Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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I sold a load of things on ebay one of them being a nokia phone as follows
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=6450587888&ru=http%3A%2F%2Fsearch.ebay.co.uk%3A80%2F%2Fsearch%2Fsearch.dll%3Ffrom%3DR40%26satitle%3D6450587888%26fvi%3D1
Guy has now messaged me the following
Hi, I have recieved this item and sadly not happy with the condition. It is not in good condition and as this is a gift for my son I feel it is inappropiate as a gift in it's condition.
Awaiting your responce
To which i replied please tell me what exactely is wrong with it and he has now replied
In your ad it stated item was in very good working order and condition but that is not the case, the facia is in very poor condition... well battered and inside the phone is dirty along with a very scratched battery.
Not at all happy
this is my reply
Please see my feedback i sold alot of items and everyone is more than happy with thiers. noone has complained. as far as i am concerned the phone was in perfect order as advertised and shown in the photo. also i stated that you could request more photos and ask questions none of which you did. please provide me with photos of the areas of poor quality in question and tell me what you would like me to do about it
who is in the wrong as i genuinely truly 100% believe there is nothing wrong with the phone 
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Ditch
Member
Registered: 29th Nov 02
Location: St Albans Drives: JDM Celica GT4 WRC
User status: Offline
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if you know there is nothing wrong with it then tell them where to go...
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dannycorsa c
Member
Registered: 8th Mar 03
Location: manchester (astley/tyldesley)
User status: Offline
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i can see in the pic that the fascia is scratched were it says nokia.
your description does make out that it is as new when it isnt
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dannycorsa c
Member
Registered: 8th Mar 03
Location: manchester (astley/tyldesley)
User status: Offline
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you could have took it apart and give it a clean
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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The phone is in very good working order and condition
Condition: Used
How is that as new?
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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quote:
Originally posted by dannycorsa c
you could have took it apart and give it a clean
I did
It wasnt dirty 
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dannycorsa c
Member
Registered: 8th Mar 03
Location: manchester (astley/tyldesley)
User status: Offline
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well fuk him then .its tuff shit, he should have bought new from a shop if thats what he wanted
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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I know what your saying but I havnt miss sold.
The pic is there and the offer for more pics and questions..........
And in my opinion the phone is good.
You can see from all my other feedback everyone else was happy
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Dan. T
Member
Registered: 6th Jan 05
Location: Northampton Drives: Astra Coupe SE2
User status: Offline
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Drifting a little from the subject, Kerry can you get hold of anymore of these 
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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It was just my old phone dan i was selling a load of stuff to pay my solicitors fees
dont need this crap
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dannycorsa c
Member
Registered: 8th Mar 03
Location: manchester (astley/tyldesley)
User status: Offline
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solicitors fees??? you in trouble
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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I cant post about it on here sorry
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CCA
Member
Registered: 6th Dec 04
Location: Somewhere Drives: Not a bloody Vauxhall!
User status: Offline
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If you want to solve it quickly i guess that you could tell him to send it back and you will refund his money minus the ebay fees or asking him to send you pictures if what he classes as damage.
Danny: on the cover where it says nokia is that not the ear piece
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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Ive asked for pics
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dna23
Member
Registered: 1st Nov 04
Location: Northamptonshire
User status: Offline
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explain that the problems he has are aesthetical and can be changed so offer to buy him a new fascia (they're about 3 quid) and that shud resolve it
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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as far as im concerned an item is sold as seen, unless it stated on the auction it was brand spanking new u have nothing to worry about kerry
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ssj_kakarot
Member
Registered: 29th Apr 03
Location: hartlepool
User status: Offline
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hmmm check his feedback to hes got a lot of pos also , hmmm if it was me and he still insited id ethier offer to buy a new facia like some one else already said, or tell im to send it back with proof of postage and he pays the charges and you just give him a refund plus he pays the paypal fee's and listing fee's.
you did say it was in good condition but thats a subjective view point you obviously thought it was, he obviously doesnt. tbh though i think hes expecting to much from a second hand purchase.
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Jake
Member
Registered: 24th Jan 05
User status: Offline
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buying from ebay has these risks. He saw the photos and didnt request any more, nor did he ask you questions about it. Its not your job to buy a new fascia to make up for it FFS.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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A second hand phone might not the most appropriate choice as a gift anyway.
It wasn't advertised as new, and he has a photo on which to judge its condition.
If you're feeling kind, offer him a refund minus your costs, but you're under no obligation to do so.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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ps. if he's so worred, £4 all day for a new cover.
http://search.ebay.co.uk/search/search.dll?satitle=6230+facia
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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pps. don't hammer on about your previous feedback, that has nothing to do with this item.
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Karen
Member
Registered: 9th Jul 03
Location: Edinburgh
User status: Offline
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Worst he can do is leave u bad feedback
You know what condition the phone was in when sold it, he was givin the opportunity to request more pics not alot more u can do!
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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Update
his reply
I am not disputing other products you have sold just this phone. Your ad stated
The phone is in very good working order and condition and comes with a silver facia.
That's the reason it was purchased and not because the facia was badly scratched and not because the inside of the phone is dirty or for the fact that the even the battery is well scratched. I can only assume that this phone has had a great deal of use and has not been looked after. Hence at the price paid it is not suitable. I am sure you are well aware of it's condition and I would like a refund please so I can purchase a phone in good condition. Thank you
my reply
i am happy to refund if u can send me photos of the problem as i requested especially as i have no reason to beleive there is a problem with the phone in the first place!!!
send me some pics and we will go from there
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Its used ie. not new. Price paid was his decision. Tell him to buy a facia and clean the inside and not to phone you in case you're out on the quad or under a car.
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Mark Petty
Member
Registered: 26th Jul 01
Location: Bournemouth Drives: Suzuki gsf600
User status: Offline
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tell him to get fcucked  its a second hand phone, he should of asked for further pictures. His problem just ignore his emails
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