Happy_2008
Member
Registered: 13th Mar 01
Location: Kent
User status: Offline
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Ok guys i need help,
Having finished uni in May studying Business & BIT i have been working in the family fast food business ever since. However, i have recently got a new job as a call handler (started 10/1/05) in an IT business. Now, having worked there for only 3 days i am beginning to get bored of the process of my job. Basically, when people have a problem with the software that this company sells, they call the helpdesk (me) to log the problem into Epicor.
Now having been watching people use Epicor i have found it to be quite easy to use so i have just begun to log calls into the system today, for technical staff to resolve. Now after doing this for about 3 hrs i have become very bored with the job as its not challenging. Now to make matters worse, the help desk telephone number all runs to the same phone that i work on. Basically, if the phone is busy, the receptionist takes the msg and sends me the email in which i have to call back to make the same arrangements as above. To add further insult to injury i am required to work 9am-6pm during weekdays all for a whopping salary of 11k which after tax and NI leaves me with practically nothing.
I am currently considering leaving the job only after 3 days as i have come to conclude that this is not my type of job, as its not challenging and boring. But the trouble is that i dont really have much work experience so that is currently the stumbling block. I might just ask my head of department the role of my job and whether he had another job that is more challenging.
But what would you guys do? Stay or go whilst im on my probationary period? I could earn around the same money working in my family business and thats only doing around 25hrs a week.
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MarkW
Member
Registered: 19th Mar 04
Location: Orpington, Kent
User status: Offline
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all IT jobs you pretty much start off at the bottom unless your specialist, whther you went to uni or left school, that kind of job will only become rewarding and challenging once you have proved your telephone manner and that you can log the calls, as then no doubt they will train you up, for 1st / 2nd or 3rd line support (which i assume is what you want to do?) personally i would have a chat with your manager and tell them the truth that you are getting bored and you are not being challenged, he/she should respect you for your honesty and take your comments on board...
2b honest i would stick the job for about a month or so, and see whether they take your comments on board and train you in other areas if they don't then leave, after all you have only been there 3 days 
[Edited on 12-01-2005 by MarkW]
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lee mitchell
Member
Registered: 26th Jan 01
Location: kent...drive's: eveyones conversion cars hard lol
User status: Offline
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i make corsas very nippy 
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Happy_2008
Member
Registered: 13th Mar 01
Location: Kent
User status: Offline
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Lee WTF u on about
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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quote:
Originally posted by Happy_2008
Ok guys i need help,
Having finished uni in May studying Business & BIT i have been working in the family fast food business ever since. However, i have recently got a new job as a call handler (started 10/1/05) in an IT business. Now, having worked there for only 3 days i am beginning to get bored of the process of my job. Basically, when people have a problem with the software that this company sells, they call the helpdesk (me) to log the problem into Epicor.
Now having been watching people use Epicor i have found it to be quite easy to use so i have just begun to log calls into the system today, for technical staff to resolve. Now after doing this for about 3 hrs i have become very bored with the job as its not challenging. Now to make matters worse, the help desk telephone number all runs to the same phone that i work on. Basically, if the phone is busy, the receptionist takes the msg and sends me the email in which i have to call back to make the same arrangements as above. To add further insult to injury i am required to work 9am-6pm during weekdays all for a whopping salary of 11k which after tax and NI leaves me with practically nothing.
I am currently considering leaving the job only after 3 days as i have come to conclude that this is not my type of job, as its not challenging and boring. But the trouble is that i dont really have much work experience so that is currently the stumbling block. I might just ask my head of department the role of my job and whether he had another job that is more challenging.
But what would you guys do? Stay or go whilst im on my probationary period? I could earn around the same money working in my family business and thats only doing around 25hrs a week.
see when you read the advert for the job or when you were at the interview did no one tell you what you would be doing 
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lee mitchell
Member
Registered: 26th Jan 01
Location: kent...drive's: eveyones conversion cars hard lol
User status: Offline
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quote:
Originally posted by Happy_2008
Lee WTF u on about
i thought the post said: what do you do? job related
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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Firstly i'd ask for another job that you can get stuck into, and secondly i'd ask for a pay rise. That is a stupid amount of money for someone who has a degree. I personally would not even get out of bed for 11k a year, never mind working 5 days 9 - 5.
As you said, you can fall back on your job with your family.
