VXR
User status: Offline

14th Apr 04 at 21:34

Yeah I've had problems with them too, when you show a bit of interest in a product, they keen untill they actually have to do something, then their enthusiasm dies down a bit, they dont contact you, or return calls, or let you know when theres a problem, useless!!!!

it makes you wonder how their still in business.

Jambo

Member

Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline

14th Apr 04 at 21:52

you think thats bad, you ever been to SWT?

NEver had a problem with PVD phone em up and sort it out! Wont get n e where posting on CS

Voyto

Member

Registered: 9th Feb 03
Location: Stafford
User status: Offline

14th Apr 04 at 23:37

This sounds a lot like where i work (Argos Direct) a lot of us promise to call back but nothin ever happens. nobody bothers. best thing to do is refuse to get off the phone like Matt sed. say to them, look i aint bothered if i gotta wait just tell me how long, they shud be str8 wit u then

Corsa Racer 69

Member

Registered: 30th Aug 02
Location: Dumfries
User status: Offline

15th Apr 04 at 00:27

my mate ordered a psg wide arch combat kit in jan, it still isnt here despite all the hassle he gives them, i always thot PVD had good service as they had a good reputation, CLEARLY NOT

LukeGSi

Member

Registered: 9th Dec 03
User status: Offline

15th Apr 04 at 06:26

agree with jambo that ringing them is the only way forward but i also think these "problems with PVD" threads are no bad thing...from what ive heard PVD customer service is total wank. Darren (ipswichcorsa) has been waiting over 10 weeks for a set of wheels he was told would take no more than 2 weeks

Like many people have said most of the problems aren't caused by PVD themselves, more there suppliers but if people were rung and informed of what was happening they would be a lot more understanding!! From what i have heard from other people i certainly wouldnt order from them. Another IMO people shouldnt u2u Joff with PVD problems, he only works there let the lad have some time off

Give them a call and try and speak to Vicky or Pete. Hope you get it sorted soon dude

broster

Premium Member

Registered: 6th Dec 02
Location: Drives: E39
User status: Offline

15th Apr 04 at 06:29

iv never mail ordered anything from them, i go and see them for bits i want, never had a problem. but then again its easier for me i live 5mins away

AdiSRI

Member

Registered: 1st May 02
Location: Berkshire
User status: Offline

15th Apr 04 at 07:04

i agree that most of the delays are not their fault, but the bit that really lets them down is the lack of communication as said.

If you ordered something and was told 2 weeks, then they found out it would take longer and as such rang you and explained the situation i'm sure most people wudnt mind ....

Paul H

Member

Registered: 11th Aug 03
Location: Lincoln.
User status: Offline

15th Apr 04 at 07:48

thet shouldn't take money out of your account till the goods have been dispatched this is the only company that iv'e come across that does this.they did the same with me mate when i ordered some stuff accept mine took over six weeks to get here when they said next day

[Edited on 15-04-2004 by chewbaccaman]

mwg

Member

Registered: 19th Feb 04
Location: South Lakes
User status: Offline

15th Apr 04 at 07:54

quote:
Originally posted by AdiSRI
i agree that most of the delays are not their fault, but the bit that really lets them down is the lack of communication as said.

If you ordered something and was told 2 weeks, then they found out it would take longer and as such rang you and explained the situation i'm sure most people wudnt mind ....

This is the thing that annoys me about it. They dont let u know wots happening. I wouldnt mind if they let me know wots goin on. I ordered from them cos I knew they could get the wheels in the correct offset seeing as they are Vauxhall Specialists! Seems Im not the only one that has had a bad experience. Dont know how they can go on if they treat all their customers like this. Will ring again this morning.

mwg

Member

Registered: 19th Feb 04
Location: South Lakes
User status: Offline

15th Apr 04 at 07:56

quote:
Originally posted by born_upsideout
agree with jambo that ringing them is the only way forward but i also think these "problems with PVD" threads are no bad thing...from what ive heard PVD customer service is total wank. Darren (ipswichcorsa) has been waiting over 10 weeks for a set of wheels he was told would take no more than 2 weeks Like many people have said most of the problems aren't caused by PVD themselves, more there suppliers but if people were rung and informed of what was happening they would be a lot more understanding!! From what i have heard from other people i certainly wouldnt order from them. Another IMO people shouldnt u2u Joff with PVD problems, he only works there let the lad have some time off Give them a call and try and speak to Vicky or Pete. Hope you get it sorted soon dude

Agree thats why I havent U2Ud him.

