Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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After singing flux's praises, i am now really fumming with them, and shall be writing a letter of complaint!
When i renewed the corsa, i did so for 3 days, when they said they could switch it to the calibra. I said, ok how much for?
Their quote wasnt as good as elephant.co.uks so i simply said no thank you ive got a quote cheaper somewhere else.
She asked with who and how much, i said elephant £730. She said please hold.
Came back and said ok well do it for £720. So natuarally pleased with my previous service with them, i said ok.
Got my credit card bill adrian flux had taken £980 of my money 
1st phone call, girl was apologetic and said yes well re-process the refund, finie i thought.
Checked on-line today they gfave me a refund of £189. 
Rang up suitibly pissed off, asked what had happned, she said sorry adrian flux took their commision and she would re-apply it with a full refund. A further £46 odd.
I did the maths i basically am ending up paying £747 (adrian flux conviniently "forgot" to tell me about a std £25 charge and also my £13 for accident cover)
So in short, if i had gone to elephant i would be better off, not by much but its the fact they LIED to me, or tricked me into signing up for another year.
Im angey
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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HIC also charge a £25 admin fee. They tell me about it but it still pisses me off
And they charge that £25 admin fee everytime theres a change to the policy whether it be a new car or just some mods need adding
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BYRON
Member
Registered: 1st Jun 04
User status: Offline
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Robbing Fuckers.
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Edd
Member
Registered: 8th Nov 04
Location: Glasgow
User status: Offline
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cancel the policy i think you have 14 days
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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Do you not have 14 days to cancel?, I'd cancel and go with Elephant then 
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Corsa E-Tec
Member
Registered: 4th Feb 04
Location: Stevenage Drives: Leon Cupra
User status: Offline
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i'm thinking of signing up 
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Rileysport
Member
Registered: 18th Jun 04
Location: West Yorkshire
User status: Offline
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quote:
Originally posted by Corsa E-Tec
i'm thinking of signing up
i just have 
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schoey
Member
Registered: 29th Jun 05
Location: Billinghay, Lincolnshire
User status: Offline
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yeah, you have 14 days to cancel
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Edd
Member
Registered: 8th Nov 04
Location: Glasgow
User status: Offline
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jambo cancel and go with elephant i am insured with them and their service is top notch
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Rileysport
Member
Registered: 18th Jun 04
Location: West Yorkshire
User status: Offline
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quote:
Originally posted by Edd
jambo cancel and go with elephant i am insured with them and their service is top notch
not in my experience.... utter crap service
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Edd
Member
Registered: 8th Nov 04
Location: Glasgow
User status: Offline
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have been nothing short of excellent with me mate must have turned a corner then
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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its outside 14 days, as they told me i hgad to wait 5days for the refund to clear.
Basically, i know its only £20 or whatever, but its the fact they lied.
Im ok to stay with them as they looked after me, but ive made 4 phone calls, which are premium rate numbers i.e not free on my phone ,so essentially it has been alot of hassle that is just unnessecary.
Just pissed me off. that is all.
rest of their service is top notch
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Icy
Member
Registered: 31st Jan 01
Location: Edinburgh Drives: Mk3 Golf Gti
User status: Offline
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am up for renewal in a month 
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bradfincham
Member
Registered: 20th Sep 02
Location: East Of England Drives: Clio 172
User status: Offline
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Gary Moulson at Keith Michaels - 02086 427868
You will never ever have a problem again
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Wrighty
Member
Registered: 28th Feb 04
Location: Howden
User status: Offline
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theyve been ok with me,just pisses me off having to pay everytime you change a car,changed car 3 times in last year ffs
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ed
Member
Registered: 10th Sep 03
User status: Offline
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I hate Adrian FLux. They employ cocky rude teenagers in their call center. I have phoned them a few times and they try and tell me what modifications I have on my car. The difining monent was when they didn't belive me that I didn't have an induction kit on my car 
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Flux won't quote on my postcode.
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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quote:
Originally posted by Ian
Flux won't quote on my postcode.
I found them very helpfull, i guess its just their policy to not "mention" the £25 fee untill uve allready handed over, the rest is just human error, which is fine shit happens, i aint gunna be in a mood about it.
Just dont like the feeling i have now, after being sort of "duped" into thinking they were better value. TBH i probably wouldnt havbe changed to elephant as i liked flux, wil be considering it next time tho...
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Ben
Banned
Registered: 12th Jan 03
Location: West Yorkshire
User status: Offline
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HIC are fucking shite when you want to change over to another car
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Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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ring em back and say "FSA" and they will shite there pants!
We do
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ainsley_brader
Member
Registered: 24th Mar 02
Location: Tattershall, Lincolnshire
User status: Offline
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Adrian flux are thiefs in suits!
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Pop
Member
Registered: 8th May 03
Location: Reading
User status: Offline
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i've never had any problems with flux ... when i last changed my policy to add some new mods like my rollcage and buckets my premium didn't change and they even waived the administration fee 
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Jake
Member
Registered: 24th Jan 05
User status: Offline
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quote:
Originally posted by Twiggy
ring em back and say "FSA" and they will shite there pants!
We do
whats FSA?
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mentalasanything
Member
Registered: 27th Jan 04
Location: Hengoed Drives:Corsa Sport
User status: Offline
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quote:
Originally posted by jake
quote:
Originally posted by Twiggy
ring em back and say "FSA" and they will shite there pants!
We do
whats FSA?
Financial Services Authority.
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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i have had no problems with them but never made a claim..Will be laeving them on 8th of feb i think for another insurer...
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