gooner_47
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Registered: 20th Jul 04
Location: Bexhill/Croydon
User status: Offline
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what's the difference between these? i know 1st line is like the lowest... but what do each do exactly? 
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gooner_47
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Registered: 20th Jul 04
Location: Bexhill/Croydon
User status: Offline
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are 3rd line network administrators?
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Aaron
Member
Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
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Im third line...and i'm the network manager. Ive got a senior IT technician and a technician below me
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jamesw
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Registered: 28th Jun 02
Location: Station Town, County Durham
User status: Offline
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I wrk for EDS and for us its basically 1st line call centerish work, also basic troubeshooting and tasks, such as unlocking ppls accounts etc. 2nd line are like NT (server team) unix team, field services etc. For 3rd level we have a few teams, NT level 3 who generally take on the big complex problems - some of the guys are like machines.
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Russ
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Registered: 14th Mar 04
Location: Armchair
User status: Offline
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bloke at the hospital is a fat 3rd liner, could tell you what each cable was if you described it over the phone, but hes so fukin useless at software problems its a joke.
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gooner_47
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Registered: 20th Jul 04
Location: Bexhill/Croydon
User status: Offline
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so in general 3rd line is top dog...
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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well, head of support..
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gooner_47
Member
Registered: 20th Jul 04
Location: Bexhill/Croydon
User status: Offline
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yea, thatz wot i meant.. .cheers. been looking at network administrator jobs, they pay very well
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Kyle T
Premium Member
Registered: 11th Sep 04
Location: Selby, North Yorkshire
User status: Offline
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quote:
Originally posted by gooner_47
yea, thatz wot i meant.. .cheers. been looking at network administrator jobs, they pay very well
You're looking at a sys admin and above job, and you don't even know what 1st/2nd 3rd line is? 
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jamesw
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Registered: 28th Jun 02
Location: Station Town, County Durham
User status: Offline
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qualifications would deffo be another issue for 3rd line, for all i know though you could have loads of qualifications 
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Tommy
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Registered: 24th Aug 00
Location: Essex, Colchester
User status: Offline
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1st is like Helpdesk, on the phone doing simple taskts.
2nd is a bit of first but with more knowledge, e.g going to peoples desks and fixing computers.
3rd is a bit of 2 but mostly server based.
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gooner_47
Member
Registered: 20th Jul 04
Location: Bexhill/Croydon
User status: Offline
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quote:
Originally posted by Kyle T
quote:
Originally posted by gooner_47
yea, thatz wot i meant.. .cheers. been looking at network administrator jobs, they pay very well
You're looking at a sys admin and above job, and you don't even know what 1st/2nd 3rd line is?
 maybe i should have explained that a bit better! Just graduated, and am basically looking at what sort of jobs I'd like to do. Happened to see network administrator listed and liked the sound of it.
Thing is though virtually all the jobs require a few years experience first, so looks like I'll have to go with some training company first (they still pay you which is alright)
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gooner_47
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Registered: 20th Jul 04
Location: Bexhill/Croydon
User status: Offline
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quote:
Originally posted by jamesw
qualifications would deffo be another issue for 3rd line, for all i know though you could have loads of qualifications
I've got a first in Computing Studies now, but like in my other post most of the jobs need some sort of experience
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Kyle T
Premium Member
Registered: 11th Sep 04
Location: Selby, North Yorkshire
User status: Offline
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quote:
Originally posted by gooner_47
quote:
Originally posted by jamesw
qualifications would deffo be another issue for 3rd line, for all i know though you could have loads of qualifications
I've got a first in Computing Studies now, but like in my other post most of the jobs need some sort of experience
ahhh. Well the company where i work basically works as:
Tech Support (1st line and 2nd line combined)
Sys Admin
Boss.
Sys admins are NEVER employed externally, due to the type of business we deal in, so Tech support are always promoted to sys admin and above. So would maybe be worth looking into 1st/2nd line jobs before thinking of 3rd.
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gooner_47
Member
Registered: 20th Jul 04
Location: Bexhill/Croydon
User status: Offline
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Alright thanks guys.
Also does anyone know much about these training and recruitment companies? Had one phone me up the other day - JRG Partners. They apparently take you on, train you in the area you want to go into for 2 years on full pay (the guy said 18-25k first year, 25-35k second year).
I'm going up there next Thurs to find out more, but just wondered if anyone knew about them and what they do exactly? It seems weird to me that they'll actually pay you and give you training free
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Tommy
Member
Registered: 24th Aug 00
Location: Essex, Colchester
User status: Offline
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Ask them how much they take of your wage if the training is cheap.
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