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MarkW
Member
Registered: 19th Mar 04
Location: Orpington, Kent
User status: Offline
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you dont ask for a pay rise after 3 days work, yes maybe ask for a different job but not a payrise 
whether you would get out of bed or not for 11k a year, many people do pugnut... i make just over 12k and am lead engineer with 3 engineers below me...... IT industry is saturated and there aint the money there used to be unless your specialised..........
[Edited on 12-01-2005 by MarkW]
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by lee mitchell
quote:
Originally posted by Happy_2008
Lee WTF u on about
i thought the post said: what do you do? job related
Me too Glad you posted first
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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I wouldn't take a job for 11k unless i really enjoyed it. Just my opinion and as you say there are many of people who do and will.
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corsa-sxi
Member
Registered: 11th Jul 03
Location: Kingston upon Hull
User status: Offline
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i will be in the same boat as u happy, ill be leaving uni next yr, hopefully with a business degree, i may not even pass, i have no work experience and i am dreading the thought that the salary i get will be the same as some1 who left school at 16 
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Happy_2008
Member
Registered: 13th Mar 01
Location: Kent
User status: Offline
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I think i will have a word with my manager 2morow. Either i can do some other stuff or i leave as i do feel really unhappy with this job.
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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quote:
Originally posted by Peugeot Nut
I would take it up the ass for £11 cause i really enjoy it. Just my opinion and as you say there are many of people who do and will.
yes many on here
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Happy_2008
Member
Registered: 13th Mar 01
Location: Kent
User status: Offline
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But if u think about it after tax i only get 751 a month and thats not with NI taken off either.
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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quote:
Originally posted by Happy_2008
I think i will have a word with my manager 2morow. Either i can do some other stuff or i leave as i do feel really unhappy with this job.
he will probably tell you that your job is to be a phone techie and then tell you to GTF
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Tim
Site Administrator
Registered: 21st Apr 00
User status: Offline
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I'd personally look for some graduate positions/schemes as I did. They pay a hell of a lot more, especially if you're willing to commute to London, and will look much better on your CV when you leave
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Happy_2008
Member
Registered: 13th Mar 01
Location: Kent
User status: Offline
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So Tim would u suggest that i leave asap. Im not sure whether i would want to do IT anymore. Plus this jobs is really annoying me the fact that its 9am-6pm only for 11k. If i enjoyed the job then fine but the fact is i dont.
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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Tim, you got a 2:1 though didn't you? What grade did you get Happy?
I know i cannot get a 2:1 but if i work hard, i may get a 2:2 I'm no cleaver dick as most of you have worked out
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Happy_2008
Member
Registered: 13th Mar 01
Location: Kent
User status: Offline
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I got a 2:2 i only just missed out on a 2:2 but now im not sure what career i want to do.
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Tim
Site Administrator
Registered: 21st Apr 00
User status: Offline
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I'll delete that cos most grad schemes do need 2:1+
[Edited on 12-01-2005 by Tim]
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Happy_2008
Member
Registered: 13th Mar 01
Location: Kent
User status: Offline
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Well the starting pay for technial user support is 14k plus generous allowances which mean crap.
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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My sister just missed out on a first She the clever on though
I've always know what i wanna do. I wanna repair PCs, install networks etc. But just laterly i've been thinking of starting my own business. LOOKS LIKE I'm GONNA FINISH CONFUSSED TOO!!! However, got my placement next next Sept fixing PCs etc so i'll take it from there,
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Tim
Site Administrator
Registered: 21st Apr 00
User status: Offline
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Tech support will never pay well though. For any money in IT you need to either be a consultant, or a more development/architectural role. Helpdesk jobs rarely pay well, unless you're the manager...
Pug Nut: I have a mate who started his own company doing support for local small businesses, small network installs, adsl, etc, etc, etc... He's not what I'd call a guru to say the least, but he still brings home £60k as he can avoid so much tax... Get companies on support contracts! Do the job well the first time and then it's free money (unless things keep breaking cos you used shite equipment)...
[Edited on 12-01-2005 by Tim]
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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quote:
Originally posted by Tim
I'll delete that cos most grad schemes do need 2:1+
[Edited on 12-01-2005 by Tim]
yes but then most of them suck ass. I did not learn how to clone genes to work in a bank
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Happy_2008
Member
Registered: 13th Mar 01
Location: Kent
User status: Offline
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What wud u do if you was in my shoes? I am thinking of asking the manager of a better role or different job and that i wud give it another week to see how it goes.
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