Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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Bought an 04 plate 1.5 dci Megane with 21k on the clock on the 15th of June (Ally's birthday)
On the 9th of the July the turbo failed on it. I took it into Renault on Tuesday last week.... job was £1695+ vat (new turbo, intercooler, egr valve, pipework, oil filter and new oil)
Have just picked the car up today after they have been fucking me around all week saying they were waiting for parts ect. Engine is now perfect, but they have DAMAGED the cars bodywork.
The have somehow managed to put a 50p sized HOLE in the tailgate. They have also touched up lots of small dinks on the car that werent there before, but they have also touched up a scratch which I already knew was there!
Problem is.... I picked the car up at 4:15pm and took it home (to avoid rush hour). Me being a dick checked the vehicle over when I got back and noticed the damage. Phoned them up and they asked me to bring it down, so I was back there by 5:15pm and they saw it.
They have now asked me to come back tomorrow morning to see the service manager. When I left my car with them I parked it directly infront of their CCTV, so hopefully I can demand to look at it
Pictures are coming ASAP, charging my phone.
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Adam_B
Member
Registered: 13th Dec 00
Location: Lancashire
User status: Offline
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you had to pay for the work? surely thats a warranty job?
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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Yeah luckily the independant car dealership I bought the car from threw in a free 2 month warranty and asked me to take it to Renault for them to do the work.
He's paid for it but now I've got a damaged car!
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Adam_B
Member
Registered: 13th Dec 00
Location: Lancashire
User status: Offline
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I see, all you can do is go back and kick up a fuss till they sort it.
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Marshall
Member
Registered: 10th Nov 05
Location: Boston, Lincs Drives: 1.4 Sport & 2.2 astra
User status: Offline
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thats the dealers fault, not renault.
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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Failure of the turbo at such low mileage = Renault.
Fuckwits that damaged my car = West Sussex Garages, Newport.
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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quote:
Originally posted by Adam_B
I see, all you can do is go back and kick up a fuss till they sort it.
And don't pay them for the work 
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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quote:
Originally posted by Richie
Failure of the turbo at such low mileage = Renault.
could of been ragged everywhere
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chris-sri
Member
Registered: 3rd Apr 05
User status: Offline
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Ally has the same birthday as me Deffo go back and kick up a fuss until they fix it.
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Jamie
Member
Registered: 1st Apr 02
Location: Aberdeen
User status: Offline
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Thats a shame, but good point abotu someone ragging the turbo til 21k
Kick up a massive scene
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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this is also why you should always check the car's bodywork/anything that could have been damaged before driving out of the garage.
sometimes people fuck about saying you could've done it, but as someone said earlier, if they dont fix it and pay for it, involve trading standards
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Jamie
Member
Registered: 1st Apr 02
Location: Aberdeen
User status: Offline
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I dont mind to sound negative etc but whats stopping them saying you caused the damage?
Obviously I want you to get this all sorted etc - but whats stopping them saying that other than a bit of hassle?
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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The car had 1 owner before myself, and that person was disabled and on motability.
Her average speed was 13.3mph when I got the car. It didnt get ragged and was serviced.
Whats stopping them saying i caused it, is that they will have the cctv of me leaving the car there (with no damage) and should have the cctv of me driving away (which should show it).
If they dont let me look at the cctv with them, ill involve the police.
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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probably used it as a runaround or courtesy car hence all the dings, any pics yet?
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Jamie
Member
Registered: 1st Apr 02
Location: Aberdeen
User status: Offline
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 Good luck Richie - hope it all works out
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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quote:
Originally posted by Tom J
probably used it as a runaround or courtesy car hence all the dings, any pics yet?
I would have but now my mobile phone has decided to kill itself whilst charging and will no longer turn on.
Xda mini's for you.
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Kyle T
Premium Member
Registered: 11th Sep 04
Location: Selby, North Yorkshire
User status: Offline
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My ibiza got a nice scratch when I took it to trenton's in Hull, I spotted it straight away, and the lass behind the counter denied it straight away - saying she knew how much care they took when working on my car, I then asked her what colour my car was, she didn't have a fucking clue hence proved she had no idea what the mechanics had been doing with or to it.
She fetched her manager, who apologised and said it was probably some small stone stuck in the sponge used to clean it, my response was "unless it was a fucking diamond there is no chance that was a stone" (the scratch actually dented the panel slightly too, bodyshop who eneded up fixing it suggested it was a tool trolley that had biffed my car. )
Anyway, the garage paid for it but it was all un-needed hastle and upset.
[Edited on 17-07-2007 by Kyle T]
Lotus Elise 111R
Impreza WRX STi
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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Hes gone to Renault this morning, been there 20 minutes and i've not heard anything.... 
Damaged is disgusting, its a full on hole in the tailgate, i couldnt believe it! Plus they've touched up (badly) the scratches that have been made, along with the one on the drivers door which we already knew was there - and was there when he bought the car
Fingers crossed they fix it, but if they kick up a stink then police will be involved and we will demand to see the CCTV of the renault entrance/exits and car park
I just can't believe what they have done!
Any welshies, stay away from Wessex Garages in Newport!
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whitter45
Member
Registered: 15th Nov 02
Location: Norton
User status: Offline
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I think there is a clear message here
Do not buy renaults they are so so shite as are most french cars
Hope you get it sorted though
[Edited on 18-07-2007 by whitter45]
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Edd
Member
Registered: 8th Nov 04
Location: Glasgow
User status: Offline
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quote:
Originally posted by whitter45
I think there is a clear message here
Do not buy renaults they are so so shite as are most french cars
Hope you get it sorted though
[Edited on 18-07-2007 by whitter45]
how the fuck is that a clear message?
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Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
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Because of one careless garage Edd, duuuuuh
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whitter45
Member
Registered: 15th Nov 02
Location: Norton
User status: Offline
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quote:
Originally posted by Edd
quote:
Originally posted by whitter45
I think there is a clear message here
Do not buy renaults they are so so shite as are most french cars
Hope you get it sorted though
[Edited on 18-07-2007 by whitter45]
how the fuck is that a clear message?
because they are shite
[Edited on 18-07-2007 by whitter45]
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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They are fixing all the damage to the car
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Edd
Member
Registered: 8th Nov 04
Location: Glasgow
User status: Offline
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quote:
Originally posted by whitter45
because they are shite
[Edited on 18-07-2007 by whitter45]
have you owned a modern french car?
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Edd
Member
Registered: 8th Nov 04
Location: Glasgow
User status: Offline
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quote:
Originally posted by Ally
They are fixing all the damage to the car
good
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