stubs
Member
Registered: 30th Jun 02
Location: Bolton
User status: Offline
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Not been on here for some time, but thought I'd pop in to ask some advice.
I took my car into Ford today to have a warranty repair done on it. It's only 10 months old and I've taken exceptional care of it, and it's always driven carefully and up to now it's never picked up a single car park related mark.
I've got a very covert dash cam setup (front & rear) which is fairly difficult to spot. It's not hidden so I can spy, but it's done so it's not an attractive "gadget" on show for any would-be thieves.
Anyway, I always have a quick review of the footage if it's been in their care, as quite frankly I don't trust them and I've already had other "incidents" occur in the past.
This time I noticed that after doing their work & regular checks, they managed to bump it into a bollard outside their workshop on their own car park. It wasn't a big impact and was only slow, but it definitely bumped it, as the sign wrapped around the bollard moved, and you can clearly hear it. The guy then reversed a little, and got out and bent down to have a good look at the front of the car before locking it and walking away.
Nothing was mentioned to me when I picked the car up, and I glanced over it quickly and spotted nothing obvious, but was in a hurry to get back to work. I've had a quick look now, and can't see anything obvious, but it's dark outside so can't be 100% sure.
My question is, do I approach the dealer and complain even if there is no damage, or would it not be worth the trouble? I'm pissed off that I take so much care of the damn car, and expected Ford to treat my property likewise, yet they seem to just not care at all at times.
Any thoughts?
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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I think I'd complain either way. Might get a free service out of it for negligence.
Any pics of how to cam is mounted? Quite intrigued 
[Edited on 11-09-2015 by Brett]
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stubs
Member
Registered: 30th Jun 02
Location: Bolton
User status: Offline
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Well I thought that, but I'm not sure I want it back there anymore (not the first incident with them). Plus if there's no damage to be paid for, I wondered if it's best to keep the camera's a secret from them incase something happens again in future and they turn it off.
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stubs
Member
Registered: 30th Jun 02
Location: Bolton
User status: Offline
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No pics, but it's the Blackvue DR650GW with all the text removed, sounds disabled, led's covered and it doesn't have a screen on it. The cables are all routed out of sight and it's high up and behind the rear view mirror. From the drivers seat you can't see it, and the angle of the front glass makes it difficult to see from the outside, plus it's mostly behind the black part of the glass too, so just the lens peeks out.
[Edited on 11-09-2015 by stubs]
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VegasPhil
Premium Member
Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
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Post the vid. They spread like wildfire on car forums.
If you approach them and their response isn't satisfactory or they just lie, then name and shame.
Corsa 2.0 16v Vegas - Sold
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stubs
Member
Registered: 30th Jun 02
Location: Bolton
User status: Offline
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quote:
Originally posted by VegasPhil
Post the vid. They spread like wildfire on car forums.
If you approach them and their response isn't satisfactory or they just lie, then name and shame.
To be fair it's not that exciting to watch, and I'm gonna keep my cards close to my chest till I decide what's best. Think I might book to meet with the general manager on Monday afternoon and take it from there. Got a few other things to raise with him from the last time too (also with cam footage).
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--ToM--
Member
Registered: 23rd Nov 07
Location: Wirral
User status: Offline
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Hate it when customers bring cars in to me for mot with dash cams recording. I allways turn them off. Why would you want to record your mot. Weirdos.
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Jimbothebarbarian
Member
Registered: 19th Apr 07
Location: Cumbria..........drunk..
User status: Offline
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This kind of thing grates on me tbh. If there is any damage approach them and get it fixed.
But remember bumpers are just that, bumpers designed for human error. The guy didn't do it on purpose and if there's no mark why would/should he tell anyone.
Ask yourself this if the roles were reversed would you 'fess up? If you say yes you might just be kidding yourself and nobody else.
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stubs
Member
Registered: 30th Jun 02
Location: Bolton
User status: Offline
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Tom, the cam records all the time, I didn't turn it on just for the garage work.
Jim, I get what you're saying but if you saw someone drive into your 10 month old car in a car park, would you have a word with them or just say "don't worry, no damage, feel free to do it again as that's what bumpers are for"?
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Jason x
Premium Member
Registered: 19th Apr 13
User status: Offline
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If there's absolutely no damage i don't see what you have to gain to be honest, nothing for them to fix or put right.
If anything maybe just approach the guy who did (assuming you can identify him from video) with a knife and tell him he's lucky there was no damage
[Edited on 11-09-2015 by Jason x]
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stubs
Member
Registered: 30th Jun 02
Location: Bolton
User status: Offline
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I'll know tomorrow when I check it in the light, not bothering now. But it's not just this incident that I've had issues with this dealership over, it's just another item on a growing list and I'm getting tired of them.
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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quote:
Originally posted by --ToM--
Hate it when customers bring cars in to me for mot with dash cams recording. I allways turn them off. Why would you want to record your mot. Weirdos.
