blebo
Member
Registered: 18th Apr 02
User status: Offline
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Here is a copy of a letter that I sent to Harveys in relation to a wardrobe that I purchased six months ago
I took delivery of the above order on 30/05/2006. Whilst checking the delivery it was noted that pack 7 of 7 – Fixing Pack had not been delivered.
I contacted your company that day via email to inform you of this and I was informed that the fixings would be sent within two weeks.
After a few weeks I had not received the pack so I re contacted your company via telephone on the 15/06/2006 and was told that a trace would be carried out to establish the location of the pack and I would receive a call back.
I never received a call back from your company and almost a week later I re contact you via telephone and was informed that the fixings pack had only been ordered on the 15/06/2006 and it should be with me in a few weeks.
Again a few weeks passed and I had not received the pack so I contacted you again during the week beginning 02/07/2006 and was told that the pack would be sent out that week and if I hadn’t received it by the 12/07/2006 I should again re contact your company.
On 14/07/2006 I again contacted your office as I had received nothing and was told that I would receive a call back. I have never received that call back.
I again contacted you company via telephone on the 21/07/2006 and was again promised a call back which I have never received.
I am now extremely frustrated, not only at the fact I have paid for a wardrobe that I have never received, but I also have six large boxes of wood causing an obstruction lying within my hallway.
Please contact me as soon as possible to arrange for delivery of my fixings pack.
If it will not be possible to deliver them to me soonest I will require a full refund as the good are not fit for the purpose that it was intended for and you have been given more than adequate time to rectify the situation.
I look forwards to hearing from you soon.
They didnt respond to this letter so I sent another and I still havenet got my screws yet 
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JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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Fucking cheek to be honest, id be telling them to come & pick it back up / refund!!
Did you pay by credit card??
[Edited on 14-09-2006 by JadeM]
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AndyKent
Member
Registered: 3rd Sep 05
User status: Offline
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take the wardrobe to the store and refuse to leave until someone gives you a refund..........just buy another one elsewhere!
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All Torque
Member
Registered: 17th Nov 05
Location: Milton Keynes Drives: Ford Focus TDCi
User status: Offline
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quote:
Originally posted by aPk
take the wardrobe to the store and refuse to leave until someone gives you a refund..........just buy another one elsewhere!
Do that, more direct. 
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Dean_W
Member
Registered: 13th Dec 05
Location: Downham Market, Norfolk
User status: Offline
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You waited six months. Should have took it back after 2 weeks.
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blebo
Member
Registered: 18th Apr 02
User status: Offline
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quote:
Originally posted by Dean_W
You waited six months. Should have took it back after 2 weeks.
I had other things going on at the time, I was sitting my confirmation course for the Police etc. So I wasnt able to chase it up. 
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nik
Member
Registered: 19th Jun 00
User status: Offline
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I'd get a refund.
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ssj_kakarot
Member
Registered: 29th Apr 03
Location: hartlepool
User status: Offline
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id petrol bomb the place lol.
or at least go to the store and speak directly to someone.
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Liam
Member
Registered: 19th Jan 06
Location: Stafford
User status: Offline
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Get --Dave-- on the case 
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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go in in uniform and threaten the manager saying its cause for arrest etc, but make out its not u thats bought the wardrobe, lol
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JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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Wait outside the store & when the manager comes out say 'you know im going to have to do you for that tail light thats out'
manager 'eh my tail lights not out'
batton :smash:
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Lawrah
Premium Member
Registered: 25th Dec 04
User status: Offline
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I think dave can help. he likes furniture.
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Dean_W
Member
Registered: 13th Dec 05
Location: Downham Market, Norfolk
User status: Offline
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quote:
Originally posted by blebo
quote:
Originally posted by Dean_W
You waited six months. Should have took it back after 2 weeks.
I had other things going on at the time, I was sitting my confirmation course for the Police etc. So I wasnt able to chase it up.
Ah
I take that back.
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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Send it via recorded delivery with an additional comment on the bottom stating somthing along the lines of
I have rec'd no responce to my previous letter so i have forward it to you again via recorded delivery.
If i do not recieve a responce within 2 weeks i will contact CAB/Trading Standards as your company has been extreemly unhelpful with this matter
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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Shocking
Did you buy it in store face to face?
If you did take it all back and as said demand a refund or you will start legal proceedings....And deffo go in uniform..
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Melville
Member
Registered: 4th Jun 03
Location: Newcastle upon Tyne
User status: Offline
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Your a copper and you are still having trouble? Go in in your uniform and Im sure you will get it sorted.
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blebo
Member
Registered: 18th Apr 02
User status: Offline
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Bought from the internet site.
I would have taken it back but its 8 feet x 8 feet so dosent fit easlity in to a car.
Have been to trading standards and sent two letters and have also been to the local shop 3 times - twice in uniform!!!!
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