shawboy
Member
Registered: 1st Jul 02
Location: Wombwell, Barnsley
User status: Offline
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need help guys. here is the story.
i moved out of home(mum & dads) about 9 months and seeing as the internet was in my name and i payed it, i took it with. got all the account swapped to my new address(my pad).
mum and dad have now bought a computer and joined up to an internet provider, they have sent a letter saying that they need the MAC number fromt here previous internet provider.
thing is internet was not in my mum and dads name so will they give them the MAC number?
not sure what i should do? shall i ring the internet provider and ask them?
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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MAC is the hardware id of your router, check that is what they're asking for.
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shawboy
Member
Registered: 1st Jul 02
Location: Wombwell, Barnsley
User status: Offline
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yeah it is, got the letter in front of me.
says ring your previous provider and get your MAC number.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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You think they're assuming that you using the same hardware as you were with the previous company?
Thats not the case though - email and confirm what the need, whether its the MAC of the new hardware and they're merely asking for that as its easier to ask the other ISP than to ask customers to examine their hardware.
Are you parents using a router?
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shawboy
Member
Registered: 1st Jul 02
Location: Wombwell, Barnsley
User status: Offline
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not using a router, they dont have anything yet from the provider they have joined.
think i will give them a ring.
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PhilC
Member
Registered: 21st Jan 06
Location: Lancs, UK
User status: Offline
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MAC is in Migration Authorisation Code or MAC as in Media Access Control?
[Edited on 20-05-2006 by PhilC]
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Dan B
Member
Registered: 25th Feb 01
User status: Offline
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If it's relating to the broadband connection, it'll be the former......Migratory Authorisation Code.
Confusing that they use the same acronym, but yes, you'll need to speak to your ISP. They should have released the line-marker when you moved away from your parents' house, but it looks like obviously they haven't.
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PhilC
Member
Registered: 21st Jan 06
Location: Lancs, UK
User status: Offline
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quote:
Originally posted by Dan B
If it's relating to the broadband connection, it'll be the former......Migratory Authorisation Code.
Confusing that they use the same acronym, but yes, you'll need to speak to your ISP. They should have released the line-marker when you moved away from your parents' house, but it looks like obviously they haven't.
 Agree
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shawboy
Member
Registered: 1st Jul 02
Location: Wombwell, Barnsley
User status: Offline
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quote:
Originally posted by PhilC
MAC is in Migration Authorisation Code or MAC as in Media Access Control?
[Edited on 20-05-2006 by PhilC]
yeah thats it, ive spoke to my provider and they say i need to speak to bt cause broadband is still active at my parents house, need to get thr broadband line cancelled there they said before i can get the MAC number.
so i thought if broadband still works at my parents wont they just be able to go on, on my broadband.
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shawboy
Member
Registered: 1st Jul 02
Location: Wombwell, Barnsley
User status: Offline
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yes dan, they aint released it, if i can get hold of a speedtouch box will my parents be able to use my account at there address?
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Dan B
Member
Registered: 25th Feb 01
User status: Offline
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quote:
Originally posted by shawboy
quote:
Originally posted by PhilC
MAC is in Migration Authorisation Code or MAC as in Media Access Control?
[Edited on 20-05-2006 by PhilC]
yeah thats it, ive spoke to my provider and they say i need to speak to bt cause broadband is still active at my parents house, need to get thr broadband line cancelled there they said before i can get the MAC number.
so i thought if broadband still works at my parents wont they just be able to go on, on my broadband.
If it's still active with your details, then them going online aswell will cause all manner of trouble on both connections.
One of two things will happen. Either one connection will kick the other off, then the other will re-connect and kick the first back off, and so on forever. Or, both will connect, and neither will be able to browse the internet properly as they'll both have the same IP-address and inbound traffic will be confused as to which connection to go to...
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shawboy
Member
Registered: 1st Jul 02
Location: Wombwell, Barnsley
User status: Offline
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okay, cheers.
so i need to get the line released.
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Dan B
Member
Registered: 25th Feb 01
User status: Offline
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quote:
Originally posted by shawboy
okay, cheers.
so i need to get the line released.
Yes, best way to go about it......might take a few days, though.
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John
Member
Registered: 30th Jun 03
User status: Offline
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All you need from the ISP is a mac code.
Ask current isp for it, give it to new isp.
Sorted.
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