Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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What a bunch of fucking idiots
Just spent 15 minutes on the phone to some bloke who could barely speak any english
Basically I was playing NFS Carbon for about an hour last night.... and then the graphics started stuttering like a twat then the console locked up altogether.
Rebooted the console and it was ok again for another 10 minutes or so..... then did the same again. Then I rebooted and had the 3 red lights.....
Left it for an hour and its ok again........... but ive lost progress on the game.
The guy from MS is saying that they cannot do anything for me until I call them when the console is experiencing 3 red lights to do "diagnostics".
I told him that I dont want to play the fucking thing knowing I will be wasting my time if it crashes mid game and that I want it sorted.
He refused to help at all and said he could not do anything until the console had 3 red lights again.
I bought it from Argos last December but they will not accept it back AT ALL either. When I take it there they just give you the number for MS and will not accept it back in any way shape or form (already tried it before... spent over an hour in store arguing)
Anyone got any advice?
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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ring them back up, pretend it has 3 red lights and if they try to talk yuo through stuff just pretend none of it works
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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And then when you send it in they'll look at it, see mo red lights & send it straight back
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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^As above
Not fussed on the idea at all to be honest. Fucking console is a pain in the ass and ive hardly played it at all.
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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could you not leave it on running the game or whatever until it goes tits up again?
Surely if it keeps getting red lights then they have to do something about it, regardless of if after a reboot you can play for 10 more mins!!
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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Which is my point exactly. This is the 2nd/3rd time its happened now (they even have it on record from a previous occasion)
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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fucking stupid 
Do they think customers only being able to play 10mins of a game at a time is perfectly acceptable?!?
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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uh oh 
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Hammer
Member
Registered: 11th Feb 04
User status: Offline
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I'd let Ally phone up tbh women are better at moaning and getting stuff done in my experience (genuinely before i get accused of being sexist )
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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sexist
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Hammer
Member
Registered: 11th Feb 04
User status: Offline
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Once again
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John
Member
Registered: 30th Jun 03
User status: Offline
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Thats standard troubleshooting procedure tbh.
If the system currently does not have a fault how do they know whats wrong.
As steve said, just lie.
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Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
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Argos swapped mine with no fuss.
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Chris F
Show Staff
Organiser: East Anglia
Premium Member
Registered: 26th Dec 05
Location: Newmarket Drives: Escort Van 1.8
User status: Offline
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Towel Trick time..Look it up 
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Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
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sounds like what mine was doing, do you get like a chequered flag effect on the sceen?
turned out the mobo went on mine
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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quote:
Originally posted by John
Thats standard troubleshooting procedure tbh.
If the system currently does not have a fault how do they know whats wrong.
As steve said, just lie.
So it cutting out after every 10mins of play, and then working again after a reboot isnt a fault? 
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Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
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Should've got it from Tesco, they stay open all night ya know. Innit Steve?
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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innit
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John
Member
Registered: 30th Jun 03
User status: Offline
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It is a fault cosmo, but you are neglecting the fact customers are idiots.
The crashing every 10 minutes could be because the user is an idiot.
If the system is working fine there is no way to troubleshoot.
If it's indians they won't use common sense and this makes it even more difficult.
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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The machine randomly freezing could be because the user is an idiot? What planet are you on?
The fact of the matter is... they know they have a huge failure rate of 360's and the 3 red lights issue shouldnt happen at all.... and when it does the console needs to be looked at.
There's no good in them talking me through troubleshooting bollocks when its only going to happen again.... ive lost faith in playing on it
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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do what me and john said, just lie, or leave it on til it happens again.
seriously some consoles its happened to then it never appears again
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sponj
Member
Registered: 26th Jun 07
Location: Perceton, North Ayrshire
User status: Offline
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quote:
Originally posted by Nath
Argos swapped mine with no fuss.
'
did u take insurance on it?
work for argos and we dont usually swap them unless you have insurance on them dont agree with it but its the procedure
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Nobber
Member
Registered: 7th Nov 03
Location: Newbury - Berks Drives: Leon Cupra R & Mk5 GTi
User status: Offline
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I had the same thing Richie, this is infact my 3rd xbox.
The wacking the front trick worked for 2 weeks, look up the youtube vid. Then the towel trick worked for about another week.
After that it was FUBARD. Went through the pain of dealing with India. Sent it away to be fixed. 1 month later i got a box back after many calls to India, plugged it in, Error 74. This one was FUBARD too. So AGAIN calls to India, they came to collect it, told me it was on a rapid response turn around.
Well that turned out to be a lie.
I gained 3 months gold subscription, 1 wireless controller and a battery charger tower thing.
Anyway, 72 days later i'm on my 3rd box and it's working ok. Touch wood.
Hope your ordeal with India and the repair centre is better than mine!
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Mo
Member
Registered: 29th Jan 03
Location: Bolton, Drives Q3 S-line +
User status: Offline
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quote:
Originally posted by John
It is a fault cosmo, but you are neglecting the fact customers are idiots.
The crashing every 10 minutes could be because the user is an idiot.
If the system is working fine there is no way to troubleshoot.
If it's indians they won't use common sense and this makes it even more difficult.
cheers John
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John
Member
Registered: 30th Jun 03
User status: Offline
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That wasn't a sweeping generelisation btw, I understand there are language difficulties etc but if is the call centers in bangalore etc they do just read exactly from the script, I have to deal with another companys tech support daily and its terrible.
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