Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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OK, so I bought a bass guitar off eBay, arrived damaged, seller agreed to do a refund if I sell it back etc
How do I go about doing this to ensure I don't end up with no bass and no money ?
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Do it through the official channel, either ebay or paypal. File a proper complaint and follow what they tell you to do.
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Recaro1
Member
Registered: 25th Mar 02
User status: Offline
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Will he not pay till he recieved the bass?
If you paid by paypal i think the seller can just do a refund.
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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quote:
Originally posted by loafofbrett
Do it through the official channel, either ebay or paypal. File a proper complaint and follow what they tell you to do.
will this come back to haunt them etc or cause them hassle ? they have been very good about it all but just want to make sure i doint end up wiht no item and no money !
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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No, not at all. He'll even get his fees refunded this way. No strikes or anything daft, it's an accident.
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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quote:
Originally posted by Recaro1
Will he not pay till he recieved the bass?
If you paid by paypal i think the seller can just do a refund.
not got that far yet but just want to know whats best in terms of how to proceed
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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quote:
Originally posted by loafofbrett
No, not at all. He'll even get his fees refunded this way. No strikes or anything daft, it's an accident.
Perfect, cheers 
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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On ebay, click the drop down next to the item and it's something like "report problem with an item", then follow the steps. Won't do any harm messaging the seller letting him know you just want to do it the official way so you're both secure.
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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yeah need to reply to an email of his so will say ill follow proper procedure and confirm that it wont negatively impact him etc
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ChrisBoom
Member
Registered: 6th Dec 06
Location: Highland
User status: Offline
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My dad just had something similar, had an item arrive damaged, refused it from the couriers, so brought up a paypal dispute. Paypal wanted documents to show that the item had been returned, but there was no-where at all to submit the evidence 
Ended up the claim was denied, with no way to appeal. Paypal are useless.
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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As long as you send it recorded to the senders registered paypal address then there;s no problem. It has a box to type in the recorded delivery number. Once they see it has arrived then you get refunded.
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ChrisBoom
Member
Registered: 6th Dec 06
Location: Highland
User status: Offline
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quote:
Originally posted by loafofbrett
As long as you send it recorded to the senders registered paypal address then there;s no problem. It has a box to type in the recorded delivery number. Once they see it has arrived then you get refunded.
I couldn't find anything to give the addition details, the button was missing. Same for the appeal, you can appeal the decision up to 10 days afterwards, but the appeal button isn't there either 
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Dan
Premium Member
Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
User status: Offline
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Is it a private seller, or a business?
Im 99% certain, by law a business has to refund before you return the item.
Adult GiftsClick here to vist us
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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was it a gorg-eous gui-tar
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