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Richie

Member

Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline

17th Oct 07 at 11:21

quote:
Originally posted by sponj

quote:
Originally posted by Nath
Argos swapped mine with no fuss.
'

did u take insurance on it?

work for argos and we dont usually swap them unless you have insurance on themdont agree with it but its the procedure

Not a legal procedure I might add....

Have confirmed with Consumer Direct that the responsibilty for the console is with Argos within the 12 month period as they have sold a product that is not fit for purpose.

Look at this page:

http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/electrical/

This point in particular:

The trader must sort out your problem, not the manufacturer
Remember, if you are entitled to a refund, replacement, repair or compensation, it is the trader who must sort out your problem. The trader cannot tell you to go back to the manufacturer.

Matt H

Member

Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline

17th Oct 07 at 11:24

All that means is they have to ring up for you

Richie

Member

Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline

17th Oct 07 at 11:28

Doesnt mean that at all

They either have to:

A: Replace the console

B: Manage the repair themselves - meaning calling them up, having it picked up and redelivered there ect... within a specified period.

John

Member

Registered: 30th Jun 03
User status: Offline

17th Oct 07 at 12:18

What that says is basically the trader has to repair it for you, which as matt says means them phoning ms instead of you.

Whether they would replace it instead of going to the hassle or not is a different matter.

From my reading it certainly does not say take it back and get a refund or replacement because it crashes.

Richie

Member

Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline

17th Oct 07 at 12:43

Are you a tit or what?

A crash is a fault. 3 red lights is a fault.

Its a common problem...... Microsoft have acknowledged this.

Steve

Premium Member

Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline

17th Oct 07 at 12:48

im a tit

John

Member

Registered: 30th Jun 03
User status: Offline

17th Oct 07 at 14:28

I must be as well.

I'm not disputing the 360 has a fault, I would say about 40% of them have a fault.

You just have to grin and bear it like everybody else though.

Unless argos or whoever are feeling nice and give you a refund/replacement, that link says nothing about them legally doing it.

Cosmo

Member

Registered: 29th Mar 01
Location: Im the real one!
User status: Offline

17th Oct 07 at 14:32

quote:
Originally posted by John
You just have to grin and bear it like everybody else though.

Surely you shouldnt have to though, as if you cant use the item for its intended use (i.e. more than 10mins of gmaeplay before it fucks up) then surely it should be fixed/replaced.

Dan Lewis

Member

Registered: 31st Jan 05
Location: Leicestershire
User status: Offline

17th Oct 07 at 14:45

ring up argos ask for the manager of the depot, and tell them your issue and what consumer direct says and if tey dont do anything ring trading standards and argos would have visit from them.

ssj_kakarot

Member

Registered: 29th Apr 03
Location: hartlepool
User status: Offline

17th Oct 07 at 14:54

quote:
Originally posted by John
I must be as well.

I'm not disputing the 360 has a fault, I would say about 40% of them have a fault.

You just have to grin and bear it like everybody else though.

Unless argos or whoever are feeling nice and give you a refund/replacement, that link says nothing about them legally doing it.

lol what a load of tish, if it has a fault weather intermitent or not they should have it fixed for you, its not fit for purpose.

argos should have arranged the repair for you, regardless of a permanent red light or not lol.

people dont have to grin and bare it lol for some one who comes across as intelligent in some posts you lost the ball on this one.

imagine if you had a fault with a mobile, i.e would only make 1 out of 3 calls but when you went you couldnt prove it, would you be happy just grinning and bearing it till it totally wouldnt turn on.

not to mention im pretty sure microsoft have more diagnostic tools than "does it have 3 red lights", if it is sent i would guess they would be more indepth than checking if it had 3 red lights or not lol.

im also talking from experience, ive had a console repaired through gamestation for a faulty dvd drive which was intermitent.

i also used to work in a store that repaired/replaces consoles for intermitent faults and not just 3 red lights.

not to mention i work in asda now and we would replace it without hassel at all.

Ally

Member

Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline

17th Oct 07 at 15:35

this is on the argos website -

If there's a fault with the product...

We've made it easier!

If you bring it back to us within 30 days with your proof of purchase*, we'll give you a
replacement or a refund.
If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.
If you had the product delivered, just call us on 0870 600 8990.
This does not affect your statutory rights.
* If you had your item delivered, your order number which can be found on your order acknowledgement or delivery packaging counts as your receipt/proof of purchase.

Ally

Member

Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline

17th Oct 07 at 15:52

I rang Cwmbran and they said you have to ring Microsoft to get them to do the diagnostics then microsoft arrange for a courier to come and get it to be fixed

twats

Nath

Member

Registered: 3rd Apr 02
Location: MK
User status: Offline

17th Oct 07 at 17:13

quote:
Originally posted by sponj

quote:
Originally posted by Nath
Argos swapped mine with no fuss.
'

did u take insurance on it?

work for argos and we dont usually swap them unless you have insurance on themdont agree with it but its the procedure

No.

I rang them, told them the fault, and the manager guy said, 'yeah no worries, bring it along wth the reciept, and we'll swap hard drives and give you a brand new one.'

Even got fresh batteries inside

John

Member

Registered: 30th Jun 03
User status: Offline

17th Oct 07 at 17:40

quote:
Originally posted by Cosmo

quote:
Originally posted by John
You just have to grin and bear it like everybody else though.

Surely you shouldnt have to though, as if you cant use the item for its intended use (i.e. more than 10mins of gmaeplay before it fucks up) then surely it should be fixed/replaced.

Should have bought a ps3

Cosmo

Member

Registered: 29th Mar 01
Location: Im the real one!
User status: Offline

17th Oct 07 at 19:14

quote:
Originally posted by John

quote:
Originally posted by Cosmo

quote:
Originally posted by John
You just have to grin and bear it like everybody else though.

Surely you shouldnt have to though, as if you cant use the item for its intended use (i.e. more than 10mins of gmaeplay before it fucks up) then surely it should be fixed/replaced.

Should have bought a ps3