willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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After being with PlusNet for 3 years, and signing up 3-4 other accounts with them in that time its finally time for me to wave goodbye to them. Other the last week they have dealt with one of my support calls which has driven me to request my MAC code and shift my custom elsewhere.
I use to sing their praises too but in the last week I've had a 56k like service and hardly any updates from their help desk. In the last 3 years I havent had much of a problem but when I do have one the lack of response is always the same which I cannot have.
I've been making my excuses not to move because I thought it was alot of hassle but it seems all you have to do is request a MAC code, give it to your new ISP and the migration is quite straight forward. Lets see how it goes 
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amxor
Member
Registered: 12th May 05
Location: Rochester
User status: Offline
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They've been bought out by BT anyway, so leaving was probably a good idea 
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ed
Member
Registered: 10th Sep 03
User status: Offline
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Pipex are good because they use The Hoff as a spokesman 
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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im sorry to hear that.
Im the same Willay, with plusnet and have signed up other accounts.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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I was with them back in the day (Force9).
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drunkenfool
Member
Registered: 7th Feb 03
Location: Hereford Drives: Audi R8 V8
User status: Offline
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Im incredibly happy with Nildram's up to 8 meg service 
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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quote:
Originally posted by willay
I've been making my excuses not to move because I thought it was alot of hassle but it seems all you have to do is request a MAC code, give it to your new ISP and the migration is quite straight forward. Lets see how it goes
yeah shame it took plusnet SIX weeks to sort out. never been that long without the net... i was going mad. tbh if i knew it would take that long i wouldnt of changed 
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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received a migration date of Friday.
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poole
Member
Registered: 12th Oct 03
Location: Sheffield, UK Drives: 2.5 v6 Calibra
User status: Offline
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Pm me your username and i'll have a look if you want.
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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quote:
Originally posted by drunkenfool
Im incredibly happy with Nildram's up to 8 meg service
me to.
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flame1987
Member
Registered: 20th Nov 06
Location: North Wales
User status: Offline
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they wanted £70 off me for my mac code needless to say im still with them although there service doesnt seem too bad @ the moment lol
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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quote:
Originally posted by poole
Pm me your username and i'll have a look if you want.
Tempting but I've got a feeling they won't do much with my call now I've got my MAC code and submitted it somewhere. Last message I got from Plusnet was asking if I've got spyware/open wireless/viruses installed, bunch of northern cunts.
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poole
Member
Registered: 12th Oct 03
Location: Sheffield, UK Drives: 2.5 v6 Calibra
User status: Offline
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If you problem isn't just related to P2P speeds changing ISP will not help.
You will find people alot less helpful if you will not comply with standard diagnostics.
[Edited on 29-01-2007 by poole]
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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quote:
Originally posted by poole
If you problem isn't just related to P2P speeds changing ISP will not help.
You will find people alot less helpful if you will not comply with standard diagnostics.
Yep, but my problem is that all procotols/apps are slow, FTP, WWW, SSH, DNS, P2P are all shite during hours when you'd expect them to be ok.
I found between business hours I could only get up to 5kb/s or so from a web server, latency is fine but the transfer rate is for shit.
All my boxes are anti virused up, my wireless is filtered and secured like a mofo. I even unplugged everything but my freebsd machine to see if I had a infected host on my network.
The access is fine at 4am, but at 8,9,10,13,14,15 up to 2200 hours its slow as fuck. PlusNet's response to my call was awful. I've been paying £30 this month for a broadband connection that has been like a 56k modem for the last week.
[Edited on 29-01-2007 by willay]
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poole
Member
Registered: 12th Oct 03
Location: Sheffield, UK Drives: 2.5 v6 Calibra
User status: Offline
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What sort of results do you get on:
http://www.plus.net/support/broadband/troubleshooting/bt_speed_tester.shtml
?
Its probly just the VP your connection uses at your exchange being overloaded.
If your lucky switching ISP may also cause the VP your connection is routed through to change.
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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gone through the usual bollocks before I get a human reply exchange is fine, exchange isnt over subscribed, blah blah blah.
I just want to get away from this management platform bollocks.
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poole
Member
Registered: 12th Oct 03
Location: Sheffield, UK Drives: 2.5 v6 Calibra
User status: Offline
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Fair enough, you don't seem prepared to help yourself so i won't bother.
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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I've been doing that for the last 5 working days, I've even pre-empted plusnet support by getting access to a completely different router/power supply/rj11 cable/filter to ensure I didnt waste another day being asked to try it!
5 days with very poor internet access is too long to me, if PlusNet did a better job at call revolution I wouldnt be making this thread. I've given them my loyalty and I got bummed in return.
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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Today my service on my new ISP should go live, since last week there have been emails from Plusnet saying they did identify an issue with packet drops and people on the gold queue not getting right service on the www. Took them a while!
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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I was getting a shit service at home. Line attenuation is 46db, SNR is 5db sync rate was 5980 down and 488 up.
Past month or so ive been getting 2 meg or less.
Upgraded my exchange yesterday and
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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woop
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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What are ur line stats Willay?
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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Data rate down 7616 , up: 448
Line attenution down 30.6, up 18.0
SNR Margin down 10.3, 27 up
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
|
thats shit, but it is 8pm peek. 
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