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Author Orange Network
Callum
Member
Registered: 17th Dec 08
Location: Renfrewshire
User status: Offline
22nd Dec 09 at 21:26   View User's Profile U2U Member Reply With Quote
Had a bill overdue and paid last night, at 11 o clock today i got a text from orange saying turn off my phone and back on for settings, it was barred!I cant phone or text and it says payment was recieved online, any1 had this problem??
Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
22nd Dec 09 at 21:28   View User's Profile U2U Member Reply With Quote
Yeah had it, just ring Orange customer care team from your mobile and they sort it within a few mins.
Callum
Member
Registered: 17th Dec 08
Location: Renfrewshire
User status: Offline
22nd Dec 09 at 21:31   View User's Profile U2U Member Reply With Quote
It says the customer helpline is barred too :/
Ollie_B
Member
Registered: 1st Jun 08
Location: North Wales/Wirral
User status: Offline
22nd Dec 09 at 21:33   View User's Profile U2U Member Reply With Quote
Ring it from another phone?
Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
22nd Dec 09 at 21:33   View User's Profile U2U Member Reply With Quote
No, you have to ring from your mobile.
Callum
Member
Registered: 17th Dec 08
Location: Renfrewshire
User status: Offline
22nd Dec 09 at 21:34   View User's Profile U2U Member Reply With Quote
Got a number cosmo?
Ollie_B
Member
Registered: 1st Jun 08
Location: North Wales/Wirral
User status: Offline
22nd Dec 09 at 21:37   View User's Profile U2U Member Reply With Quote
Lol well thats stupid, can you do it online at all?
Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
22nd Dec 09 at 21:37   View User's Profile U2U Member Reply With Quote
100
Callum
Member
Registered: 17th Dec 08
Location: Renfrewshire
User status: Offline
22nd Dec 09 at 21:37   View User's Profile U2U Member Reply With Quote
WTF ! Phoned to check my balance and the machine says ive paid
Callum
Member
Registered: 17th Dec 08
Location: Renfrewshire
User status: Offline
22nd Dec 09 at 21:42   View User's Profile U2U Member Reply With Quote
Every number is barred when it says itl direct me
Dom
Member
Registered: 13th Sep 03
User status: Offline
22nd Dec 09 at 21:47   View User's Profile U2U Member Reply With Quote
use a landline - 07973 100150 is the number listed for them....

edit - you tried 150, that's another number of contracts customer services?
Could also try emailing them - http://www1.orange.co.uk/mobilecontactus/form.php?subj=webpaymOrangeonlineservices

[Edited on 22-12-2009 by Dom]
Shell
Premium Member

Registered: 14th Oct 08
User status: Offline
22nd Dec 09 at 21:50   View Garage View User's Profile U2U Member Reply With Quote
Callum, it can take up to 48 hours for the payment to be processed and bar removed. If you call customer service from a landline or another mobile, they will remove it there and then.
Callum
Member
Registered: 17th Dec 08
Location: Renfrewshire
User status: Offline
22nd Dec 09 at 21:53   View User's Profile U2U Member Reply With Quote
Its under my cousins name, will need to wait til tomorrow
Shell
Premium Member

Registered: 14th Oct 08
User status: Offline
22nd Dec 09 at 21:53   View Garage View User's Profile U2U Member Reply With Quote
It'll likely be removed by tomorrow. If you ever phone up and pay using the little automated thing, it takes about 48 hours to process it, wether you pay it on time or not. It's a pain.
Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
22nd Dec 09 at 21:55   View User's Profile U2U Member Reply With Quote
TBH I was just winding you up saying to ring from your mobile

But anyway, Orange customer service will be more help than posting on here.
Callum
Member
Registered: 17th Dec 08
Location: Renfrewshire
User status: Offline
22nd Dec 09 at 21:56   View User's Profile U2U Member Reply With Quote
I paid online and that was 22:50 last night, its only saying now that i have nothing outstanding, thanks

 
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