Shell
Premium Member
Registered: 14th Oct 08
User status: Offline
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I'm getting a Samsung Wave this evening from Orange as a loan phone because my desire is faulty but they have no stock to send me a replacement (don't even get me started, they are receiving a written complaint tomorrow for their shite customer service).
What are they like? does it have the same capabilities as my Desire? And is it complicated to use? It was hard enough fathoming out the Desire (It doesn't really have a wee manual so I'm still discovered wee tricks 4 weeks later) so going to have to figure out this new phone for the next few weeks until the desire comes back in.
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Shell
Premium Member
Registered: 14th Oct 08
User status: Offline
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I want my desire back right now.
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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Should of got an iPhone 
Wave is basicly a rip off of an iPhone/android operating system so yeah it's easy enough
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nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
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Orange are shite tbh, but on he other hand I've had no problems with Customer Service every time my phone has broken, I've had a new one next day.
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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It's a worldwide shortage of desires on all networks due to parts apparently so Orange are no worse than anyone else
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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we both know its the popularity jambo  ive got to be honest... This phone actually feels good! Lovely screen on it and its a lot smaller and lighter than a desire or iphone. No doubt I'll find problems shortly as ive only used it 5 minutes, but i like it 
[Edited on 04-08-2010 by Eck]
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Shell
Premium Member
Registered: 14th Oct 08
User status: Offline
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Im not saying orange are shit because the desire is out of stock. Im not a moron and understand that isn't their fault. What is their fault is the fact they have call centres filled with rude, poorly trained idiotic liars. I cant even be bothered to go into the whole thing but the icing on the cake was asking to speal to a team leader to make a complaint in regards to people accessing my account and either leaving incorrect notes or none at all. After 45 minutes of this man ignoring a word I said, i asked to be transferred to cancellations, he then put me on hold for 15 mins (ask alex, i was polite and calm the whole time) came back and said i couldnt cancel as i was outwith the first seven days and refused to let me speak to anyone else, saying they wouldnt take my call. He then hung up when i asked for his name and department. You'll know Jambo that under the sales of goods act, if a product is faulty within the first 28 days of contract, you are entitled to cancel if they cannot replace it with the same product. I reported the fault within 12 days.
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Pablo
Member
Registered: 3rd Feb 03
Location: Milton Keynes
User status: Offline
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Shell
Premium Member
Registered: 14th Oct 08
User status: Offline
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quote:
Originally posted by Pablo
?
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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You are right in a way Shell, however Orange know there are loopholes in that law and exploit it. Totally unfair and one of the reasons why i shall be seeking employment elsewhere!
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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quote:
Originally posted by Shell
quote:
Originally posted by Pablo
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That was Pablo Wave
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