gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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Supposed to be activated at my house today. Said I'd get an email on the activation date (today)...but had nothing yet. What sort of time would this be sent out?
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Simon
Member
Registered: 24th Apr 03
Location: Oxfordshire
User status: Offline
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We just got Virgin Broadband, was expecting an engineer to turn up at house but just got a parcel force dude with a big box of tricks from Virgin, had to pluggeverything into what was already in the house ourselves then of we went
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John
Member
Registered: 30th Jun 03
User status: Offline
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Is it cable or adsl, if its adsl you've made a big mistake.
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Joe
Member
Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
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quote:
Originally posted by John
Is it cable or adsl, if its adsl you've made a big mistake.
2nd that, mine is crap compared to BT who we were with before.
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John
Member
Registered: 30th Jun 03
User status: Offline
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The bt guys have been briefed not to even bother attending any calls for houses with virgin adsl as its virgins lack of bandwidth and nothing to do with the line.
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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wtf?
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John
Member
Registered: 30th Jun 03
User status: Offline
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Did you order cable or ADSL?
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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adsl
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James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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Chin up son.
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John
Member
Registered: 30th Jun 03
User status: Offline
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One of the worst providers out.
Don't expect to be able to browse the net faster than 56k.
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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quote:
Originally posted by Simon
We just got Virgin Broadband, was expecting an engineer to turn up at house but just got a parcel force dude with a big box of tricks from Virgin, had to pluggeverything into what was already in the house ourselves then of we went
Good Job they did, when I first got ADSL from BT. They offered an engineer visit to come to you and set it all up.... for wait for it....
£250  
To plug in a few filters, plug in the adsl modem, install the drivers and setup the connection software with the details already sent in a letter.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Virgin ADSL is terrible across the board, it's unfortunately not an isolated problem.
The speeds are a disgrace 99% of the time then theres the odd time at 2am I can get 700k dl's which shows they can do it when they provide the bandwidth.
I'm off as soon as my contract is up.
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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what in the fuck  its got to be better than 56k ???
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Deadude
Member
Registered: 30th Jun 07
Location: Spondon, Derby
User status: Offline
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cable ftw 
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John
Member
Registered: 30th Jun 03
User status: Offline
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I am not kidding when I say it is as bad for the majority of the time.
I originally recommened it to a mate, different exchange, different area etc and it was equally as bad, he has now left them.
Well known problem.
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Hammer
Member
Registered: 11th Feb 04
User status: Offline
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Now everyone know's your lying John, 'mate' 
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scottyp1989
Member
Registered: 29th Jul 07
Location: Warley, West Midlands
User status: Offline
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quote:
Originally posted by John
One of the worst providers out.
Don't expect to be able to browse the net faster than 56k.
this is true, ive been on this page 10mins an it still hasent loaded properly. ridicoulesley slow
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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have you contacted virgin about this?
recieved the email. interesting paragraph
* Why do not I receive my fastest line speed as soon as my account is
activated?
You will notice that when your account is activated, the line speed will
slowly creep up to the maximum speed your phone line can handle. This can
take a few hours. It will then fluctuate for about 10 days whilst we test
your line to work out the maximum speed your phone line can handle whilst
still providing a reliable service. Find out more on our website:
http://www.virgin.net/helpme/broadband/faq/fluctuate.html.
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John
Member
Registered: 30th Jun 03
User status: Offline
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I know how RADSL works, my connection has been active since april, I am less than 1 mile from the exchange and my line synchs at 8meg and achieves 8 meg speeds when it can.
Virgin do not have the bandwidth between their network and the internet, this is whats causing the problems.
Edit to say contactin virgin is a waste of time, indian call centers and usual guff.
If you get far enough for them to blame it on a line the BT engineers have been told not to attend.
Caught out by Hammer 
[Edited on 28-11-2007 by John]
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Sunz
Member
Registered: 12th Jan 07
Location: SE England
User status: Offline
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Watchdog.
Cancel the contract and go with Plusnet or another decent provider.
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Lawrah
Premium Member
Registered: 25th Dec 04
User status: Offline
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They totally do my tats in.. In the last few weeks ive had long periods of interweb downtime, which in turn makes the on demand pack it in..Been on the phone many a time and been told, "there is a problem in your area" NAE SHIT. Not amused with them at all.
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dannymccann
Member
Registered: 9th Aug 06
Location: Doddington, Lincolnshire
User status: Offline
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so is their cable service good then? cos i want their TV service and broadband and phone down the cable, im fed up with paying £36 a month for BT "8 meg" service and getting bad speeds at peaktimes and no more than 450k at non-peak times (if I'm lucky)
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Calum
Member
Registered: 2nd Sep 06
Location: Edinburgh, City of Edinburgh
User status: Offline
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Yeah their cable service is good. We used to be subscribed to the 10meg cable service and were getting near to that all times of the day.
After moving to an non cable area and getting virgin adsl, the internet speed between 4-12 in the evening is back to dial up rates
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