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Author Anyone work in boots or similar?
am4nf
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Registered: 27th Jul 08
Location: South Ayrshire Drives: Corsa Sport
User status: Offline
28th Dec 11 at 00:17   View User's Profile U2U Member Reply With Quote
Reason I ask is, I got the gf jean paul gaultier perfume from amazon and the stand inside the tin is broken, it was out of stock so they couldnt send me a new one, then emailed me to say they cant send just the stand but the perfume is back in...... but are giving me a 15% refund to go buy a stand

Do retailers like boots etc sell just the tin?

What should I tell amazon?
C2RL R
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Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
28th Dec 11 at 00:52   View User's Profile U2U Member Reply With Quote
I don't understand. Where did you buy it from?
C2RL R
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Registered: 28th Mar 02
Location: Redcliffe, QLD
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28th Dec 11 at 00:53   View User's Profile U2U Member Reply With Quote
Ok so it's amazon but why are they doing you a discount to buy a stand? That makes no sense, surely they should just exchange it?
am4nf
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Registered: 27th Jul 08
Location: South Ayrshire Drives: Corsa Sport
User status: Offline
28th Dec 11 at 01:04   View User's Profile U2U Member Reply With Quote
Im confused too, at first they just said sorry it was out of stock, then they emailed back saying they will give me a 15% discount to buy a stand but now that its back in they could send me a replacement
am4nf
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Registered: 27th Jul 08
Location: South Ayrshire Drives: Corsa Sport
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28th Dec 11 at 01:10   View User's Profile U2U Member Reply With Quote
Here's the email im talking about

I'm very sorry to hear you received the "Jean Paul Gaultier Classique Femme Eau De Toilette Spray 100 ml" in that condition.

Please be advised that even though the item is back in stock, we’ll happily replace this item at no cost to you. I’m sorry but we are unable to send individual items from a set.

In this situation, since the "Jean Paul Gaultier Classique Femme Eau De Toilette Spray 100 ml" is still usable, I've requested a refund of 7.12 GBP to your payment card so that you can buy the stand from your nearest available store.

This refund equates to a 15% discount for your item. Refunds go through in 2 to 3 business days so you should see this credited to your account on your next statement. Please note, this does not include your bank's processing time. On the date the refund is completed, we'll send you an e-mail message confirming the date, amount and payment details.

If you have any further questions, please contact us by replying to this e-mail.

Once again, I apologise for any inconvenience caused in this regard.

Thank you for your patience and understanding, and for shopping at Amazon.co.uk.
C2RL R
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Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
28th Dec 11 at 01:15   View User's Profile U2U Member Reply With Quote
So basically they don't want you to return it for an exchange as they will be stuck with a knackered Item they can't do anything with. Therefore they are fobbing you off with a partial discount in the hope you will accept it. You have no chance of buying the stand from anywhere. It's totally upto you but since it's a gift I would demand an exchange.
Ian
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Registered: 28th Aug 99
Location: Liverpool
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28th Dec 11 at 01:15   View Garage View User's Profile U2U Member Reply With Quote
Next question to them would be where the hell do I buy one.

I had a similar situation with Orange in which they credited my bill in lieu of partial exchange but chargers are easier to find.
am4nf
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Registered: 27th Jul 08
Location: South Ayrshire Drives: Corsa Sport
User status: Offline
28th Dec 11 at 01:19   View User's Profile U2U Member Reply With Quote
I emailed them before I made this thread to ask if I would actually be able to buy a tin from a shop

Just waiting for a reply now, but ive emailed back to say I re-read the email and would rather the replacement

