Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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I'm not generally unreasonable, and I don't intend to start being so. In spite of this, many people who complain choose to get off on entirely the wrong foot. Here follows a quick guide to complaining, completely anonymous and not aimed at anyone, but these comments are in direct reference to a number of u2us and emails I've received from a number of people over a number of years.
Don't tell me you're going to go further, at least not until I fail to act. Its a rather large insult to be threatened in this way espcially when I've not yet been given the opportunity to act in most cases.
Don't tell me you're going to cancel prem. You can't. We have refunded in the past for two reasons; there was a good reason and it wasn't dont as a threat. It worries me greatly if any premium member is unhappy with the membership and I'll do whatever I can to make people happier, but it is not leverage.
Don't get involved and have a go, the complain when it gets too much for you. Its not my place to untangle to web of abuse back and fro and identify who started it. The official line (and the one which is usually quickest, easiest and most tempting) is to ban both people. Bear in mind the bit about it being easy. Anything else like spending time to read things is usually more work for staff just to help whoever is complaining out.
There's probably more. Bottom line, if in doubt try me for a response but please read the first sentence again before you click 'Compose'. Sorry if the contents of this annoy anyone but being annoyed occasionally affects me as well, hence the post.
Ta 
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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hehe
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Drew
Banned
Registered: 24th Nov 01
Location: County Durham
User status: Offline
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pug nut still complaining about me then? 
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Tiger
Member
Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
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Make it sticky Ian....
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J da Silva
Member
Registered: 10th Apr 03
Location: The FACTory
User status: Offline
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had a bad day mr griff?
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mossy
Member
Registered: 22nd Jan 04
Location: Manchester Drives: GSi
User status: Offline
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u feel better now? 
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Siberia
Member
Registered: 9th Oct 03
Location: Leprechaun Land Drives : Zafira GSI
User status: Offline
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I'm still complaining cos i cant pay premium membership due to fact i dont have a debit card nobody likes/trusts me enough to let me use theres
i'm taking this up with my lawyer
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mossy
Member
Registered: 22nd Jan 04
Location: Manchester Drives: GSi
User status: Offline
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quote:
Originally posted by Siberia
I'm still complaining cos i cant pay premium membership due to fact i dont have a debit card nobody likes/trusts me enough to let me use theres
i'm taking this up with my lawyer
change ure location and ppl might let u
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Rob H
Member
Registered: 28th Oct 00
Location: Staffordshire Drives: Astra SRi
User status: Offline
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quote:
Originally posted by mossy
quote:
Originally posted by Siberia
I'm still complaining cos i cant pay premium membership due to fact i dont have a debit card nobody likes/trusts me enough to let me use theres
i'm taking this up with my lawyer
change ure location and ppl might let u
Or just send a cheque  .
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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Don't be racist!
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Tiger
Member
Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
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Ian - my VW arrives at the end of this week 
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mossy
Member
Registered: 22nd Jan 04
Location: Manchester Drives: GSi
User status: Offline
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quote:
Originally posted by Ian
Don't be racist!
who?
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Siberia
Member
Registered: 9th Oct 03
Location: Leprechaun Land Drives : Zafira GSI
User status: Offline
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quote:
Originally posted by Rob H
quote:
Originally posted by mossy
quote:
Originally posted by Siberia
I'm still complaining cos i cant pay premium membership due to fact i dont have a debit card nobody likes/trusts me enough to let me use theres
i'm taking this up with my lawyer
change ure location and ppl might let u
Or just send a cheque .
ive asked about this already....... i'll paypal someone money if there up 4 it.
[Edited on 09-08-2004 by Siberia]
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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quote:
Originally posted by Rob H
Or just send a cheque .
We don't cheques, the system is automated so the features are turned on as soon as the electronic payment is used, you can't do that with cheques!
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sfxer
Member
Registered: 23rd Aug 00
Location: devon, england
User status: Offline
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I cant imagine the amount of crap you have to put up with people from this site Ian, you keep it all pretty cool and professional too.
nice going mate.
dont let em get to ya!!!
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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i got offered a refund on my premium membership 
but its good value imo opinion & i will keep renewing year after year
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Joff
Member
Registered: 17th Oct 00
Location: Cambridgeshire
User status: Offline
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quote:
Originally posted by Ian
quote:
Originally posted by Rob H
Or just send a cheque .
We don't cheques, the system is automated so the features are turned on as soon as the electronic payment is used, you can't do that with cheques!
Also the Nochex payments are kept off-shore so cheques would be a big no-no.
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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It wasn't me tonight. My brain is not working so i'm not posting much.
Anyway, i'm going to bed before anything else goes wrong
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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quote:
Originally posted by Ian
Don't be racist!
shut it whitey
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ed
Member
Registered: 10th Sep 03
User status: Offline
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quote:
Originally posted by Peugeot Nut
It wasn't me tonight. My brain is not working so i'm not posting much.
Anyway, i'm going to bed before anything else goes wrong
Does your brain ever work?
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leeshez
Member
Registered: 3rd May 01
Location: Great Harwood, Lancashire
User status: Offline
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quote:
Originally posted by 1800ed
quote:
Originally posted by Peugeot Nut
It wasn't me tonight. My brain is not working so i'm not posting much.
Anyway, i'm going to bed before anything else goes wrong
Does your brain ever work?
Do you have a brain?
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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ian by not replying to my u2us and emails you are inciting rage into me 
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3CorsaMeal
Member
Registered: 11th Apr 02
User status: Offline
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Who the hell is this "IAN" chap?
ban him!!!!!
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