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Author Courier compensation
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
   21st Mar 11 at 11:46   View User's Profile U2U Member Reply With Quote
Has anyone here actually managed to successfully get compensation for a damaged parcel sent with a courier?

I'm in the process of doing this but I have a feeling I will have more of a chance of winning the lottery jackpot.
Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
21st Mar 11 at 11:47   View User's Profile U2U Member Reply With Quote
Does it somehow have something to do with a dog?
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
21st Mar 11 at 11:52   View User's Profile U2U Member Reply With Quote
Aren't you the comedian.
Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
21st Mar 11 at 11:53   View User's Profile U2U Member Reply With Quote
Sorry
LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
21st Mar 11 at 12:15   View User's Profile U2U Member Reply With Quote
I've put a Few in, got a random cheque through once about 6 months after I submitted the claim
dan_m1les
Member
Registered: 8th May 06
Location: Burnham, Buckinghamshire
User status: Offline
21st Mar 11 at 12:23   View User's Profile U2U Member Reply With Quote
Who was the courier? We get them through on a weekly basis through TNT
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
21st Mar 11 at 12:26   View User's Profile U2U Member Reply With Quote
It was sent with DHL (@home) through Parcel2go.
Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
21st Mar 11 at 12:30   View User's Profile U2U Member Reply With Quote
I reckon your neighbours hi-jacked the courier and stole it.
dan_m1les
Member
Registered: 8th May 06
Location: Burnham, Buckinghamshire
User status: Offline
21st Mar 11 at 12:41   View User's Profile U2U Member Reply With Quote
I assume you have the tracking number from DHL, and have reported it as damaged.

Just ask for claim forms as the parcel has been mishandled in transit and they should email/post them out to you.
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
21st Mar 11 at 12:49   View User's Profile U2U Member Reply With Quote
Yeah I've got the consignment note the courier gave me with all that info on there.

On the P2G website they asked for photos of the damage and a scan of the consignment note - I got the guy who received the parcel to email me the photos but as this is for something I sold him on eBay I have to refund him after he's sent the item back to me.

Does DHL or whoever need to come out and inspect the packaging first or do they just go off the photos only?
dan_m1les
Member
Registered: 8th May 06
Location: Burnham, Buckinghamshire
User status: Offline
21st Mar 11 at 13:14   View User's Profile U2U Member Reply With Quote
They should issue it off the photos and as long as your not trying to claims £100's you should be ok
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
21st Mar 11 at 13:46   View User's Profile U2U Member Reply With Quote
Cool, it's only £50 compensation anyway.

Thanks Dan.
Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
21st Mar 11 at 15:21   View User's Profile U2U Member Reply With Quote
R.m won't gave me £220 compensation, I'm not sure I'd bother with a courier can't see it being anything but hassle
_Allan_
Member
Registered: 24th Mar 04
User status: Offline
21st Mar 11 at 16:40   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Ojc
I reckon your neighbours hi-jacked the courier and stole it.


You're barking up the wrong tree m8.
Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
21st Mar 11 at 17:46   View User's Profile U2U Member Reply With Quote
We had an issue a while back.
Basically, the company we used offered compensation based on weight of the goods, not the actual value.
As our item was light, we got a very small amount back.

absolutly disgusting.

 
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