It does seem like they are trying their luck
ramboreynolds
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Registered: 17th May 10
Location: Weston-super-Mare, North Somerset
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28th Dec 11 at 01:21   View User's Profile U2U Member Reply With Quote
IMO tell them where to go!!!
Sendthrm the used perfume and stand back in a used condition and demand a replacement.
Even if you found somewhere that would sell the stand I bet it would cost more than 7 odd quid.
C2RL R
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Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
28th Dec 11 at 01:24   View User's Profile U2U Member Reply With Quote
Tbf if it wasn't a gift and was for you then you would probably accept the partial refund. You can't blame them for trying but they should have come out and offered that straight away, not try to tell you that you could buy a stand from elsewhere.
am4nf
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Registered: 27th Jul 08
Location: South Ayrshire Drives: Corsa Sport
User status: Offline
28th Dec 11 at 01:29   View User's Profile U2U Member Reply With Quote
Its more so the perfume doesnt fall off the stand and smash
C2RL R
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Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
28th Dec 11 at 01:39   View User's Profile U2U Member Reply With Quote
I don't keep mine in it's tin or stand and it's fine. Can't speak for the women's one tho as i tend not to use it.
am4nf
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Registered: 27th Jul 08
Location: South Ayrshire Drives: Corsa Sport
User status: Offline
28th Dec 11 at 01:48   View User's Profile U2U Member Reply With Quote
The gf keeps her last one on the stand with the top of the tin off so its likely to happen
C2RL R
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Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
28th Dec 11 at 01:49   View User's Profile U2U Member Reply With Quote
Just use the old stand then!
am4nf
Member
Registered: 27th Jul 08
Location: South Ayrshire Drives: Corsa Sport
User status: Offline
28th Dec 11 at 02:03   View User's Profile U2U Member Reply With Quote
New one is the bigger bottle
C2RL R
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Registered: 28th Mar 02
Location: Redcliffe, QLD
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28th Dec 11 at 02:13   View User's Profile U2U Member Reply With Quote
Refil the old small bottle with the new bigger one. I'm out of ideas now.
am4nf
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Registered: 27th Jul 08
Location: South Ayrshire Drives: Corsa Sport
User status: Offline
28th Dec 11 at 02:16   View User's Profile U2U Member Reply With Quote
a would end up breaking the caps or something
RichR
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Registered: 17th Oct 01
Location: Waterhouses, Staffordshire
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28th Dec 11 at 05:36   View Garage View User's Profile U2U Member Reply With Quote
Does the women's not stand up on its own without the stand like the men's one does? I've always junked the tin and base, I thought it was just packaging
Russ
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Registered: 14th Mar 04
Location: Armchair
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28th Dec 11 at 07:07   View User's Profile U2U Member Reply With Quote
Demand exchange/lay bottle on its side
M2RTY
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Registered: 25th May 01
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28th Dec 11 at 07:14   View User's Profile U2U Member Reply With Quote
Get Steve to build one out of lego


Or ebay
am4nf
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Registered: 27th Jul 08
Location: South Ayrshire Drives: Corsa Sport
User status: Offline
28th Dec 11 at 21:56   View User's Profile U2U Member Reply With Quote
Now there telling me its back out of stock......
Nic Barnes
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Registered: 5th Apr 04
Location: nowhere near ginger people
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28th Dec 11 at 21:58   View User's Profile U2U Member Reply With Quote
I work in boots (bad footwear joke and far too late to be worth replying with, fuck it)
JaffaTB
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Registered: 7th Oct 09
Location: Sheffield, South Yorkshire
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29th Dec 11 at 09:28   View User's Profile U2U Member Reply With Quote
our lass threw one of these away a couple of weeks ago, just takes up unneeded space in the cupboard
deano87
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Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
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29th Dec 11 at 10:01   View User's Profile U2U Member Reply With Quote
I reckon you'll struggle to get the stand.

I remember when I was doing a perfume project at school. Walked round the whole of Milton Keynes shopping centre trying to get an empty sample bottle but nowhere could give me one.
C2RL R
Member
Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
30th Dec 11 at 01:07   View User's Profile U2U Member Reply With Quote
People are selling the empty tins on eBay.

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