leni
Member
Registered: 25th Mar 02
User status: Offline
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To those that camped or were refused camping space, this is the letter I am sending to Billing Aquadome! Please feel free to comment on it or make any suggestions! I will be sending it tonight!
leni
Dear
Re: Complaint regarding offensive attitude of a member of staff
I am writing to you following my recent stay at Billing Aquadome on Saturday 6th September 2003. We arrived at your holiday park at around 5 pm on the Saturday evening after a long drive down from Yorkshire with some friends; some of our friends had travelled down from Glasgow that day also. Our party of 8 arrived at Billing and paid to camp for the night.
We were meeting other friends at Billing for a Car Show the following day. Within 30 minutes of us entering the park, we received a telephone call from our friends who had been refused entry to the park and did not know where else they could go, as they too where not from the area.
We went to meet them at the gate, only to be greeted with 4 Security guards and dogs. We asked our friends what had happened and they explained that they had been refused entry. My boyfriend and I asked the member of staff working on the gate, now known to be called Geoff Taylor, why our friends had been refused entry. He stated that he knew “our sort” and we were “scum”, he went all to say that we cause allot of hassle and tear up the grass. We commented how this was the rest of half the party he had already let in and that we had seen plenty of other car clubs camping in the park since we had arrived and asked why he had suddenly stopped letting these cars in. He then said we had too many males in our party, altogether we would have had 6 females and 9 males, so this was neither an all male nor all female party. We asked our friends to go find another camp site as, although we had been offered a refund, we didn’t want to have nowhere to stay.
Again my boyfriend and I approached Mr Taylor and asked if we could come to some agreement. Again we were told that we were a nuisance and only caused trouble, people like us were scum and he didn’t welcome us in the park. We stated that his attitude was different during the July Vauxhall show. He replied that staff and security will be stepped up for next year’s event if it actually goes ahead. Shortly after we noticed that modified cars were being allowed entry again.
The fact of the matter is that I do not appreciate being called scum when I have paid to camp in your park, I also regret that our weekend was not made enjoyable as our friends had to sleep in there cars in a lay-by due to not being able to find another camp site.
As it turns out, our party did not cause any trouble and our cars did not move from the moment we parked them until the moment we left. Our rubbish was put in the bin and the grass was left in tacked. I feel that we had been stereotyped due the cars that we drive and our age. I feel Mr Taylors right to refuse admission was unfairly presented and his attitude was appalling. I question whether he would have spoken to a person older than myself in the same manner.
I would very much appreciate a response to this complaint and hope that, in future your slogan from your brochure “We want all our guests to enjoy their stay” is actually applied to all guests, including those that your staff have an instant dislike to.
Yours sincerely
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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its spelt intact
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leni
Member
Registered: 25th Mar 02
User status: Offline
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 spell check changed it to in tack 
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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well its incorrect tell it to GTF
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leni
Member
Registered: 25th Mar 02
User status: Offline
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shitty american crap
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Icy
Member
Registered: 31st Jan 01
Location: Edinburgh Drives: Mk3 Golf Gti
User status: Offline
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 let us know what happens
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Joff
Member
Registered: 17th Oct 00
Location: Cambridgeshire
User status: Offline
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Apparently he thought you were one of the dingles!!
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leni
Member
Registered: 25th Mar 02
User status: Offline
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wonder where he got that idea from 
had a meeting with some travellers this morning! It went well, sat in the caravan for 2 hours just talking and nothing, right little mothers meeting!
I await the come back bring it on
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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thats spot on that leni well done  hope we get offered a free stay id love to go again
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PainZ
Member
Registered: 28th Jun 02
Location: Camberley, Surrey - Drives a Black Vectra VXR Esta
User status: Offline
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you go girl 
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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What a wanker! You should have kicked him in the nuts, Leni!
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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wot with a dog van
we foiled him anyway but thats not the point
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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The man is clearly a local inbred.
You should have run him over in a Nova or similar motor vehicle.
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Trotty
Member
Registered: 22nd Feb 01
Location: Bristol
User status: Offline
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Very well worded leni, hopefully we'll get at least some sort of acknowledgement out of them!
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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quote:
Originally posted by Sam
The man is clearly a local inbred.
You should have run him over in a Nova or similar motor vehicle.
he let the bloody novas in
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leni
Member
Registered: 25th Mar 02
User status: Offline
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Trotty you promised to do one aswell with corsasport headed paper! get it done!!!
leni
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Trotty
Member
Registered: 22nd Feb 01
Location: Bristol
User status: Offline
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Fear not, I will be sorting this tonight
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leni
Member
Registered: 25th Mar 02
User status: Offline
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we gotta go back, just to piss them off!!
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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would it better if we all wrote something
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Trotty
Member
Registered: 22nd Feb 01
Location: Bristol
User status: Offline
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Yesh More complaints the better, really gets the point across then Just have to make sure we all get the story right, otherwise it might look a bit iffy - oh, and I wonder if they'll mention the beeeeeeeep's when we left in the morning
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leni
Member
Registered: 25th Mar 02
User status: Offline
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can they prove it was us?!?!
think not, lots of modified cars in there and we wern't "in" the park anymore so we can do what we want
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Ben
Banned
Registered: 12th Jan 03
Location: West Yorkshire
User status: Offline
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Bloody Hooligans
he sounds a dick ! i think if i was a member of the "other half" of the party i wud of deffo had summit to say 
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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The word is 'intact'.
Go girl
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leni
Member
Registered: 25th Mar 02
User status: Offline
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SENT
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Ben
Banned
Registered: 12th Jan 03
Location: West Yorkshire
User status: Offline
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i once wrote a letter when i wa at school , we had to write a complaint and as i had just eaten a muiller corner or woteva there called i wrote it about how shit it was and they have gone downhill ,
i then decided to post it which i wasn't supposed to of done , wk later i had 20 vouchers for em
writing is the best way at getting ur point across , u mite get a free wkend camping
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