Twitch
Member
Registered: 3rd Nov 09
Location: Flitwick, Bedfordshire
User status: Offline
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Basiclly on behalf of a good friend of mine. He has had £140 taken out of his account due to a computing error ( or so they say ) and because of this he is seriously low on money and might mess him up big time for the month. He has been to the o2 store where he lives and they have said they can return the money on his next bill date which is next month. He asked if he could get it any sooner as he has important bills to pay as well as having to buy food etc for the month and they said he has to wait till the next bill date.
What i was wondering tho is, is that just a load of rubbish they've fed him or not?
I know some of you work in these type of places and know the ins and outs of the companys so any advice would be great cheers 
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stu_c
Member
Registered: 11th Dec 07
Location: Westleigh, Greater Manchester
User status: Offline
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they can get it earlier for you mate, its just a longer more in depth process.
i had it last week for a customer and the returned it straight away so just be up front with them
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Twitch
Member
Registered: 3rd Nov 09
Location: Flitwick, Bedfordshire
User status: Offline
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sweet. thats what i said to him myself but thought i'd get some real facts befor pushing him to do it. cheers
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andys sxi
Premium Member
Registered: 19th Jan 06
Location: Chester Drives:Scirocco tdi bluemotion
User status: Offline
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all he needs to do is phone them up and ask them but if he starts shouting at them there not gonna do it any sooner so he needs to be calm
April 08 feature car
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IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
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fuck being calm! someone fucked up. and if they refuse to get the money back instantly then tell them all of the bank charges are going to be billed to them also
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andys sxi
Premium Member
Registered: 19th Jan 06
Location: Chester Drives:Scirocco tdi bluemotion
User status: Offline
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quote:
Originally posted by IvIarkgraham
fuck being calm! someone fucked up. and if they refuse to get the money back instantly then tell them all of the bank charges are going to be billed to them also
yeah but they have got your money and you need it, so there not gonna bend over backwards for you to get the money back if your shouting at them are they ?
April 08 feature car
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aim1
Member
Registered: 26th Jun 06
Location: Kent
User status: Offline
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Yeah with that attitude, and as the customer services guy couldn't care less about whether the company has to refund bank charges (eventually)...if you're pissy with them they'll just end the call or whatever.
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Toby
Premium Member
Registered: 29th Nov 05
User status: Offline
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Im guessing he pays by Direct Debit and im also guessing the wording is similar to thie: if an error is made by o2 (or whatever the trading name is) or your Bank or Buliding Society you are guaranteed a full and immediate refund. Get him to ask to see the DD guarantee
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JohnnyR
Member
Registered: 21st Sep 06
Location: Sheffield
User status: Offline
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Similar thing happened with me, went into my bank and raised a direct debit indemnity claim, money was back in my bank by the next day. I believe in my case the bank coughed up and then claimed the funds back from Orange (in my case).
[Edited on 05-04-2011 by JohnnyR]
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