Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
|
bought a battery for my dab radio on ebay (£17.99) which turned out to be faulty, so sent it back (cost me £3.25 postage).
i've just received a refund for £17.99 but not for the postage.
that's not on is it? wasn't my fault they didn't work.
what you say in an email to him? can't seem to be able to type out something which doesn't sound demanding or shouty
|
John
Member
Registered: 30th Jun 03
User status: Offline
|
Hi Mate,
It's cost me £3.25 to send the battery back through no fault of my own. Should I receive a refund for this?
Cheer bye,
Gilbo.
|
VrsTurbo
Premium Member
Registered: 8th Jun 10
User status: Offline
|
posting something when you return it isnt generally taken into account.
Did you pay for postage on top of the £17.99
|
Sam
Moderator Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
|
If it's a business seller, they must reimburse you the return P&P costs under the Distance Selling Regulations.
|
Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
|
it was free postage when he sent it to me.
i'd understand if i just returned it because i didn't want it, but it was faulty so therefore his problem to sort out.
|
Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
|
quote: Originally posted by Sam
If it's a business seller, they must reimburse you the return P&P costs under the Distance Selling Regulations.
yeah he has his own ebay shop (mds battery)
http://www.ebay.co.uk/itm/120808077745?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
|
Sam
Moderator Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
|
Yeah that's fine just tell him that you need paying for your return P&P as per the DSRs.
The only time he wouldn't be liable is only if you changed your mind.
|
Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
|
cheers sam, will try and write a nice polite email
|
Sam
Moderator Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
|
If he doesn't sort your money out, open up a dispute claim against him and eBay will get the money off him for you.
|