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Author Talk Talk Internet - that does it, I want advise how to get out of it.
strick206
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Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
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5th Nov 07 at 22:21   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by pow
Thanks Strick... im goign to start Via email

And we are still in the contract period

[Edited on 05-11-2007 by pow]


as tom says, you can pay your contract off,

but i got out of mine 8 months early, better to get on the phone mate
BarnshaW
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5th Nov 07 at 22:24   View User's Profile U2U Member Reply With Quote
i work in customer services and believe me thats reasonable compared to some of the shite i hear lol
pow
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5th Nov 07 at 22:25   View Garage View User's Profile U2U Member Reply With Quote
Mike

But why should we pay for a substandard service?

It just discoonnected now, I reconnected it as I made this thread.
strick206
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5th Nov 07 at 22:26   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by pow
Mike

But why should we pay for a substandard service?

It just discoonnected now, I reconnected it as I made this thread.


you shouldnt, i didnt either

complain aboutt he service, trading standards, etc etc etc etc
pow
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5th Nov 07 at 22:31   View Garage View User's Profile U2U Member Reply With Quote
Excelent mate, im sorry to be a pain but can anyone help me put together a semi threating but semi nice email please?
Dan295
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5th Nov 07 at 22:33   View User's Profile U2U Member Reply With Quote
im really really bad at sending letter they always seem to be viccious & threatening, but where does this speed tester thing come from???
Dan295
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5th Nov 07 at 22:34   View User's Profile U2U Member Reply With Quote
omg that website is fucking cool (speedtest.net)
Tommy L
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5th Nov 07 at 22:37   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by pow
Excelent mate, im sorry to be a pain but can anyone help me put together a semi threating but semi nice email please?
You really would be wasting your time writing to them. I'm sure a lot of people write, and all they will do is stack them in a pile or straight in the bin.

You are better off getting on the dog and bone and speaking to them. Express you're disappointment but don't get angry.
pow
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5th Nov 07 at 22:38   View Garage View User's Profile U2U Member Reply With Quote
The problem is, the contract is in my Dads name, not mine (hes the homeowner) - so..???
Tommy L
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5th Nov 07 at 22:38   View User's Profile U2U Member Reply With Quote
Daddy Pow needs to get onto the dog and bone
Dan295
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5th Nov 07 at 22:40   View User's Profile U2U Member Reply With Quote
pow is the daddy
Tommy L
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5th Nov 07 at 22:41   View User's Profile U2U Member Reply With Quote
ok, senior Pow or big poppa POW
Dan295
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5th Nov 07 at 22:41   View User's Profile U2U Member Reply With Quote
im gonna go to bed and stop making useless comments about stuff like harry potter, surpriseingly tho tom they told me to shut up as well
Dan295
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5th Nov 07 at 22:41   View User's Profile U2U Member Reply With Quote

im gonna go to bed and stop making useless comments about stuff like harry potter, surpriseingly tho tom, mates at my college told me to shut up as well

[Edited on 05-11-2007 by Dan295]
Tommy L
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5th Nov 07 at 22:42   View User's Profile U2U Member Reply With Quote
did it really surprise you though?
Dan295
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5th Nov 07 at 22:43   View User's Profile U2U Member Reply With Quote
a tad, harry would have been fucking cool tho, catching up to that train spitting flames from his methanol anglia, one hand on the wheel at 150mph
BarnshaW
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5th Nov 07 at 22:43   View User's Profile U2U Member Reply With Quote
Dear Sir/Madam,

I write with reference to the internet service that you are currently providing. I am experience nothing but poor service and i am NOT receiving what was offered to me upon taking up the contract.

Your service is lacking so severely that it is costing me financially in aiding my internet based business and is losing me money from potential customers. As a result of this i am wishing to cancel my contract as of now and would respectfully request you do this immediately or i shall be seeking further advice on this matter.

I await your reply

Regards

Pow
pow
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5th Nov 07 at 22:44   View Garage View User's Profile U2U Member Reply With Quote
Mike

It disconnected again just now btw.
Tommy L
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5th Nov 07 at 22:46   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by pow
Mike

It disconnected again just now btw.
Def think you have a problem there babe xxx
pow
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5th Nov 07 at 22:46   View Garage View User's Profile U2U Member Reply With Quote
I agree hun xxx
BarnshaW
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5th Nov 07 at 22:47   View User's Profile U2U Member Reply With Quote
well in essence your paying for something which is clearly not upto standard so your well within your rights to complain. Just make up that your income is based on your internet connection and that you need RELIABLE internet or you will start charing them for any potential loss of earnings
pow
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5th Nov 07 at 22:49   View Garage View User's Profile U2U Member Reply With Quote
Well, I do VPN into work so ideally I need it.
strick206
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5th Nov 07 at 22:49   View User's Profile U2U Member Reply With Quote
don't write a letter, will get you no where

get on the phone, get your dad to give you permission to speak, cos you know about computers, thats what i did

then get telling them how crap the service is, if you feel like you are getting no where, ask for the manager, if they refuse, demand the manager, if they say they'll ring you back, say no, ill wait, then, calm down with the manager, try and get somewhere, if not doing, go higher up again, then threaten with trading standards,

demand they cancel your contract, with no charge, keep demanding, saying you've had enough with the crap service, keep at it, it will get you somewhere

then ring virgin, and if it works, say i referred you
Jules S
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5th Nov 07 at 22:50   View Garage View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Dan295
omg that website is fucking cool (speedtest.net)


Disconnecting aside....speedtest is somewhat dodgy in terms of testing.

IIRC Speedtest is highly dependant on the amount of people logged onto the server and your distance from it. I dont doubt there will be something stated in the terms and conditions of sale from your ISP to verify that
strick206
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Registered: 12th Apr 07
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5th Nov 07 at 22:51   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Jules S
quote:
Originally posted by Dan295
omg that website is fucking cool (speedtest.net)


Disconnecting aside....speedtest is somewhat dodgy in terms of testing.

IIRC Speedtest is highly dependant on the amount of people logged onto the server and your distance from it. I dont doubt there will be something stated in the terms and conditions of sale from your ISP to verify that


true, i was told this also, but it's stil possible to get around that

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