Mike2k111
Member
Registered: 7th Oct 03
Location: N.Wales
User status: Offline
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Basically as above, ive been with O2 Access since August 08 and things have just got worse and worse due to peak time congestion issues. This has been my speed all weekend
Takes 3-4mins to open webpages. Im looking to cancel immediately but dont want to have to pay my contract off until next August. Is there a way I can have my contract terminated due to them providing such a useless service?
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John
Member
Registered: 30th Jun 03
User status: Offline
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Doubt it, that bad though, i'd phone to start with, customer services are quite good.
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Mike2k111
Member
Registered: 7th Oct 03
Location: N.Wales
User status: Offline
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Well up until now ive always found the customer service fine. Ive rang up quite a few times though and been told theres nothing they can do, but they will be upgrading the lines in 2 months to ease the congestion. Whilst it may be true that they dont want to do anything about it, there is certainly QoS which could be changed as I know other people on O2 Access on other exchanges which certainly get better speeds than this
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Are you using the Thompson router they supply?
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Mike2k111
Member
Registered: 7th Oct 03
Location: N.Wales
User status: Offline
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Not at the moment no, im using a Netgear DG834N with DGTeam firmware. I often have to change back to the Thompson router when on the phone to O2 support though, they dont seem to help otherwise 
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John
Member
Registered: 30th Jun 03
User status: Offline
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o2 support have various tools to check the line whether using their router or not but it's easier for the people they employ with no knowledge to check using the o2 box.
If your case has been passed through to 2nd line and they've still not found any problems it can only be a case of terrible lack of bandwidth and i'd try along the lines of not providing an acceptable service.
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noshua
Member
Registered: 19th Nov 08
User status: Offline
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Give CS a call, they'll do some checks on your line and things like that.
Might sound a bit daft but it could be the mains plug adapter that has gone faulty - mine did it on my old router and caused really slow speeds - they bought me a new one round, plugged it in and was away again.
edit: Try the router they supplied first, surely this would be the first thing you'd try 
[Edited on 15-03-2009 by noshua]
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John
Member
Registered: 30th Jun 03
User status: Offline
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He said he has, because they supplied a router doesn't mean it works any better, all it means is it's easier to support because they know exactly what they're dealing with.
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Mike2k111
Member
Registered: 7th Oct 03
Location: N.Wales
User status: Offline
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Yeh I already know the issue isn't related to my phone line or anything like that, its due to O2 not having enough bandwidth to support the number of people using the service. They have already issued a statement saying that they are aware of the issue during peak time. I can deal with a slow down to the service slower than dial up is getting quite ridiculous.
Ill give them another call suggesting along the lines of not providing an acceptable service and see if that gets me anywhere.
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noshua
Member
Registered: 19th Nov 08
User status: Offline
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Sorry thought you'd put that you hadn't tried the router they supplied - I was thinking that the router you was using might have been faulty.
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