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Author Making a claim on credit card
daymoon
Premium Member

Registered: 1st Aug 08
Location: Selby, North Yorkshire
User status: Offline
1st Mar 11 at 10:32   View Garage View User's Profile U2U Member Reply With Quote
Long story short - Bought some flight tickets. Company went bust.
Tickets were paid for by credit card.
Now i called the credit company and they say I am not entitled to get my money back because company wasn't ABTA or ATOL covered. Now i read about Consumers credit Act and surely I AM entitled for a refund?

What do i need to say to the morons to get my money back?

Thanks !
GF-91
Banned
Registered: 8th Jul 09
Location: Burnley!
User status: Offline
1st Mar 11 at 10:32   View User's Profile U2U Member Reply With Quote
Tell them about the consumers credit act.
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
1st Mar 11 at 10:36   View User's Profile U2U Member Reply With Quote
Section 75 claims (on the CCA) can be made if the purchase on the credit card was more than £100.
3CorsaMeal
Member
Registered: 11th Apr 02
User status: Offline
1st Mar 11 at 10:36   View User's Profile U2U Member Reply With Quote
shuold be covered as technically its not your money, its the banks.

i would suggest to the bank, that they have lost their money and you haven't
daymoon
Premium Member

Registered: 1st Aug 08
Location: Selby, North Yorkshire
User status: Offline
1st Mar 11 at 10:42   View Garage View User's Profile U2U Member Reply With Quote
Called them again just now.

I have to sent them more proof that the company is not trading anymore. So i have to do all the leg work for them.

Said something about CAA... Looking at they website i can't anything useful t me :S
daymoon
Premium Member

Registered: 1st Aug 08
Location: Selby, North Yorkshire
User status: Offline
1st Mar 11 at 10:45   View Garage View User's Profile U2U Member Reply With Quote
Airlines are not included within the ATOL Scheme, so if you booked direct with an airline that has ceased trading you will not be covered. If you paid directly to the airline by credit card you might be protected by Section 75 of the Consumer Credit Act 1974. You should check with your card issuer for further advice.

If you booked airline ticket through a travel agent you should speak to the agent. Some travel insurance covers airline insolvency, so if you took out a policy you should check whether this provides cover.


direct from CAA site
3CorsaMeal
Member
Registered: 11th Apr 02
User status: Offline
1st Mar 11 at 10:50   View User's Profile U2U Member Reply With Quote
try here for some advice

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

 
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