Incase you drive into a bollard, obviously.
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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Don't be w cunt.
If there's damage, then complain.
Obviously an accident, and why get the guy in trouble? Potentially lose his job over an accident. Everybody in this country always trying to get something for free
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Wrighty_1988
Member
Registered: 30th Jun 06
Location: South Yorkshire
User status: Offline
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quote:
Originally posted by Generation
Don't be w cunt.
If there's damage, then complain.
Obviously an accident, and why get the guy in trouble? Potentially lose his job over an accident. Everybody in this country always trying to get something for free
This
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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If you've had more than one incident of issue, go in and have a word.
Also, how is it being a cunt if someone had an incident in your car?  Accident or not, the guy is still liable. Don't see how it's getting something for free if someone has had an obvious bump with a bollard  Besides, if there have been previous incidents, fuck them.
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jbguitarking
Member
Registered: 21st Oct 09
User status: Offline
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No damage? No worries.
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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Because no harm has been done. I wouldn't care, and I've just bought a new bumper for my car. Certainly wouldn't risk fkin up somebody's life over it.
Could lose his job, not be able to support his family, not be able to pay mortgage all because of you, trying to get some free fkin floor matts. Need to get a life
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--ToM--
Member
Registered: 23rd Nov 07
Location: Wirral
User status: Offline
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Doubt he would lose his job if no damage was caused, I wouldn't expect my staff to tell me he had bumped a customers car or opened a car door into another car outside and not left a mark, if it's not caused any damage why would he need to tell me and why would I need to care?
If he did cause damage I would expect to be told and if I wasn't told and I was approached by an unhappy customer only then would I start with taking disciplinary action.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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Same could be said for bumping it up a kerb, most of the time no damage will be done.
No doubt you'll get a free service next time around even though nothing actually happened. So that will sound like a good deal even though they're obviously already making enough money to absorb such a thing.
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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I'd so be posting the video on Facebook and tagging the dealership in it 
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Balling
Premium Member
Registered: 7th Apr 04
Location: Denmark
User status: Offline
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quote:
Originally posted by stubs
if you saw someone drive into your 10 month old car in a car park, would you have a word with them or just say "don't worry, no damage, feel free to do it again as that's what bumpers are for"?
Why would you ask them to do it again?
I've had this exact thing happen. Lady bumped my car while I was sitting in it. Stepped out and looked, she apologised, there was no damage and we both went on with our lives without me making a big deal out of an honest mistake.
The guy made a mistake and checked thoroughly to make sure he didn't cause any damage. It's nothing to be upset about. The age of your car is irrelevant.
Stop feeling so entitled and I guarantee you'll live a happier life.
Stop looking for every little mistake other people make and I guarantee you'll live a happier life.
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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quote:
Originally posted by Balling
quote:
Originally posted by stubs
if you saw someone drive into your 10 month old car in a car park, would you have a word with them or just say "don't worry, no damage, feel free to do it again as that's what bumpers are for"?
Why would you ask them to do it again?
I've had this exact thing happen. Lady bumped my car while I was sitting in it. Stepped out and looked, she apologised, there was no damage and we both went on with our lives without me making a big deal out of an honest mistake.
The guy made a mistake and checked thoroughly to make sure he didn't cause any damage. It's nothing to be upset about. The age of your car is irrelevant.
Stop feeling so entitled and I guarantee you'll live a happier life.
Stop looking for every little mistake other people make and I guarantee you'll live a happier life.
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antnee
Member
Registered: 30th Dec 07
Location: Cov Drives: Clio 197
User status: Offline
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quote:
Originally posted by Generation
quote:
Originally posted by Balling
quote:
Originally posted by stubs
if you saw someone drive into your 10 month old car in a car park, would you have a word with them or just say "don't worry, no damage, feel free to do it again as that's what bumpers are for"?
Why would you ask them to do it again?
I've had this exact thing happen. Lady bumped my car while I was sitting in it. Stepped out and looked, she apologised, there was no damage and we both went on with our lives without me making a big deal out of an honest mistake.
The guy made a mistake and checked thoroughly to make sure he didn't cause any damage. It's nothing to be upset about. The age of your car is irrelevant.
Stop feeling so entitled and I guarantee you'll live a happier life.
Stop looking for every little mistake other people make and I guarantee you'll live a happier life.
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ShEp
Member
Registered: 9th Aug 05
Location: Dingwall, Highland
User status: Offline
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Sound like 'one of those customers' tbh
What the hell are you going to complain about?
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A1EX
Member
Registered: 29th Mar 00
Location: Turku, Finland
User status: Offline
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Hes going to complain about his car being mistreated when in the hands of people who should be looking after it, people are so soft nowadays saying dont do anything, why shouldnt he complain and the person who did it get in trouble, just because theres no damage doesnt mean there should not be repercussions.
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