HaYlZ
Member
Registered: 2nd Mar 03
Location: West Midlands
User status: Offline
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r they any good or what, anyone had any problems with it, i was thinkin of going on the 100 mins and 500 tetxs for £25 a month, is this a good deal or what, also has anyone ordered off 02 site and how long does delivery take, any help needed
thanks hayley 
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Rob R
Member
Registered: 31st May 03
Location: Kent
User status: Offline
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i ordered o2 sim card b4 n it came 2days later........all they had to do was clear me dads credit card n set up the mobile account
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Gambit
Member
Registered: 5th Jun 00
Location: Common Sense HQ
User status: Offline
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not as good as they used to be, but still good
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drunkenfool
Member
Registered: 7th Feb 03
Location: Hereford Drives: Audi R8 V8
User status: Offline
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you can also change your contract with them during an existing one, which is useful. (Not sure if other networks offer this...)
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dave17
Member
Registered: 3rd Sep 02
Location: Greater London
User status: Offline
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yes very good, best in my opionion. ive got a genie sim and a contract sim and never had any problems. always have signal and there tarrifs are reasonable too
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Icy
Member
Registered: 31st Jan 01
Location: Edinburgh Drives: Mk3 Golf Gti
User status: Offline
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iv been with them for over 2 yrs
£10 a month i get 600 free text (used to be unlimited but i used too much)
and 50 mins off peak free per day 
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Lucky B
Member
Registered: 7th Apr 02
Location: Lunatic asylum. Drives: Hard & Fast.
User status: Offline
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i'd recommend them, i'm with o2 online, just waiting for my T610 coming in the post...
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pink princess
Member
Registered: 8th Jun 03
User status: Offline
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the only thing that isnt up 2 much is the customer service
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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I used to work in the customer services division for o2 and Vodafone ...
We got alot of sh*t from people who didnt read their manuals properly...
o2 is a good company, but if i was you, T-Mobile are the best network providers @ the mo
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mattyboy199
Member
Registered: 5th Feb 03
User status: Offline
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customer service is shit & THEY LIKE TO CHARGE YOU
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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lol thats what they're there forrrr!!!
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Foz
Member
Registered: 8th May 02
Location: Bristol
User status: Offline
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i ordered a o2 online contact phone and the fuker neva come and they neva took the money and i did it over the phone!
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Lucky B
Member
Registered: 7th Apr 02
Location: Lunatic asylum. Drives: Hard & Fast.
User status: Offline
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My O2 update 
I've been trying on the phone for 6 days to order a T610 and they always take some of my details wrongly and then the order gets cancelled!
I ordered online today after my 3rd order didn't go through...
i'm still waiting for an email to confirm its worked this time.
My advice is order online and save the hell i'm having.
7 phone calls today between sales(free)and customer svs(50p per min) 
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Mav 3000
Member
Registered: 16th Aug 01
Location: Leicestershire
User status: Offline
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In my experience O2 are complete incompetant idiots who's customer service is utter rubbish...
...I wanted to Order a Nokia 6100, two days later it had dropped £100 in price, next day it came with a free camera, so I'm glad I waited.
Anyway, I phone up, speak to some lad whos cummincation skills were awful, tool my details, got the phone wrong - wrong model until I corrected him twice, and my post code wrong too. He forgot to tell me I was signing up for a 12 month contract.
This phone never arrived, I didn't even get an O2 order number from him, no confirmation emails.
I then phone up to check it did go thru - O2 can t find my records, so they say "oh don't worry, it wont come cos theres no order number"
I order antoehr phne with a nice lady, no problems. then, two sets of of order confirmations come thru. I get two phones. I immediatedly send one back. 28 days later I get a refund, they took the money the same day I ordered it.
I then notice I cant get into my account and need a password reset, I can't see my bills without it.
O2 then charge me line rental for two months on the phone i immediately send back - unopened.
It takes me two 20 mintues calls to O2 to sort it out, one fax, one very angry email and a few weeks wait. The phone calls cost me £10 which I made them refund me for. I got passed from the call centre to custoner services and visa versa as nobody was capable of helping me and there comupter systems were always slow and could never find my records.
Soon as my 12 months is up Im leaving, and am never using O2 again.
Customer services is 50p aminute, even when its their problem your trying to fix.
Absolutely useless company.
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Mav 3000
Member
Registered: 16th Aug 01
Location: Leicestershire
User status: Offline
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I'd aslso advise order online, you cut out the monkey in the cal centres. I sent a fax to a girl there to prove they've debited me for two phones - as they have no record!! the fax machine wasn't turned on for 6 hours and weh it was the girls there didn't know who the FAO person was!!
Their computer systems are utter rubbish, can never find you, everything is online, which is ok, so long as the website is working!
Im on Orange and on a free no monthly fee contract, glad i kept it. when i phone orange its free, they know me immediately and have my details on screen atraight away, never had any problems with them at all - apart from the fact that they can't match O2 online tarrifs - otherwise I'd have stayed - wish I had now.
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LoudCorsa
Member
Registered: 17th Jun 01
Location: Essex, Drives a Saxo Furio
User status: Offline
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i just got mine - may i suggest you look at http://www.o2.co.uk/nus - its the student one - i am a student but at no point did it ask me to provide anyhting that would actually prove i was a student and it got me 25 quid off my phone and a slightly better contract - and also if i can never pay i can say well i am a student this is a student deal as if you dont expect this kind of thing - lol - still check it out
chaz
http://www.woah.co.uk
[Edited on 13-08-2003 by LoudCorsa]
[Edited on 13-08-2003 by LoudCorsa]
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Danny P
Member
Registered: 20th Nov 02
Location: Cleckheaton, West Yorkshire
User status: Offline
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quote:
Originally posted by Icy
iv been with them for over 2 yrs
£10 a month i get 600 free text (used to be unlimited but i used too much)
and 50 mins off peak free per day
Im guessing thats an old tarrif then 
Thinking of getting one myself, but not sure what Tarrif to go with
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HaYlZ
Member
Registered: 2nd Mar 03
Location: West Midlands
User status: Offline
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just been on www.o2.co.uk/nus, its great fone i wanted (7210) is only £14.99 with camera and it was £49 on other, does it come recorded delivery cos at work mon-thurs and a sat and didnt want it to leave outside as live in flats.
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Lucky B
Member
Registered: 7th Apr 02
Location: Lunatic asylum. Drives: Hard & Fast.
User status: Offline
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Update, Day 8...
I'm on my 5th order now!
Thet took down my wrong email address and so couldn't email me to tell me that my bank had put a security block on my card and i had to phone my bank to sort it out.
JESUS!!!!!
You think they'd phone me or the bank would phone...
I ordered another phone about dinner time but am still waiting for conformation...
I'll not hold my breath.
Thats the 3rd time the bank has done this to me so i'm thinking of takng my money elsewhere.
I'm almost pulling my hair out now!
FCUKWITS!
The whole lot of them.
[Edited on 14-08-2003 by Lucky B]
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bluecorsaSXi
Member
Registered: 30th Mar 02
Location: Sunny Scotland
User status: Offline
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ive been with O2 for 11 months now and no problems! except for when i phoned to order, everything went fine till i failed the credit check! then i ordered it 10 mins later online, got the phone next day!!
im on the 300 Online tariff,
300 free minutes to any network,
500 free txt,
and 300 free WAP mins or 1 MB of GPRS,
all for £30 a month!!!!
[Edited on 14-08-2003 by bluecorsaSXi]
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