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Twiggy

Member

Registered: 15th Oct 04
User status: Offline

9th Sep 10 at 10:41

For things like...

(Its an ISP...)

Calls made
Your time
Inconvience
Poor Customer service - Holding for a who half of a football match! Being cut off and transferd to diff departments!
Down time
Stress
I have also incured bank charged because of them which i know i can get back

Half Pint

Member

Registered: 25th Mar 02
User status: Offline

9th Sep 10 at 10:42

i think you could charge them for your time if there are serious issues.

Neo

Member

Registered: 20th Feb 07
Location: Essex
User status: Offline

9th Sep 10 at 10:44

Nah,

write a proper formal complain tto http://www.ispa.org.uk/complaints/

If you need help writing it :

http://www.ispreview.co.uk/new/complain/complain.shtml

Cosmo

Member

Registered: 29th Mar 01
Location: Im the real one!
User status: Offline

9th Sep 10 at 10:45

Would be small claims tbh but doubtful you'd get anything.

Twiggy

Member

Registered: 15th Oct 04
User status: Offline

9th Sep 10 at 10:47

I am sure there was something in the papers about a guy that got a few grand!

I am upto £15 so far in just my letter writing time!

VrsTurbo

Premium Member

Registered: 8th Jun 10
User status: Offline

9th Sep 10 at 10:56

i didnt think you worked anyway, so your not losing out on anything

Reecemac

Member

Registered: 7th Jun 06
Location: Essex
User status: Offline

9th Sep 10 at 11:00

quote:
Originally posted by VrsTurbo
i didnt think you worked anyway, so your not losing out on anything

Why does that matter? Still wasting time! Which I suppose could be used to look for a job

Cosmo

Member

Registered: 29th Mar 01
Location: Im the real one!
User status: Offline

9th Sep 10 at 11:03

You have to prove that you have physically lost money, so if its your time you have to show how you'd of been earning whilst you had to sort their problem. If you dont have a job then thats a big task to prove

Twiggy

Member

Registered: 15th Oct 04
User status: Offline

9th Sep 10 at 11:10

I have a job

I have worked in a shop for nearly a year

ssj_kakarot

Member

Registered: 29th Apr 03
Location: hartlepool
User status: Offline

9th Sep 10 at 11:44

short answer no

send a letter hope something happens if it doesnt think of it as lesson learned and move isp

Twiggy

Member

Registered: 15th Oct 04
User status: Offline

9th Sep 10 at 12:27

quote:
Originally posted by ssj_kakarot
short answer no

send a letter hope something happens if it doesnt think of it as lesson learned and move isp

TBH i am on ISP number 6 this one being the worst!

Dony know who else to go to!

Thinking of using internet dongle and sacking off the land line...

Toby

Premium Member

Registered: 29th Nov 05
User status: Offline

9th Sep 10 at 12:52

6 isp's all with problems, now whats the common factor between all 6 isp's? hmmm

Fro

Member

Registered: 20th Jun 06
Location: Rainham, Essex Drives: A3 2.0TDi Sport
User status: Offline

9th Sep 10 at 13:04

Dont think you can claim bank charges back anymore but could be wrong.

Conway563

Member

Registered: 7th Jun 06
Location: Yate, Bristol
User status: Offline

9th Sep 10 at 13:07

quote:
Originally posted by fro-dizzle
Dont think you can claim bank charges back anymore but could be wrong.

You can't through the bank generally but I got some paid back by BT when they fucked my bill around causing me to go overdrawn

Fro

Member

Registered: 20th Jun 06
Location: Rainham, Essex Drives: A3 2.0TDi Sport
User status: Offline

9th Sep 10 at 13:14

Cheers Joe

BluKoo

Member

Registered: 8th Apr 02
Location: Stonehaven (Scotland)
User status: Offline

9th Sep 10 at 13:17

You'd probably spend more in court than you'd get back.

Cosmo

Member

Registered: 29th Mar 01
Location: Im the real one!
User status: Offline

9th Sep 10 at 13:18

quote:
Originally posted by BluKoo
You'd probably spend more in court than you'd get back.

thats why you claim your costs back too.

BluKoo

Member

Registered: 8th Apr 02
Location: Stonehaven (Scotland)
User status: Offline

9th Sep 10 at 13:27

I forget the rules are different in England.

I don't think you can claim for costs in Scotland.

Twiggy

Member

Registered: 15th Oct 04
User status: Offline

9th Sep 10 at 14:47

quote:
Originally posted by Toby
6 isp's all with problems, now whats the common factor between all 6 isp's? hmmm

Well it aint me!

In this case its Talk Talk getting to big to quick and they cant handle it imo!

John

Member

Registered: 30th Jun 03
User status: Offline

9th Sep 10 at 14:49

TalkTalk's service has always been known to be terrible, you go with them because they are cheap, not because of the good service.

Do you have phone and broadband with them, good luck getting out of all that and your phoneline swapped back if you have.

Twiggy

Member

Registered: 15th Oct 04
User status: Offline

9th Sep 10 at 15:00

quote:
Originally posted by John
TalkTalk's service has always been known to be terrible, you go with them because they are cheap, not because of the good service.

Agreed! You have to hope you dont have to call them but when they cut you off for no reason, you have to

Do you have phone and broadband with them, good luck getting out of all that and your phoneline swapped back if you have.

Well we are now thinking of sacking off the land line and use our mobiles and using an mobile dongle

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