MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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FFS...I only wanna speak to an english advisor...as my query is quite complicated...they reckon they cant transfer me through...i have called back 5 times now and still get India....
Norwich Union suck ass
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Mase
Premium Member
Registered: 16th Sep 01
Location: Derbyshire
User status: Offline
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tell me about it. Trying to explain what a backbox is to a person in india with a dodgy line is not easy goin
Mase
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only1-mike
Member
Registered: 5th Feb 04
Location: sale, manchester
User status: Offline
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haha i had a case of that last nite he cudnt understand a word i said and vice versa i told him i had bin driving a year and he somehow thought i had 4 years ncb which i was with norwich union
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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I am on the line to India now...she doesnt understand me...when I said there was a discrepancy on my policy she failed to understand what this word meant...she has put me on hold to speak to an "underwriter" about my call...
WTF...
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Dean_H
Member
Registered: 19th May 02
Location: Rhondda Cynon Taff
User status: Offline
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I personally think that if they want to use these indian call centres they should lower your premium by 25% cause they are useless.....
Either that or dont sell us premiums.....
Ive been waiting fuking nearly 2 years for my claim to be sorted and it still hasnt!!!
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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I asked her to explain to me why having 4 years NCD this year and not 3 years as last year has meant my insurance premium has increased...
The response was silence....
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cargraphics4u.com
Member
Registered: 4th Feb 04
Location: Tonbridge, Kent Drives : J7 00RSA
User status: Offline
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quote:
Originally posted by mase5
tell me about it. Trying to explain what a backbox is to a person in india with a dodgy line is not easy goin
 I had this exact same problem about 3 weeks ago! ended up not going down a performance enhancing mod though, so no change to the price 
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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No need for the racism...
My point is just this...how can you expect people who live in a different country speak a different language to know the ins and outs of the way an insurance system works in another country...also as someone mentioned...how can they grasp the concept of specific details about cars they most probably have never even laid eyes on...
Its bad management by Norwich Union I suspect...I mean if they must ship there calls out there then with the lower level of service people are getting they must lower there premiums...however in my case thay havnt they have put them up FFS...
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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Hahhaaa also I got a TS10 conviction...going through red light middle of last year...and to my suprise my insurance already knew about it...madness...does the DVLA liase directly with them these days??
Took me by suprise...
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Wolfy
Member
Registered: 1st Apr 02
Location: West Midlands
User status: Offline
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http://www.illwillpress.com/vault.html
go and watch tech support.
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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Wolfy - Who u insured with?
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Wolfy
Member
Registered: 1st Apr 02
Location: West Midlands
User status: Offline
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tesco's for now moving to adrian flux once i get rid of the mr2 n/a and get the turbo.
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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had this with Admiral too...When phoned about adding alloys...
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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when i phoned my insurance company they knew i had added bilstein shocks  i had never mentioned this previously
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Carr
Member
Registered: 1st Oct 04
Location: Leicestershire (Home) Ambleside, Lakes (Uni)
User status: Offline
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quote:
Originally posted by Steve
when i phoned my insurance company they knew i had added bilstein shocks i had never mentioned this previously
it's the governemetn steve they're watching you
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Wolfy
Member
Registered: 1st Apr 02
Location: West Midlands
User status: Offline
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my insurance knew were i lived when i gave them my post code :O shocking!
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CorsaSRi16v
Premium Member
Registered: 2nd Nov 01
Location: Staffordshire Drives: Honda Accord Type-R
User status: Offline
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Dell are the worst for it.
It's just funny listening to them reading stuff off the screen and they haven't got a clue what you are on about.
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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luckly ive never had to deal with a call centre that is based in indian, but im sure i will soon...considering majority of companies are changing their call centres to indian 
[Edited on 28-01-2005 by Ian]
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langey
Member
Registered: 7th Sep 03
Location: Wigan
User status: Offline
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i'm with norwich union too, i tried telling an indian woman that i want to put a 2litre turbo in my corsa. she kept telling me they dont make 2litre turbo corsa's lol, and i was sayin, yea i know they dont thats why i'm making one. then when she finally understood after about 15mins, i then had to explain i'm taking the engine out of a calibra and putting it in the corsa, and she said i cant insure 2 cars as 1 policey. i got very mad and fucked her off then rang back the next day and was a scotish bloke, still ahd to understand but was buzzin about me wantin to put the engine in my car
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and-m
Member
Registered: 5th May 02
Location: Liverpool. Drives. Skud vRS.
User status: Offline
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The easy answer to your problem is go to a specialist insurance, they wont cover you.
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langey
Member
Registered: 7th Sep 03
Location: Wigan
User status: Offline
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quote:
Originally posted by and-m
The easy answer to your problem is go to a specialist insurance, they wont cover you.
ye i know that but at the time i was only 1/2 way through my policy and wanted to see if they'd insure me for the rest of the policy so i could hopefully get a years ncb rather than loosing it.
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Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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I got a quote fron N.U. and it was a "overseas" call centers they gave me a quote for me 1.6 sport, i then BOUGHT the car so called to change details over as i was insured on my SAXO then they said they cant insure me!!!
I dont use companys now unless there in U.K.!
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IntaCepta
Member
Registered: 25th Mar 02
Location: Mill Hill East, Greater London
User status: Offline
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tell me about it! its a fucking joke!
it costs peanuts to employ the indian call centers, and they are happy to work. Its not like the insurance companies give a damn what we think!
i tried to renew my dad's policy under my name, what a nightmare that was, so i just kept it under his name! I just get annoyed when trying to explain things to them, that i can't be botherd!.
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CORSA NUT
Member
Registered: 3rd Aug 01
Location: Wirral
User status: Offline
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A total buycot is neede by the entire country.
If your with a bank that uses them..Fuk them off and tell them why your leaving.
Same with Car insurance.
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Mikorsa16v
Member
Registered: 2nd Sep 02
Location: Burgess Hill, West Sussex
User status: Offline
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i spoke to many English/British Located people with Elephant - im lucky
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