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Dear Mr Barratt

RE: Failiure of OEM Ford Part.

I am writing to highlight a recent incident regarding the costs incurred to myself following the failure of a brand new Ford part.

On the evening of Friday the 19th of March, I was driving my Ford Puma from Worcester down to Horsham, West Sussex. Two miles from my destination my car cut out and would not start. After calling out breakdown I managed to limp the car back to my destination.

The next day, using my basic knowledge of cars, considered the problem to be possibly caused by a coil pack, as this was a common fault on this car. I visited Lifestyle Ford of Horsham, and purchased a brand new coil pack, at a cost of £80 (please see attached photocopy for said invoice).

On returning to the vehicle I fitted the new coil pack, and to my disappointment upon starting the car had the same issues of it misfiring through the rev range. Naturally I assumed as I had fitted a genuine new Ford item concluded that it could not be the coil pack at fault. I was left with the only option being to ring my breakdown company and get towed the 160 miles back home.

My car was subsequently dropped off at RSM Motor Services, Malvern, whereby I explained I had fitted a new coil pack, so again the garage naturally ignored that as a possibility. After stripping the car down to check various sensors and replacing a fuel filter aswell as going on a diagnostic machine which showed no problems, the garage eventually decided to try replacing the brand new coil pack.
Lo and behold this cured the problem and the garage confirmed that the new coil pack was indeed faulty. As a result I was left with a £254 repair bill by the garage (see attached invoice from RSM) which included the cost of yet another new coil pack.

I have always been a firm believer that parts of this nature should always be replaced with genuine Ford OEM parts, and that this new item should indeed work as intended. I have now lost confidence in the reliability of Ford parts and am slightly aggrieved to have to pay a £254 bill for something that should have worked in the first place.

I will be taking the faulty part back to Lifestyle Ford, Horsham for a full refund when I am next in the area, in the meantime I would like to give Ford the chance to recompense me for the extra, unnecessary costs incurred to me in this instance. I am willing to meet Ford halfway and waive the costs for the 2nd new coil pack, and just ask for the £135 labour costs to be reimbursed to myself.

I hope to hear from you soon
Yours Sincerely.
Steve Williams

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