Darren

Member

Registered: 21st Apr 02
Location: Hadleigh, Suffolk
User status: Offline

15th Apr 04 at 08:11

quote:
Originally posted by born_upsideout
agree with jambo that ringing them is the only way forward but i also think these "problems with PVD" threads are no bad thing...from what ive heard PVD customer service is total wank. Darren (ipswichcorsa) has been waiting over 10 weeks for a set of wheels he was told would take no more than 2 weeks Like many people have said most of the problems aren't caused by PVD themselves, more there suppliers but if people were rung and informed of what was happening they would be a lot more understanding!! From what i have heard from other people i certainly wouldnt order from them. Another IMO people shouldnt u2u Joff with PVD problems, he only works there let the lad have some time off Give them a call and try and speak to Vicky or Pete. Hope you get it sorted soon dude

Must be 12 weeks now i reckon

Speak to Joff and he'll do his best I reckon. I kept ringing and ringing but then spoke to Vicki who said she'd look into it and then Joff rang me the next day - wheels should hopefully be here in next couple of weeks

mwg

Member

Registered: 19th Feb 04
Location: South Lakes
User status: Offline

15th Apr 04 at 12:29

Ive rung again. Been told some1s dealing with it and is going to ring me when they know wots going on. Surely it doesnt take long to find out if they have my stuff in stock or how long it will be till they do have it in?

dip

Member

Registered: 30th Mar 03
Location: Luton- corsa b sxi/c 1.8 sri, astra coupe 1.8
User status: Offline

15th Apr 04 at 12:57

PVD LOL!! I ORDERED A PSG KIT OFF EM AT START OF SEPTEMBER 2002 AND WAS TOLD IT WOULD TAKE TWO WEEKS. AFTER WEEKS OF RINGING EM UP EVERYDAY TO C WOT WAS GOIN ON THEY SAID IT WAS BEIN SHIPPED OUT TOMMORO STRAIGHT FROM PSG. I FINALLY RECD THE KIT ON THE 30TH DEC 02. THATS 3 MONTHS OF WAITING FOR A KIT THAT OTHERS HAD IN STOCK AND AT A BETTER PRICE. I PAID £600 FOR THE STANDARD KIT AT THE TIME WEN I ORDERD IT. THEY SAID THEY WOULD GIVE ME A DISCOUNT ON MY NEXT ORDER. SO I ORDERED A NEW EXHAUST SOME SPRINGS AND BFO CONE AND ALL THEY COULD DISCOUNT ME WAS NOT EVEN 5%!!!!! SHOCKING CUSTOMER SERVICE!!

WILL NEVER BUY FROM THEM AGAIN!

LukeGSi

Member

Registered: 9th Dec 03
User status: Offline

15th Apr 04 at 12:59

sxi16vjoe

Member

Registered: 16th Dec 02
Location: Kent
User status: Offline

15th Apr 04 at 13:03

greengoddess

Member

Registered: 17th Jun 03
Location: Northern Ireland, formerly Enfield North London
User status: Offline

15th Apr 04 at 17:17

why do i always hear of these things too late

ordered sum lowered suspension of em 3 weeks ago , was told 2 weeks wait! oh well looks like i'm gonna be making sum phonecalls then

mwg

Member

Registered: 19th Feb 04
Location: South Lakes
User status: Offline

15th Apr 04 at 17:22

It takes the piss

Its the first time Ive ordered something off them. I dont think Ill be using them anymore after this

greengoddess dont u start making phonecalls cos i wont be able to get through to moan at them!

goyemm

Member

Registered: 17th Jan 04
Location: BRISTOL
User status: Offline

15th Apr 04 at 17:59

They are crap, I will never order from PVD again, they do not ring back when they say they will!!
They take peoples money out of accounts straight away.......I have just threatend taking them to court as they would not refund my money!!
I rang them many times and they did not want to know....
It took just under 4 months to sorght out my order and refund...

I WILL NEVER ORDER FROM THEM AGAIN!!!