fiestakidda
Member
Registered: 23rd Oct 02
Location: Darlington (Come On Boro)
User status: Offline
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So got a letter in December from Virgin Media advising that my service will increase by £5.00 per month and not happy about this so want to cancel my package. Called today and they said this would be a cost of £49 if I want to do this however have been told I can get this fee waivered due to a breach of contract in putting the price up?
Also the same with my mobile phone contract.
Is this correct? anyone done this?
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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Iirc if it's more than the increase in rpi, you can cancel.
may be talking crap, but seen it mentioned on a website when looking for the same advice as you.
5 quid will no doubt be more, so reasonable grounds to cancel.
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fred7
Member
Registered: 17th May 04
Location: Rugeley, Staffordshire
User status: Offline
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Also depends on the original price of your package when you took it out. VM wont put the price up to more than allowed or else everyone would cancel. No doubt within there rights. read the small print.
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Gary
Premium Member
Registered: 22nd Nov 06
Location: West Yorkshire
User status: Offline
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Thought some legislation came out letting you cancel if they put it up?
May be talking shite mind.
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Rob_Quads
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Registered: 29th Mar 01
Location: southampton
User status: Offline
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quote:
Originally posted by Gary
Thought some legislation came out letting you cancel if they put it up?
May be talking shite mind.
Yup that did happen. It was mostly aimed at mobile contracts but guess it would cover these.
The funny thing is after all the hassle of putting the rules in place the operators have already got out of it by specifically saying the price WILL go up by at least the rate of inflation. Then they are fully within their rights to put the price up each year now (this is on all new contracts)
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Conway563
Member
Registered: 7th Jun 06
Location: Yate, Bristol
User status: Offline
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quote:
Originally posted by Gary
Thought some legislation came out letting you cancel if they put it up?
May be talking shite mind.
Don't think that's actually come in yet
Got an e-mail that my O2 contract is going up in March and sure I read somewhere they were doing it before the legislation starts
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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How come I got to cancel my orange years ago when they did something similar?
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Rob_Quads
Member
Registered: 29th Mar 01
Location: southampton
User status: Offline
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Orange were nice to you 
I'm pretty sure the new rules only apply on new contracts so existing ones will not be affected.
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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It was a big thing at the time, loads of people did it. I got to keep my phone and cancel the contract only a couple of months in. I forget what it was all about tho.
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ENB
Member
Registered: 24th Apr 06
User status: Offline
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quote:
Originally posted by fiestakidda
So got a letter in December from Virgin Media advising that my service will increase by £5.00 per month and not happy about this so want to cancel my package. Called today and they said this would be a cost of £49 if I want to do this however have been told I can get this fee waivered due to a breach of contract in putting the price up?
Also the same with my mobile phone contract.
Is this correct? anyone done this?
I got the same letter, though a quick call asking to cancel and they reduced the price by £14 a month, upgraded the broadband (free install) and £30 credit.
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Hammer
Member
Registered: 11th Feb 04
User status: Offline
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It'll be watertight in the Terms and Conditions (for now anyway) that they reserve the right to price increases.
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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Anyone think of a way to get out of an Orange contract lol? Girlfriend wants to...
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dava.
Member
Registered: 2nd Nov 05
Location: Falkirk
User status: Offline
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quote:
Originally posted by Gary
Thought some legislation came out letting you cancel if they put it up?
May be talking shite mind.
new legislation that came in is only if you take out a contract from now on , it don't work on contracts that were all ready in place before new rules came out, as far as im led to believe
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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It must of been previous as people was doing it two year since . These large corporations stitch every fucker up
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Matt L
Member
Registered: 17th Apr 06
User status: Offline
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from what I remember when I was with orange, provided you had only just taken the contract out (think it was 2months) then you could cancel for free other than that as Hammer said it will be in the contract that they can change price.
Surely it is cheaper to stay in the contract until its up than pay the £50 (I assume its a 12 month contract + already a few months in)
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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I would've thought best option was to sell the phone, assuming it's decent, then use cash to pay outstanding.
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