Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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o2 keep fucking up my bills over charging me etc. I just spent another 40 minutes on the phone and im not getting anywhere. I decided I wanna move on.
WHile I was on the phone I asked the bloke when this contract expires, 26th October he says.
Is there anything I can do at all? Am I right in thinking if i cancelled now I would have to pay 4 months line rental to them?
I know there a view of you that work in mobile phone shops etc so was hoping some one could offer some sort of advide.
Thank you 
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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Not sure on the cancelling bit but go to Orange!
Only ever had one problem with them as far as billing was concerned and it was sorted within 5 minutes of me picking the phone up.
Been with them for the past 3 years
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Lawrah
Premium Member
Registered: 25th Dec 04
User status: Offline
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Why not change it to the lowest tarrif they have..and just pay it back on that, and not used the number at all..
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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I have been with o2 for about 3 years now. No problems till now but its been the last few bills and holding forever listening to that god awful music 
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AndyW
Member
Registered: 28th Oct 02
Location: Greater London
User status: Offline
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you need to be very pushy with them, im crap on the phone to t-mobile i seem to end up signing on to more deals  my gf on the other hand is a battleaxe n takes no crap demands to speak to supervisors etc and knows how to get thigs outta them, so mate demand your treated right and your fed up with the service etc etc... remember customer is always right...
n u2u me ya address so i can send envelope to u please
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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quote:
Originally posted by Lawrah
Why not change it to the lowest tarrif they have..and just pay it back on that, and not used the number at all..
You can do that? MInes only about £17 a month when they get it right anyway.
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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Put on lowest tariff, get PAC code
Tell them you're going to T-mobile flext
They offered me allsorts with a really good choice of tariffs!
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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Thanks Matt, I was hoping you would reply.
Whats PAC code?
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Lawrah
Premium Member
Registered: 25th Dec 04
User status: Offline
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quote:
Originally posted by Matt H
Put on lowest tariff, get PAC code
Tell them you're going to T-mobile flext
They offered me allsorts with a really good choice of tariffs!
I refused 2 pay my bill to end the contract..and they took me 2 court. but the bank fucked up and I managed to get out it.
I didnt use the phone for around 5 months. And moved to the best pay as you go sim card ever!
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Lawrah
Premium Member
Registered: 25th Dec 04
User status: Offline
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Personal Access Code
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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I am none the wiser to any of this. Cant I just close my eyes and hope they go away.
My contracts actually in my old mans name cos he sorted it for me when I was just shy of 16 so I might get him ti ring on Thursday!
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bwbw
Member
Registered: 14th Feb 05
Location: Glasgow
User status: Offline
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Always thought it stood for Port Authorisation Code
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James_DT
Member
Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
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It does.
I often find with O2 that if you go into the shop and kick up a fuss in person, you get further than with the idiots on the phone. And it doesn't cost you silly money.
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Lawrah
Premium Member
Registered: 25th Dec 04
User status: Offline
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quote:
Originally posted by bwbw
Always thought it stood for Port Authorisation Code
Bitch on the phone said it was Pesonal thingy..
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langey
Member
Registered: 7th Sep 03
Location: Wigan
User status: Offline
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get on the phone, demand they rign you back, and then they wil know you mean bussines. then tell them to sort there fucking act out, becuase when you signed up for the contract, it didnt say in the contract, that they will be fucking you around after nearly 3 years of service.
if they stil dont help you out, make 2k's worth of calls, then report your phone stolen, and say your not paying the bill,. piss them off abit.
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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quote:
Originally posted by langey
if they stil dont help you out, make 2k's worth of calls, then report your phone stolen, and say your not paying the bill,. piss them off abit.
You'd have to pay the bill so don't do this
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eddiewhiteley
Member
Registered: 10th Mar 05
Location: down in albion
User status: Offline
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quote:
Originally posted by AndyW
you need to be very pushy with them, im crap on the phone to t-mobile i seem to end up signing on to more deals my gf on the other hand is a battleaxe n takes no crap demands to speak to supervisors etc and knows how to get thigs outta them, so mate demand your treated right and your fed up with the service etc etc... remember customer is always right...
n u2u me ya address so i can send envelope to u please
im exactly the same,i had to ring o2 the other day as i was overcharged
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ssj_kakarot
Member
Registered: 29th Apr 03
Location: hartlepool
User status: Offline
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only problem with shouting is.... it tends to piss people off and they dont help you any way, if you talk normally you tend to get more help.
if you feel the person on the phone can not help you, politely ask to speak to a supervisor.
its common logic why would some one want to help you if your shouting and screaming at them, also bear in mine by nature a lot of people who work in call centres are cunts ect who just dont give a crap about there jobs.
occasionally you will get a decent person.
but yes the only thing you can do is drop your tariff to the lowest and pay the rest of the contract out, which meens you will have to give 30 days written notice.
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bradfincham
Member
Registered: 20th Sep 02
Location: East Of England Drives: Clio 172
User status: Offline
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8 Years custom with them,
Never ever had a problem with them, always have signal
now get 600 minutes and 1000 txts for £45 a month
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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quote:
Originally posted by Lawrah
quote:
Originally posted by bwbw
Always thought it stood for Port Authorisation Code
Bitch on the phone said it was Pesonal thingy..
bwbw is correct
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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o2 are ok, basically all mobile companies suck dick. Its a lottery.
I have an o2 phone and they ahve seriously pissed me off on a few occasions, but so do orange
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