Mikeboy
Member
Registered: 12th Jun 02
Location: Wiltshire Drives: SXi DTi
User status: Offline
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I phoned up before I got my backbox to see if it would increase my premium. They said if it doesn't increase the performance, and it is purely cosmetic only, that it would not make any difference.
So I've got it fitted, and phone up to add it, and now the fcuking prick is saying it's like £43.05 extra. And he reckons the only info he has on his computer about it is a pice of £49 which he reckons I was told last time. Fcuk off, they said it wouldn't cost anything .
My dad says phone em up and request they find the call and listen to it - seeing as the calls are recorded.
I'm about to do that, but could maybe do with some more ammuninition before I phone again, incase they say they haven't got the call recorded.
Any ideas please ?
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Dan-P
Member
Registered: 26th Jun 02
Location: London
User status: Offline
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Im not sure on any ideas, but would like to know who it is your with?
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the_legend_of_yrag
Member
Registered: 7th Jul 03
Location: Cambridgeshire
User status: Offline
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just tell em you will leave em for another company, sure they wont like you taking your money else where.
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GIBBS
Member
Registered: 22nd Feb 01
Location: Kent, Jap Car Importer :)
User status: Offline
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u don't need more amo, if they said it wouldnt costanything last time, then ring up say u aint paying as u where told it would cost you nothing nad tell them the date and rough time u called and tell them to find the call.
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Ty_Harris
Member
Registered: 29th Sep 03
Location: Milton Keynes
User status: Offline
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If they keep records on your account, which most companies do you can request the 'call notes'. They are legally obliged to provide such information without 'editing'. If the person you previously spoke to wrote what she told you then sorted! If she didn't, try and get the recording. Generally Call Centres dont record every call.
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Mikeboy
Member
Registered: 12th Jun 02
Location: Wiltshire Drives: SXi DTi
User status: Offline
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Yesh, good idea.
And it's with Vauxhall Insurance http://vauxhall.co.uk/ownership/insurance/index.jhtml
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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is it tesco
they told me anything cosmetic wouldnt increase but performance would
havin said that isnt an zorst classed as performance anyway?
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Mikeboy
Member
Registered: 12th Jun 02
Location: Wiltshire Drives: SXi DTi
User status: Offline
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Mmmm
The problem is he is saying that on the call notes it says £49 - even though the bloke said it wouldn't cost anything.
Ggrrr
Thanks all. Im going to phone now
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Mikeboy
Member
Registered: 12th Jun 02
Location: Wiltshire Drives: SXi DTi
User status: Offline
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Had to pay it relunctantly cos I need to use the car to drive to uni in like 5 minutes.
I'll write a nice letter of complaint though, fingers crossed cnuts
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wayne hiscock
Member
Registered: 20th Jan 01
Location: wiltshire, trowbridge
User status: Offline
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both my last two companies said that.
but on my audi they wanted 200 extra for an exhaust.
even tho i told them it added no power they charge me loads.
mike boy where you from?
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Mikeboy
Member
Registered: 12th Jun 02
Location: Wiltshire Drives: SXi DTi
User status: Offline
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200  That's obscene !
& I'm close to swindon
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