Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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Got my couch two months ago off CSL and never noticed until a few days ago but the stitching is different on the two couches, me bird keeps saying Dont worry about it but why should I spend £1500 and not get what I've ordered?
This is how it should be on the two seater:
This is how it looks on the three seater:
I'd normally not be too arsed but it's the middle detail on the back rest and for £1500 I expected better, anyone know where I stand? I don't even think they're wearing we'll either, two moths in and they are sagging and at 13stone I'm hardly abusing them 
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corsa-torque
Member
Registered: 15th Mar 11
User status: Offline
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Contact customer services and they'll send an "engineer" out, he'll assess them and then you'll prob get a replacement or have them repaired.
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Take it to the supplying branch as a 1st port of call. I think thats reasonable to knock back!
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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we've had no end of problems with our dfs sofa's.
everytime, the best method to get someone out was to call the store you bought them from.
eventually, we got credit for ours (full original sale price) to exchange for new ones, but that's because there was manufacturer defects that couldn't be repaired without taking them away.
that single stitching is in an area where the material will pull when you sit on it. eventually it'll come apart, which is exactly what ours has done.
[Edited on 25-05-2013 by Ben G]
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AndyCorsaSport
Member
Registered: 12th Feb 06
Location: Horsforth, West Yorkshire
User status: Offline
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Id hate to get a complaint phone call from you Mr G
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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you wouldn't if you worked for a sofa company. missus' parents bought them as a moving in gift so the mother had to deal with it all.
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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Thanks for the input people, I've spoke to the store and they told me to email the complaints via the site, they'll be back in touch within one working day. I won't be fobbed off though so if I'm not happy by next week il be going into the store again.
quote:
Originally posted by Ben G
that single stitching is in an area where the material will pull when you sit on it. eventually it'll come apart, which is exactly what ours has done.
Funny you should mention that, the 3 seater stitching looks like it's fraying on the actual seat bit, I've took pictures on my phone but its not too clear. Maybe Im just expecting too much? See what you think, bearing in mind its only two months old.
3 seater
2 seater
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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the 3 seater stitching looks strangely like ours did. i'll get a pic tomorrow of what ours is like now.
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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Sale of Goods Act means you have 6 months for refund, exchange what ever. In that period they have to prove it wasn't faulty at sale. After 6 mints you have to prove it was faulty at sale (very difficult).
You'll be alright
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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that's after being re-stitched 3 times 
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Did you pull that apart in a fit of rage?
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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unfortunately no. that is what happens when 1 12 stone man sits on a sofa. ridiculous, isn't it?
that's why we got a full refund (well, credit to use on another sofa range in store).
coming mid-june. can't bloody wait.
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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How olds that couch? That's where I really don't want to end up! That's shocking!
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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it's just under 3 years old, but the stitching started coming loose before 1 year had passed.
looked like it was just tight and pulling at first, then it just got worse.
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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quote:
Originally posted by Ben G
coming mid-june. can't bloody wait.
I sense sarcasm!
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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you do indeed, squire.
expecting more of the same
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